Your Call is Very Important to Us
Tom Brannen and Vic Cooper
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Top 10 Your Call is Very Important to Us Episodes
Goodpods has curated a list of the 10 best Your Call is Very Important to Us episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Your Call is Very Important to Us for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Your Call is Very Important to Us episode by adding your comments to the episode page.
Ep:4 Why are we so excited about Enterprise Connect 2023?
Your Call is Very Important to Us
03/16/23 • 45 min
In this podcast, we discuss the upcoming Enterprise Connect Conference, why conferences still matter, what we are doing at EC, and why we are so excited to take the podcast on the road!
Thanks for listening!
Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.
Email – [email protected]
Web – yourcallis.com
Show Hosts:
Tom Brannen – Industry Analyst – OnConvergence
Web: onconvergence.com
Twitter: @tbrannen
LinkedIn: https://www.linkedin.com/in/tbrannen/
Vic Cooper – Independent Consultant – Inteletry
Web: https://www.inteletry.com
Twitter: @VicACooper
LindedIn: https://www.linkedin.com/in/vicacooper/
Ep: 3 Why is leadership so critical to CX? - Interview with Brad Cleveland
Your Call is Very Important to Us
01/09/23 • 45 min
In this episode, we sit down with Brad Cleveland, know throughout the world for his insight into all things related to customer experience. Brad is an industry veteran who is one of the leading recognized thought leaders and consultants, as well as a frequent speaker and author of several books.
Today, we discuss the important subject of leadership and why it such a critical element to providing a good customer experience.
We also refer several times to his latest book, "Leading the Customer Experience" which we highly recommend for anyone working in the customer experience space.
https://www.amazon.com/Leading-Customer-Experience-Deliver-Outstanding/dp/1789666872/ref=sr_1_2?crid=1TZX9U1XOQT7C&keywords=brad+cleveland&qid=1673294368&sprefix=brad+clevelan%2Caps%2C135&sr=8-2
Thanks for listening!
Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.
Email – [email protected]
Web – yourcallis.com
Show Hosts:
Tom Brannen – Industry Analyst – OnConvergence
Web: onconvergence.com
Twitter: @tbrannen
LinkedIn: https://www.linkedin.com/in/tbrannen/
Vic Cooper – Independent Consultant – Inteletry
Web: https://www.inteletry.com
Twitter: @VicACooper
LindedIn: https://www.linkedin.com/in/vicacooper/
Ep:2 What's the difference between good chat vs. bad chat?
Your Call is Very Important to Us
01/09/23 • 35 min
In this episode, we explore a tale of two chats - one that was excellent, and one that, well, sucked. As more and more interaction go to chat, it is important for companies to not just support chat, but excel at chat. Join us as we deep dive into these two experiences and break down the differences.
Thanks for listening!
Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.
Email – [email protected]
Web – yourcallis.com
Show Hosts:
Tom Brannen – Industry Analyst – OnConvergence
Web: onconvergence.com
Twitter: @tbrannen
LinkedIn: https://www.linkedin.com/in/tbrannen/
Vic Cooper – Independent Consultant – Inteletry
Web: https://www.inteletry.com
Twitter: @VicACooper
LindedIn: https://www.linkedin.com/in/vicacooper/
Ep:1 Why does customer service still suck?
Your Call is Very Important to Us
01/06/23 • 33 min
On our very first episode, we dive into the sad reality that customer service still stinks. Why is this the case? Why is this still a struggle despite large investments in upgrades and moving to the cloud? Tune in as we begin the journey into why customer experience still sucks and what can be done to turn things around.
Thanks for listening!
Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.
Email – [email protected]
Web – yourcallis.com
Show Hosts:
Tom Brannen – Industry Analyst – OnConvergence
Web: onconvergence.com
Twitter: @tbrannen
LinkedIn: https://www.linkedin.com/in/tbrannen/
Vic Cooper – Independent Consultant – Inteletry
Web: https://www.inteletry.com
Twitter: @VicACooper
LindedIn: https://www.linkedin.com/in/vicacooper/
Ep:5 What are some of the most common CX mistakes?
