Ep: 3 Why is leadership so critical to CX? - Interview with Brad Cleveland

01/09/23 • 45 min

In this episode, we sit down with Brad Cleveland, know throughout the world for his insight into all things related to customer experience. Brad is an industry veteran who is one of the leading recognized thought leaders and consultants, as well as a frequent speaker and author of several books.
Today, we discuss the important subject of leadership and why it such a critical element to providing a good customer experience.
We also refer several times to his latest book, "Leading the Customer Experience" which we highly recommend for anyone working in the customer experience space.
https://www.amazon.com/Leading-Customer-Experience-Deliver-Outstanding/dp/1789666872/ref=sr_1_2?crid=1TZX9U1XOQT7C&keywords=brad+cleveland&qid=1673294368&sprefix=brad+clevelan%2Caps%2C135&sr=8-2

Thanks for listening!

Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.

Email – [email protected]

Web – yourcallis.com

Show Hosts:

Tom Brannen – Industry Analyst – OnConvergence

Web: onconvergence.com

Twitter: @tbrannen

LinkedIn: https://www.linkedin.com/in/tbrannen/

Vic Cooper – Independent Consultant – Inteletry

Web: https://www.inteletry.com

Twitter: @VicACooper