The England Logistics Podcast Network

A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance, and positivity demonstrated by the England Logistics team in the wake of an earthquake that impacted our Salt Lake City headquarters and the emergence of a pandemic. This three part series is a must listen.
In this episode:

• Reflections by the roundtable participants on how this new world all began for them and their reactions to the changes personally, professionally and as an industry.
• Team discussion of the 5.7 earthquake that impacted England Logistics headquarters in Salt Lake City, UT and the personal and professional outcomes. Reflections on the brave acts of the people who work at England Logistics, and what was learned from all of these experiences.

We sit down with Marshall and Darryl from our Less-than-Truckload team to discuss the value of 'Direct Customer Contact' in a customer service interaction and share ways they use it every day.

We sit down with Zac and Jason from our Less-than-Truckload team to discuss the value of Call Reviews in a customer service interaction and share ways they use it every day.

We sit down with Amber and Trevor from our Less-than-Truckload team to discuss the value of "Matching Communication Styles" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.

“We really feel that empowering our employees to do the right thing for the customer is critical. That’s what sets us apart from our competition.”
Hear from the mouths of our leadership why the customer experience is the end and beginning of the selling process for England Logistics in this conclusive episode.