Complete list of Customer Service Podcasts - Listen & Review on Goodpods
24 Episodes
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Avg Length 48m
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Latest episode 3 days ago
Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advance exponentially.
10 Episodes
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Avg Length 30m
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Latest episode 3 years ago
The Guide to the High Performance Workplace. Read by the author, Robert Richman, Zappos Culture Strategist.
11 Episodes
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Avg Length 30m
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Latest episode 1 year ago
Welcome to the Clienteling Podcast! On our show, we'll discuss a broad spectrum of customer engagement, clienteling and retail technology insights, and we’ll provide plenty of examples and case studies directly from some of the most successful customer-focused luminaries in our industry. We'll discuss why in most cases, innovation and transformation is not a technology issue as much as it's a people, process and methodology problem. Clientricity and in particular this podcast, is focused helping retailers think through those challenges and develop a repeatable process to ensure that their stores are delivering on customer expectations and that the organization can fully benefit from those technologies deployed. In this podcast you'll gain a deep understanding of what’s working, what isn’t and where you should consider making your customer-centric technology investments. We are hoping that after spending 20-30 minutes listening to each episode you will leave energized and ready to apply what you’ve learned in your own business. We look forward to bringing you this podcast several times a month and would welcome your thoughts, ideas and comments. If you are passionate about customer centricity, clienteling and retail and would like to be a guest on the show, please send me a personal message at [email protected]. If you want get more personalized help or if you are interested in advisory services, contact Clientricity at [email protected]
51 Episodes
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Avg Length 24m
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Latest episode 2 months ago
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
51 Episodes
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Avg Length 46m
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Latest episode 6 months ago
If you're in the Bar, Restaurant, or Entertainment Industries, this podcast is for you! The Bar Stars Happy Hour Podcast is for bar people, by bar people. This podcast is your personal happy hour, and will provide you with a well-deserved break from the day-to-day grind. The service and hospitality industries are hard work, and it is not for everyone. We have everything from educational episodes to interviews from Industry professionals all over the world and we share stories, tips, tricks, and have a lot of fun along the way. Anything can happen at Happy Hour! Cheers!
236 Episodes
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Avg Length 22m
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Latest episode 1 day ago
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
20 Episodes
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Avg Length 48m
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Latest episode 10 days ago
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
239 Episodes
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Avg Length 35m
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Latest episode 10 days ago
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.
14 Episodes
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Avg Length 23m
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Latest episode 1 year ago
IUCX is a utility customer service learning and professional networking events leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.
22 Episodes
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Avg Length 24m
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Latest episode 8 months ago
A bite-sized production bringing you the latest insights from the sales subject matter experts at Salelytics. Salelytics is one of the nation’s leading providers of Inside Sales, Account Management & Inbound Support services. We help our partners drive incremental sales, increase market share and strengthen relationships with their customers.
99 Episodes
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Avg Length 15m
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Latest episode 2 days ago
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
126 Episodes
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Avg Length 46m
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Latest episode 2 years ago
Nothing determines service success more than mindset. Whether you're a service-based organization or service-driven professional, this is where you can master the inner game of customer service so you can tap into the fullest power of the service opportunity. Here you'll learn the customer service skills that no one is teaching, allowing you to truly impact your customer's lives (and your own): presence, wellness, connection and affirmation. These tools don't just 10x service capability and success, but also the joy, growth and fulfillment that the service exchange can offer you and your team.
3 Episodes
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Avg Length 18m
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Latest episode 1 year ago
Technology is changing daily, from the devices and appliances we interact with, the software services we subscribe to, the media we consume and beyond! With a professional background in the IT & SaaS space, host Anthony Ivanovsky walks through our complex Digital World.
195 Episodes
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Avg Length 33m
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Latest episode 3 days ago
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list. If you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportMusic: Funk In The Trunk by Shane IversCX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
7 Episodes
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Avg Length 43m
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Latest episode 10 days ago
With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to drop us an email at [email protected]. Thanks for joining us and be sure to spread the word!
40 Episodes
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Avg Length 29m
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Latest episode 2 months ago
Join Frank Rogers on The ActivateCXTM Podcast, your resource for demystifying, clarifying, and providing guidance around CX, AI, and the modern Cloud Contact Center.In this Podcast series, Frank interviews CX Masters, Unpacks critical CX technology, and addresses the leading CX topics of the day.#cx #customerexperience #ai #ex #contactcenter #salesstrategy
40 Episodes
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Avg Length 29m
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Latest episode 2 months ago
Join Frank Rogers on The ActivateCXTM Podcast, your resource for demystifying, clarifying, and providing guidance around CX, AI, and the modern Cloud Contact Center.In this Podcast series, Frank interviews CX Masters, Unpacks critical CX technology, and addresses the leading CX topics of the day.#cx #customerexperience #ai #ex #contactcenter #salesstrategy
5 Episodes
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Avg Length 14m
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Latest episode 2 years ago
"Shed a Little Light" podcast is a candid and practical series dedicated to exploring all things business development while promoting new ways to create an amazing client experience in our 2D and 3D world. Judy Bodenhamer, Founder and Managing Director of the Client Experience GroupTM is passionate about inspiring professionals to accelerate their business performance. Judy is driven to ENLIGHTEN her audience and empower them to SHINE. Join us!
