Deep Learning with PolyAI
Team PolyAI
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Top 10 Deep Learning with PolyAI Episodes
Goodpods has curated a list of the 10 best Deep Learning with PolyAI episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Deep Learning with PolyAI for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Deep Learning with PolyAI episode by adding your comments to the episode page.
036: Keeping AI prominent in big tech alliances
Deep Learning with PolyAI
06/06/24 • 19 min
Damien welcomes Michael Chen, Vice President of Alliances at PolyAI, to chat working with big tech platforms to deploy conversational AI solutions for millions of users. The episode highlights the difficulties in transitioning these solutions from sandbox environments to large-scale production, the inherent challenge of probabilistic vs deterministic software (when it comes to testing), and gives a glimpse into some of the fun stuff we're doing with AWS.
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046: What's with the anti-AI movement among some brands, and will it last?
Deep Learning with PolyAI
08/29/24 • 25 min
Damien and Nikola chat about the controversial rise of anti-AI sentiment among brands, especially in the creator industry. They explore recent anti-AI pledges by notable brands like Procreate and Dove, scrutinizing whether these are sincere stances or marketing tactics, deliberating the balance between human artistry and technological advancement. All this, plus Olympic men's basketball, in this episode of Deep Learning with PolyAI.
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060: A deep dive into the UK's AI Opportunities Action Plan
Deep Learning with PolyAI
01/16/25 • 22 min
Damien and Nikola (CEO & Co-Founder of PolyAI) talk about the recently announced AI Opportunities Action Plan. The conversation highlights the UK’s historical contributions to AI, the challenges it faces due to American tech dominance, and the strategic moves to build a competitive AI ecosystem. They touch on the importance of infrastructure, talent attraction, public sector engagement, and ethical considerations in AI development. Tune in to hear detailed insights on how this plan could impact the startup scene, established industries, and the broader economic landscape.
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032: Conversations featuring Brian Jeppesen, Fertitta Entertainment
Deep Learning with PolyAI
05/02/24 • 23 min
Damien welcomes Fertitta Entertainment's contact center director Brian Jeppesen to the pod to discuss Brian's long career in customer service, the nuances of the casino-hoteling industry, and why roadblocking by IVR is an outdated approach.
Introducing: Conversations - a collection of provocative chats with the next generation of CX leaders.
Read Brian's recent blog here.
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031: Generative AI in the Contact Center - Build or Buy?
Deep Learning with PolyAI
04/25/24 • 29 min
Damien and Nikola tackle the age-old tech question: should enterprise contact centers build or buy AI solutions? They cover pros and cons considered in the decision-making process, highlighting the importance of established vendors, internal capabilities, technological advancements, user experience, and the need for accountability and measuring success.
Yeah, we sell voice AI, so we're a bit biased. Check out this buyer's guide for practical tips on requirements and vendor evaluations.
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030: How the future of measuring success in the contact center requires AI
Deep Learning with PolyAI
04/18/24 • 26 min
Damien welcomes Business Value Analyst Steven Fine to the pod and discusses the evolution of measuring success in contact centers, focusing on integrating AI and automation technologies to improve customer experience and operational efficiency. Their chat emphasizes the importance of marrying sentiment analysis with Customer Satisfaction (CSAT) metrics for a more accurate understanding of customer satisfaction, as well as diving into innovative means of measuring success, such as looking at the entire customer journey and combining bot performance with overall conversation sentiments.
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021: How customer data is flipping the business value of the contact center
Deep Learning with PolyAI
02/15/24 • 19 min
PolyAI's Global VP of Solution Consulting Brad talks with CEO Nikola about the future of customer data in the contact center. They discuss the value of data in improving customer service, the challenges in gathering practical data faced by traditional contact centers, the role of AI in capturing and analyzing data, and the potential benefits of using data to inform business decisions.
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020: Effective Accelerationism, Fully Automated Contact Centers and Serbian Agriculture
Deep Learning with PolyAI
02/08/24 • 22 min
Nikola and Michelle dish about the future of fully automated support systems, the pros and cons of effective accelerationism, and the balance between automation and human interaction in the contact center - now and tomorrow.
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018: How to avoid PR nightmares when deploying generative AI
Deep Learning with PolyAI
01/25/24 • 23 min
Damien and Nikola discuss the importance of safeguarding when deploying generative AI instances, specifically calling out the recent DPD debacle, where a chatbot was manipulated to produce inappropriate content. The episode also touches on the concept of retrieval augmented generation (RAG), and the potential flags to watch out for when building and testing generative AI systems.
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034: The ScarJo Effect - Maintaining and Protecting Voice Agency in an AI World
Deep Learning with PolyAI
05/23/24 • 20 min
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FAQ
How many episodes does Deep Learning with PolyAI have?
Deep Learning with PolyAI currently has 64 episodes available.
What topics does Deep Learning with PolyAI cover?
The podcast is about Customer Service, Podcasts, Automation, Business, Artificial Intelligence and Customer Experience.
What is the most popular episode on Deep Learning with PolyAI?
The episode title '031: Generative AI in the Contact Center - Build or Buy?' is the most popular.
What is the average episode length on Deep Learning with PolyAI?
The average episode length on Deep Learning with PolyAI is 23 minutes.
How often are episodes of Deep Learning with PolyAI released?
Episodes of Deep Learning with PolyAI are typically released every 7 days.
When was the first episode of Deep Learning with PolyAI?
The first episode of Deep Learning with PolyAI was released on Oct 3, 2023.
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