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Serve Conscious

Serve Conscious

Stefan Ravalli

Nothing determines service success more than mindset. Whether you're a service-based organization or service-driven professional, this is where you can master the inner game of customer service so you can tap into the fullest power of the service opportunity. Here you'll learn the customer service skills that no one is teaching, allowing you to truly impact your customer's lives (and your own): presence, wellness, connection and affirmation. These tools don't just 10x service capability and success, but also the joy, growth and fulfillment that the service exchange can offer you and your team.
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Top 10 Serve Conscious Episodes

Goodpods has curated a list of the 10 best Serve Conscious episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Serve Conscious for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Serve Conscious episode by adding your comments to the episode page.

We live in a time where it never feels like there's enough mental energy to go around. A big part of my mission is certainly to help people build more of this energy so that can be happier, healthier and more successful. But on the other side of this equation is the importance of acknowledging the limited inner resources of others. You can make an extraordinary difference in your relationship with a team member or customer by acknowledging the effort put into simple every day tasks.
This episode gets into the powerful strategies you can use to build a service culture, retain your best players and ultimately provide a smoother experience for your customers. All from simply accounting for the fact that we humans have limited time on this earth and how we spend it actually matters.
Highlights:

  • People are drawn to other people and experiences that: 1) demand less energy from them 2) appreciate the energy that they do put in.
  • The existential crises that your older team members might be facing and how you can prevent them from thinking you're the reason for it.
  • How TV's Ted Lasso can teach us how to influence through kindness and validation
  • How generosity pays off in the long run.
  • The Serve Conscious mission is re-focusing its mission on only organizational challenges (not individual professional challenges - stay tuned for the Professional People Pleaser Podcast, which will focus solely on those areas).

Go Deeper Into the Mindful Service Movement:
Subscribe/Review on i-Tunes
Contact or Work With Me
Get Access to the live workshops and master the service mindset
Join the Facebook Community
Follow Me on Instagram
Connect with me on LinkedIn
Check out my partnership with The Institute for Organizational Mindfulness

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Do you find yourself making assumptions, criticisms or unfair evaluations of the people you serve or work with? These ideas may just float by your mind and remain internal, or they'll slip out at the wrong time and wound a relationship. Either way, being judgmental might feel like it really gets in the way of your success and happiness. Be sure to listen to the end of this episode since you're going to be left with powerfully simple methods to master your judgmental mind. Expect to learn:

  • That you can't control judgment, and trying to stop it can be counterproductive (I know, I know, I answer all those, "What the heck do I do instead?!" questions, don't worry).
  • How awareness is your most powerful ally and how you can start building proper awareness skills.
  • How mistaken judgments can be used to your advantage.
  • The key to have the best relationship to your thoughts - even the really unhelpful ones.
  • How judgmental tendencies make you more self-critical - and what to do about it.
  • How judgmental thinking isn't just about being overly negative about someone. (Wait, can you actually be too positive? We'll talk about).

Goes Well With...
How "what" questions can often be more useful than "why" questions.
Self-Worth, Gratitude & How to Make Service Feel Like A Privilege | Ep. 102
Go Deeper Into the Mindful Service Movement:

Subscribe/Review on i-Tunes
Get Access to the live workshops and master the service mindset
Join the Facebook Community
Follow Me on Instagram
Connect with me on LinkedIn
Check out my partnership with The Institute for Organizational Mindfulness

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"Ummmmmm, excuse me? I thought you always start with 'Why?'"
I know, I know - sorry Simon Sinek fans. Him and all those other Why-seekers out there are not misguided, they just maybe haven't experienced the volatility and unreliability of 'Why?' questions. In this episode I wanted to talk about contacting the purpose that drives your service and the key foundation of awareness that's good to have before the 'why's' are able to take you anyway.
What the heck am I talking about?

  • The importance of connecting to the feeling of purpose - a profoundly more effective way of approaching purpose than looking at is as an objective or a reason. True purpose is not always reasonable.
  • How to familiarize yourself with the truly meaningful drivers of the work you do so you can create maximum impact, happiness and fulfillment.
  • How to avoid the uncertainty and abstraction that exploring 'Why?' can create.
  • When to check in with and re-evaluate expired 'Why's.
  • How to use your past pain to heal and help others.

Goes Well With...
Service Prep Practice | Mobilize Your Inner Service Superhero
Win By Letting Go of Service Outcomes | Ep. 111

Go Deeper Into the Mindful Service Movement:

Subscribe/Review on i-Tunes
Get Access to the live workshops and master the service mindset
Join the Facebook Community
Follow Me on Instagram
Connect with me on LinkedIn
Check out my partnership with The Institute for Organizational Mindfulness

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I'm very excited to share this conversation with Kenneth Starr, who served as solicitor general of the United States from 1989-1993. Though he's probably best known for leading the perjury investigation of president Bill Clinton from 1994-98, he may not be as well known for his lifelong work as a public servant and legal education leader. Currently, he serves on the boards of Christian Legal Society, Advocates International and Alliance Defending Freedom. Throughout his career, he has championed the cause of religious liberty and freedom of conscience for all persons.
We gathered mainly to discuss his book Religious Liberty in Crisis: Exercising Your Faith in an Age of Uncertainty, which is a very rich account of the constitutionally protected nature of religious practice in America (even though he himself is a practicing Christian, the book emphasizes the freedom available to all all religions, from Shamanic to Islamic).
The discussion spoke to my lifelong fascination with religion and belief systems as well as my more recent explorations of public service.
Key Points

  • What makes something an "essential" service? See how COVID revealed America's priorities when governments shut down synagogues, churches and temples, but kept chain stores, casinos and liquor stores firing on all cylinders.
  • How we need to rediscover the importance of maintaining a religiously diverse society.
  • How to make space for people with different world views.
  • The value of having some sort of faith as a catalyst for truly serving your community.