104 Episodes
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Avg Length 29m
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Latest episode 9 days ago
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
32 Episodes
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Avg Length 46m
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Latest episode 7 months ago
Are you tired of all the arguing? Completely over nasty generational clashes? Ready for rational conversation, warm jokes, and laughter?So are we.Follow along with mother/son duo Tana (Gen X) and Malcolm (Gen Z) as we discuss everything from awful customer stories to what's next in the Marvel Cinematic Universe - and do it with a smile. (I mean, you won't be able to see us, because this is just an audio podcast, but...trust us. We're smiling. Mostly.)
131 Episodes
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Avg Length 32m
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Latest episode 10 days ago
CX-Talks® ist der erfolgreichste deutschsprachige Edutainment Podcast, der sich speziell mit dem Top Thema Customer Experience Management beschäftigt. Es geht um Insights - von und über Kunden, Technologie und CX Trends. Dazu Berichte von CX Managern aus der Praxis. Alle 14 Tage teilen Experten aus der DACH CX-Community ihr Wissen mit Peter Pirner. Ein Customer Experience Podcast, der Spaß macht und breit informiert. Gemacht für alle CX Interessierten: CX Manager, Mitarbeiter im Marketing, Customer Service und Vertrieb sowie Studierende. www.cx-talks.com
61 Episodes
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Avg Length 44m
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Latest episode 2 days ago
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
42 Episodes
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Avg Length 32m
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Latest episode 3 days ago
In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
17 Episodes
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Avg Length 46m
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Latest episode 1 day ago
Welcome to "Sip & Scale," hosted by The Delegate Dude, Blendi Muriqi, CEO of Delegate.co and the mind behind an AI-powered virtual staffing solution transforming business operations.Each episode dives into entrepreneurship, featuring expert guests like business owners, startups, and industry leaders. Discover tips on growing your business, maximizing revenue, and mastering delegation.Whether you're a seasoned pro or just starting out, grab a drink and get ready to level up. Tune in on YouTube, Spotify, or Apple Podcasts, and sip your way to success.Subscribe now and let's toast to scaling your business!
29 Episodes
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Avg Length 20m
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Latest episode 5 years ago
So much of who you are comes from your relationships—with friends, co-workers, and your community. Relate by Zendesk is about how we connect, how we work together, and how we understand one another. In each episode you’ll hear stories about relationships forged through high adventure and everyday kindness. There are unlikely friendships and surprising connections. And like all good stories, there are lessons in how to manage challenging situations and better understand your own relationships. Hosted by Tamara Stanners, produced by Zendesk.
6 Episodes
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Avg Length 27m
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Latest episode 1 year ago
Customer Service evolves into Guest Service. Listen with me as I go over stories, valuable lessons learned, and best practices from working in resorts, retail, and the medical field for the last 30 years. I'd love to share career advice to help you further your skillset and be more valuable to your customer and your business. Whether it's b2b or b2c, I'll cover the topics that arise every day when interactions go awry and how to conquer them, with the magical touch that 23 years at Walt Disney World Resort taught me."Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company in any way. Though Les Tsui is technically employed by or affiliated with The Walt Disney Company, the views, and opinions showcased on this podcast are in no way endorsed by The Walt Disney Company or the Walt Disney World Resort. For official Disney information, visit Disney directly.
27 Episodes
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Avg Length 14m
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Latest episode 2 years ago
In a constantly changing industry, it’s key to have a resource that you can rely on for the latest updates and best practices. That’s where The England Logistics Podcast Network can help. Our team discusses a variety of industry topics from new mandates to customer service tips. By sharing our experience on these topics, England Logistics hopes to unify logistics providers and keep things running smoothly.Each episode on The England Logistics Podcast Network offers a brief discussion between experienced professionals on the England Logistics team. These discussions share tips that will allow you to take your business to the next level.
68 Episodes
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Avg Length 12m
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Latest episode 3 days ago
This podcast is about the business side of the beauty biz. Whether you are finishing school or looking for a second career we are here to make you laugh and improve your business. We want you to earn more money and maximize your profits while still loving your work. Join us every Monday morning for 10-15 and let's start our week together.
7 Episodes
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Avg Length 16m
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Latest episode 2 months ago
We talk about the car detailing industry, have guests to discuss their business practices, and answer questions for growth and more opportunities in the industry. Get started detailing cars YESTERDAY, and showcase your passion!
84 Episodes
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Avg Length 40m
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Latest episode 14 days ago
Welcome to Awkward Insurance, the podcast that strives to bridge the thrilling world of insurance with the real-life struggles of those of us in the trenches. For producing and servicing agents, insurance centers around relationships and personal connections but let's face it, building relationships can be awkward. In this podcast hosted by Dustyne Bryant, CIC, CISR, MBA, and Ashley Fitzsimmons, CISR, our conversations are unscripted, and unplanned, and may have you wondering what just happened. Subscribe and share with all of your fellow insurance nerds!