Your Call is Very Important to Us
04/10/24 • 39 min
In this episode, Vic and Tom discuss some of the most common CX mistakes they see and offer some thoughts on how to fix them. Also, Vic channels a previous poor CX with AT&T and has to be bleeped as he relives the experience.
Thanks for listening!
Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.
Email – [email protected]
Web – yourcallis.com
Show Hosts:
Tom Brannen – Industry Analyst – OnConvergence
Web: onconvergence.com
Twitter: @tbrannen
LinkedIn: https://www.linkedin.com/in/tbrannen/
Vic Cooper – Independent Consultant – Inteletry
Web: https://www.inteletry.com
Twitter: @VicACooper
LindedIn: https://www.linkedin.com/in/vicacooper/
Ep: 6 - The Future of AI in CX: Letting AI Drive
Your Call is Very Important to Us
10/08/24 • 50 min
Kicking off a new season of the podcast, we take a quick look back before tackling the question of how AI is changing the landscape of CX. We also discuss how AI is revolutionizing not just customer service but also the way we think about, procure, and implement AI. And Tom greatly oversimplifies the deployment of AI, though he has a good point.
Thanks for listening!
Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.
Email – [email protected]
Web – yourcallis.com
Show Hosts:
Tom Brannen – Industry Analyst – OnConvergence
Web: onconvergence.com
Twitter: @tbrannen
LinkedIn: https://www.linkedin.com/in/tbrannen/
Vic Cooper – Independent Consultant – Inteletry
Web: https://www.inteletry.com
Twitter: @VicACooper
LindedIn: https://www.linkedin.com/in/vicacooper/
Ep: 7 - Revolutionizing Public Service: How AI is Transforming the Citizen Experience
Your Call is Very Important to Us
12/09/24 • 48 min
In this episode, hosts Tom Brannen and Vic Cooper are joined by Joe Forte from NICE, who leads the public sector division. They delve into the intricacies of customer experience (CX) within the public sector, exploring why customer service often falls short compared to the private sector. Joe shares insights from his extensive travels and interactions with CIOs and CTOs, highlighting the challenges and opportunities in modernizing contact centers for government agencies.
The conversation covers the unique scale and complexities of public sector operations and the importance of efficient citizen engagement. They discuss the similarities and differences between public and private sectors, and the hurdles of migrating from legacy systems to cloud-based solutions.
The episode also tackles the emerging trends in higher education CX, emphasizing the need for consistent knowledge bases and the evolving role of AI in transforming customer interactions across various government services. The hosts and Joe discuss innovative strategies for improving citizen engagement and address the balance between leveraging data for better service and respecting privacy concerns.
Listeners are treated to compelling discussions on the role of AI, the shift towards omni-channel engagement, and the potential for innovation in public sector customer service. Join Tom and Vic as they uncover how AI and digital transformation are reshaping citizen experiences and the future of government services.
Thanks for listening!
Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.
Email – [email protected]
Web – yourcallis.com
Show Hosts:
Tom Brannen – Industry Analyst – OnConvergence
Web: onconvergence.com
Twitter: @tbrannen
LinkedIn: https://www.linkedin.com/in/tbrannen/
Vic Cooper – Independent Consultant – Inteletry
Web: https://www.inteletry.com
Twitter: @VicACooper
LindedIn: https://www.linkedin.com/in/vicacooper/
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FAQ
How many episodes does Your Call is Very Important to Us have?
Your Call is Very Important to Us currently has 7 episodes available.
What topics does Your Call is Very Important to Us cover?
The podcast is about Management, Customer Service, Podcasts, Business and Customer Experience.
What is the most popular episode on Your Call is Very Important to Us?
The episode title 'Ep:4 Why are we so excited about Enterprise Connect 2023?' is the most popular.
What is the average episode length on Your Call is Very Important to Us?
The average episode length on Your Call is Very Important to Us is 43 minutes.
How often are episodes of Your Call is Very Important to Us released?
Episodes of Your Call is Very Important to Us are typically released every 65 days, 21 hours.
When was the first episode of Your Call is Very Important to Us?
The first episode of Your Call is Very Important to Us was released on Jan 6, 2023.
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