Deep Learning with PolyAI
Team PolyAI
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Top 10 Deep Learning with PolyAI Episodes
Goodpods has curated a list of the 10 best Deep Learning with PolyAI episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Deep Learning with PolyAI for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Deep Learning with PolyAI episode by adding your comments to the episode page.
032: Conversations featuring Brian Jeppesen, Fertitta Entertainment
Deep Learning with PolyAI
05/02/24 • 23 min
Damien welcomes Fertitta Entertainment's contact center director Brian Jeppesen to the pod to discuss Brian's long career in customer service, the nuances of the casino-hoteling industry, and why roadblocking by IVR is an outdated approach.
Introducing: Conversations - a collection of provocative chats with the next generation of CX leaders.
Read Brian's recent blog here.
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031: Generative AI in the Contact Center - Build or Buy?
Deep Learning with PolyAI
04/25/24 • 29 min
Damien and Nikola tackle the age-old tech question: should enterprise contact centers build or buy AI solutions? They cover pros and cons considered in the decision-making process, highlighting the importance of established vendors, internal capabilities, technological advancements, user experience, and the need for accountability and measuring success.
Yeah, we sell voice AI, so we're a bit biased. Check out this buyer's guide for practical tips on requirements and vendor evaluations.
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030: How the future of measuring success in the contact center requires AI
Deep Learning with PolyAI
04/18/24 • 26 min
Damien welcomes Business Value Analyst Steven Fine to the pod and discusses the evolution of measuring success in contact centers, focusing on integrating AI and automation technologies to improve customer experience and operational efficiency. Their chat emphasizes the importance of marrying sentiment analysis with Customer Satisfaction (CSAT) metrics for a more accurate understanding of customer satisfaction, as well as diving into innovative means of measuring success, such as looking at the entire customer journey and combining bot performance with overall conversation sentiments.
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021: How customer data is flipping the business value of the contact center
Deep Learning with PolyAI
02/15/24 • 19 min
PolyAI's Global VP of Solution Consulting Brad talks with CEO Nikola about the future of customer data in the contact center. They discuss the value of data in improving customer service, the challenges in gathering practical data faced by traditional contact centers, the role of AI in capturing and analyzing data, and the potential benefits of using data to inform business decisions.
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020: Effective Accelerationism, Fully Automated Contact Centers and Serbian Agriculture
Deep Learning with PolyAI
02/08/24 • 22 min
Nikola and Michelle dish about the future of fully automated support systems, the pros and cons of effective accelerationism, and the balance between automation and human interaction in the contact center - now and tomorrow.
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018: How to avoid PR nightmares when deploying generative AI
Deep Learning with PolyAI
01/25/24 • 23 min
Damien and Nikola discuss the importance of safeguarding when deploying generative AI instances, specifically calling out the recent DPD debacle, where a chatbot was manipulated to produce inappropriate content. The episode also touches on the concept of retrieval augmented generation (RAG), and the potential flags to watch out for when building and testing generative AI systems.
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017: Brand in the Contact Center
Deep Learning with PolyAI
01/19/24 • 29 min
Kylie and Michelle converse about the role of brand in the contact center, highlighting the disconnect between the effort put into creating engaging brand experiences and the impersonal nature of current contact center operations. They explore the challenges brands face in maintaining a consistent brand experience and personal connection throughout the customer journey, also touching on the potential of AI and adjacent technologies in creating a more personalized and humanized customer experience.
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016: Introducing Pheme, the speech generation model built to scale.
Deep Learning with PolyAI
01/11/24 • 21 min
In this insightful episode, host Kylie Whitehead converses with Dr. Ivan Vulić, a Senior Scientist at PolyAI and a Principal Research Associate at the University of Cambridge. They discuss the development and advantages of 'Pheme', a new, more efficient model for voice generation developed by PolyAI. Unlike existing Text-To-Speech (TTS) models, Pheme is designed to generate more conversational and natural sounding speech, which can be tailored to the unique needs of different businesses and used for brand voices. They also touch on the balance between performance and quality in building conversational systems, and the ethical considerations surrounding voice synthesis.
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015: 2023 - An AI Year in Review
Deep Learning with PolyAI
01/04/24 • 18 min
In this episode, Michelle and Nikola discuss the year in review for PolyAI and the advancements in conversational AI. They also talk about New Year's resolutions and the impact of generative AI on various industries, including therapy and entertainment, address skeptics and deniers, and conclude by creating a virtual assistant for Nikola's Serbian Grill in under two minutes using PolyAI's beta generative platform.
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037: Guiding effective worker utilization of generative AI tools
Deep Learning with PolyAI
06/13/24 • 27 min
Damien outs himself as a generative AI avatar (not really though), while he and PolyAI CEO Nikola Mrkšić discuss the growing workforce adoption of generative AI in modern enterprises. They explore the pros and cons, including overcoming discovery issues, optimal use cases across various business functions, training and governance, and examples of strong applications of generative AI in customer service automation, presentations, and Excel modeling.
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FAQ
How many episodes does Deep Learning with PolyAI have?
Deep Learning with PolyAI currently has 51 episodes available.
What topics does Deep Learning with PolyAI cover?
The podcast is about Customer Service, Podcasts, Automation, Business, Artificial Intelligence and Customer Experience.
What is the most popular episode on Deep Learning with PolyAI?
The episode title '031: Generative AI in the Contact Center - Build or Buy?' is the most popular.
What is the average episode length on Deep Learning with PolyAI?
The average episode length on Deep Learning with PolyAI is 24 minutes.
How often are episodes of Deep Learning with PolyAI released?
Episodes of Deep Learning with PolyAI are typically released every 7 days.
When was the first episode of Deep Learning with PolyAI?
The first episode of Deep Learning with PolyAI was released on Oct 3, 2023.
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