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Support Ops Simplified - "Holistic KPI's" with Eitan Pick of Lumen

"Holistic KPI's" with Eitan Pick of Lumen

Support Ops Simplified

12/04/19 • 26 min

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Eitan Pick of Lumen joins us to talk about what keeps Eitan up at night (HINT: it's everything!), why Eitan now thinks holistically, not individually about KPI's and B2B Vs B2C CSAT response rates.

12/04/19 • 26 min

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