Support Ops Simplified

Summatti

Weekly interviews with Support Operations Leaders with Sid Bhambani of Summatti.

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Top 10 Support Ops Simplified Episodes

Goodpods has curated a list of the 10 best Support Ops Simplified episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Support Ops Simplified for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Support Ops Simplified episode by adding your comments to the episode page.

"Pro-Active Support" with Craig Stoss of Arctic Wolf Networks

Support Ops Simplified

10/02/19 • 25 min

Craig Stoss of Artic Wolf Networks joins us to talk pro-active support, where support is heading in the next 10 years and how he measures NPS.

Meet Our Host: Sid Bhambhani of Summatti

Support Ops Simplified

09/25/19 • 14 min

Rashmi (Summatti cofounder and COO) sits down with Sid (Summatti cofounder and CEO) to understand more about him, Summatti and this podcast.

"15 Minute First Response Time" with Joelle Waksman of Samsara

Support Ops Simplified

02/26/20 • 30 min

Joelle Waksman of Samsara joins us in this episode of Support Ops Simplified to discuss their top three support metrics, what they are looking to focus on in 2020 and how they reduced first response time to just 15 minutes!

"Cutting Response Time By 97%" with Eric Broulette of Flywheel

Support Ops Simplified

12/30/19 • 22 min

Eric Broulette of Flywheel joins us to talk about cutting chat response time by 97%, the two core metrics that Eric tracks for customer satisfaction and what is in store for Flywheel support in 2020.

"Why What We Do Matters" with Jim Isreal of Otto Motors

Support Ops Simplified

02/12/20 • 37 min

Jim Isreal of Otto Motors joins us to talk about how he leads his team with the "why", interactive reports and why customer experience is king.

"Holistic KPI's" with Eitan Pick of Lumen

Support Ops Simplified

12/04/19 • 26 min

Eitan Pick of Lumen joins us to talk about what keeps Eitan up at night (HINT: it's everything!), why Eitan now thinks holistically, not individually about KPI's and B2B Vs B2C CSAT response rates.

"Customer Support Algorithms" with Brittany Naylor of Evernote

Support Ops Simplified

11/28/19 • 37 min

Brittany Naylor of Evernote joins us to talk about the best way to find support tech, what Brittany learnt from technical support at Apple and Evernote's support algorithm that auto searches for potential churn risk.

"Why People Don't Care About Gift Cards" With Ryan Steinberg of Intercom

Support Ops Simplified

11/26/19 • 35 min

Ryan Steinberg of Intercom joins us to talk about why people don't care about your gift cards, how support agents could game their CSAT scores and analysing negative CSAT scores by service or product issues.

"Proactive Outreach" with Nicholas Martin of Harry's

Support Ops Simplified

11/20/19 • 28 min

Nicholas Martin of Harry's, Inc. joins us to talk about how Harry's came about, how they reach out to customers before they need support and solving issues three months in advance.

"Dev Ops Vs Support" with Peter Muir of Dejero

Support Ops Simplified

11/13/19 • 27 min

Peter Muir of Dejero joins us to talk about his time in support at Blackberry, Dejero's support tech stack and the intersection between Dev Ops and Support.

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FAQ

How many episodes does Support Ops Simplified have?

Support Ops Simplified currently has 21 episodes available.

What topics does Support Ops Simplified cover?

The podcast is about Management, Customer Service, Podcasts, Technology and Business.

What is the most popular episode on Support Ops Simplified?

The episode title '"Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk' is the most popular.

What is the average episode length on Support Ops Simplified?

The average episode length on Support Ops Simplified is 27 minutes.

How often are episodes of Support Ops Simplified released?

Episodes of Support Ops Simplified are typically released every 7 days.

When was the first episode of Support Ops Simplified?

The first episode of Support Ops Simplified was released on Sep 25, 2019.

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Support Ops Simplified

Summatti

Top 10 Support Ops Simplified Episodes

FAQ

How many episodes does Support Ops Simplified have?

What topics does Support Ops Simplified cover?

What is the most popular episode on Support Ops Simplified?

What is the average episode length on Support Ops Simplified?

How often are episodes of Support Ops Simplified released?

When was the first episode of Support Ops Simplified?

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