72 Episodes
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Avg Length 15m
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Latest episode 8 days ago
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.
27 Episodes
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Avg Length 38m
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Latest episode 2 months ago
Dive into the transformative world of artificial intelligence with "Swimming With Sharks: Enterprise GenAI Unplugged." Join host Kevin Dean as he interviews industry leaders and AI innovators, exploring how cutting-edge technologies are reshaping enterprise operations. Each episode offers candid conversations, actionable insights, and real-world strategies that help businesses harness the power of AI to stay ahead. Whether you're a tech enthusiast or an industry professional, this podcast provides the knowledge and tools to navigate the rapidly evolving landscape of AI and unlock new possibilities for growth and innovation. Tune in and swim with the sharks of the AI revolution!
60 Episodes
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Avg Length 40m
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Latest episode 1 day ago
Data. It's the foundation for modern enterprises to make decisions and move strategies forward. But what exactly is good data? And how are the most successful companies in the world turning data into a competitive asset and creating digital-first customer experiences that stick? Good Data, Better Marketing is your view into the minds of influential marketers, digital innovators, and their tricks of the trade. Join us to hear from the top experts on the planet.
7 Episodes
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Avg Length 34m
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Latest episode 4 years ago
A monthly podcast for business owners and managers looking to improve the way that their people work together. We are specialists in people development, with particular applications in teamworking, leadership, customer service and organisational culture. We’ve been going since 2003, and have so far had the pleasure of working with over 100,000 people across the private, public and not for profit sectors. Our mission is to create vibrant workplaces in which all people feel valued and get heard, communication is honest and clear, decision-making timely and robust, and authentic leadership filters throughout the organisation. Find out more: https://www.thecolourworks.com/
112 Episodes
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Avg Length 20m
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Latest episode 2 days ago
Customers today aren’t just buying products and services - they’re buying experiences, spending more with brands that meet their expectations and align with their beliefs. The Future of Commerce is dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and B2B, from sales, marketing, customer experience, employee experience, data management, customer service, purpose, corporate life, and more.
66 Episodes
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Avg Length 21m
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Latest episode 2 years ago
What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.
87 Episodes
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Avg Length 43m
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Latest episode 4 years ago
Find out what brings people together and the difference it makes in our world. Our mission is to inspire you to nurture the relationship you have with yourself and others. Each week Kody B brings you a new episode centered around developing relationships that matter. Learn how some of the greatest business minds in the world are benefiting from the power of human connection by implementing relationship marketing in the way they do business. Be inspired by the episodes designed to help you strengthen your relationship with yourself through personal development and self-empowerment. Are you ready to create massive success and by being who you were born to be? Let's get started.
77 Episodes
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Avg Length 27m
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Latest episode 3 years ago
We are here to help you develop best practices for building great client/customer relationships. Hosted by John & Angel Ondo with their decades of marketing and customer service experience. John & Angel Ondo. John is a four-time Emmy award-winning TV/Film Producer. Angel leads customer service teams during the day and runs a home-based cupcake business on the weekends. On each episode we discuss Branding, Marketing, Media Ideas and we always throw in a food recipe or tip, because food is about relationships. New episodes drop on Thursdays.
89 Episodes
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Avg Length 43m
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Latest episode 3 years ago
This show is for entrepreneurs and every day people who want to learn the skills and mindset to lead exceptional lives. Whether you are a multi-millionaire or just starting out, this podcast gives real world meaning to concepts you hear day in and day out. Kyle Tolzman is a serial entrepreneur that loves to have a lot fun on the mic interviewing guests from a variety of backgrounds. He's won, lost, succeeded, and failed, but he has always gotten back up. Inside each episode you will find little tips and tricks that make a big difference in business and life.
21 Episodes
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Avg Length 27m
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Latest episode 4 years ago
Weekly interviews with Support Operations Leaders with Sid Bhambani of Summatti.
42 Episodes
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Avg Length 11m
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Latest episode 4 months ago
Louis Feuer, MA, MSW is a nationally known business educator. Dynamic, real and always great business strategies presented in a dynamic format with a bit of humor.From convention presentations, staff meetings keynote presentations, to corporate training, Louis has built a national reputation for excellent and easy to use business growth strategies. Louis' programs are dedicated to sales, marketing and customer service issues. Louis can educate and motivate in one dynamic session. He wrote the customer service training materials for American Health Insurance Plans.He authored the customer service training materials for American Health Insurance Plans and has lectured throughout the US, Canada and Europe. Louis has written hundreds of articles on professional development issues and had a monthly business column for more than 20 years in Home Care Magazine. Louis can be contacted at 954.838.7504 for scheduling a customer service program for your staff or association zoomed to your gathering on your schedule.
20 Episodes
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Avg Length 10m
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Latest episode 2 years ago
Welcome to The Trials and Tribulations of a Pizza Order Taker podcast. My name is Jared and I've worked in customer service, for way too long. Let's reclaim our souls together by bonding over ridiculous customers, one story at a time. Feedback, thoughts and opinions appreciated: [email protected] / Twitter: @pizzaordertaker