Go Deeper Into the Mindful Service Movement

Subscribe/Review on i-Tunes
Get Access to the live workshops and master the service mindset
Join the Facebook Community
Follow Me on Instagram
Connect with me on LinkedIn
Check out my partnership with The Institute for Organizational Mindfulness

bookmark
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Don't miss this talk. I mean, c'mon, it's with the twin engines of human potential, Mark Victor Hansen and Crystal Dwyer Hansen. Individually they're authors and coaches that have set world records, transformed businesses, and imbued countless people with the tools they need for true health, happiness and success. Together, they're the co-authors of their first (of many, I'm sure) joint publication Ask!: The Bridge from Your Dreams to Your Destiny.
Our discussion centers around the book's main objective: helping you recover the lost art of asking the right questions. What are the right questions to ask? Well, you'll have to listen to find out, but here's a spoiler: they're the questions that 1) direct your life towards its highest purpose and 2) allow you to be an agent to help others do the same.
Why this discussion was awesome:

  1. They show us actual techniques where you can use the asking process meditatively in order to begin thinking and perceiving on a higher level.
  2. You'll learn how to discern wise thoughts from unhelpful thoughts.
  3. They'll reveal the power of storytelling as a means of understanding and overcoming your own challenges.
  4. You'll learn why we, as humans, tend to suck at asking and how to drop the common hangups that get in the way of our fullest potential.
  5. You can see how to be successful, inspirational and masterful at whatever work you do no matter where "on the ladder" your role is.

All Roads That Lead to Mark & Crystal

Mark Victor Hansen
Crystal Dwyer Hansen
Order the Book: Ask!: The Bridge from Your Dreams to Your Destiny

Go Deeper Into the Mindful Service Movement

Subscribe/Review on i-Tunes
Get Access to the live workshops and master the service mindset
Join the Facebook Community
Follow Me on Instagram
Connect with me on LinkedIn
Check out my partnership with The Institute for Organizational Mindfulness

bookmark
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Emotions. We all have them and, strangely, rarely want to admit their influence. When we re-acquaint ourselves with our emotional lives, then we gain untold mastery over the challenges of work and service. We also gain mastery over our service game - after all, service is an absolute economy of emotional exchange.
Firstly, admit you have them all the time and that they determine basically all your decisions and behaviors. This might be unappealing since we can probably trace emotions back to every problem we've faced in our lives. But they are also a powerful ally and information source.
Learn how mindfulness, self-development, and our success at doing almost anything is a matter of emotional mastery. And this doesn't mean learning to feel our preferred emotions, but having the capacity for the uncomfortable ones. This episode looks at powerful techniques for observing where and how emotions are actually happening and how to support ourselves like a friend would (rather than an adversary).
Speaking of emotional mastery, that is a HUGE part of the new meditation and mindfulness membership program that I've been developing with Tenshin - as any mindfulness program worth its salt would prioritize. Enrollment for the Self-Made Mind community is only open until the end of the month! Grab a spot and get on a transformative path to mindful living. Reach out if you have any questions about that: [email protected].
Go Deeper Into The Mindful Service Movement:

Explore The Book ToC w/ Live Content Links
Join the Facebook Community & Bring Us Your Service Struggles & Insights!
Follow Me on Instagram & Learn Mindful Ninja Moves
Subscribe/Review on i-Tunes & Support the show
Check out my partnership with The Institute for Organizational Mindfulness
Music: "Night Owl" by Broke For Free

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Serve Conscious - Be A Steward of Well-Being | Ep. 84
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10/12/20 • 36 min

This is sort of a follow-up to a recent episode about navigating the challenging emotions you experience in the service dynamic. The service exchange is ultimately about facilitating positive emotions in the people we serve. This episode looks at the skills we need and challenges we face in trying to elevate the experience of others.
Other Discussion Points:

  • Think you love "making people happy"? Well, that good intention isn't always what you think it is. Learn the more mindful, skillful approach to bringing out the best in others.
  • The art (and supreme challenge!) of sympathetic joy (Mudita in Buddhism). Learn how to deal with jealousy, envy and the general annoyance we feel towards people that are happier than we are.
  • Take the pressure off of yourself and expand your idea of what "making your customers happy" needs to look like.
  • Why does service cause us to abandon our own needs? Override that and ultimately empower yourself to serve better.
  • A simple question to ask yourself after each encounter in order to create more consistent habits of being present and making the most of an encounter.
  • Learn how to avoid unexpected mistakes we make when we think we're being curious, inquisitive listeners.

Go Deeper Into The Mindful Service Movement:

Explore The Book ToC w/ Live Content Links
Join the Facebook Community & Bring Us Your Service Struggles & Insights!
Follow Me on Instagram & Learn Mindful Ninja Moves
Subscribe/Review on i-Tunes & Support the show
Check out my partnership with The Institute for Organizational Mindfulness
Music: "Night Owl" by Broke For Free

bookmark
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share episode

I continue to fumble through the racial justice and its relevance to mindful service. And yeah, that's right, I'm dropping the L-bomb this episode. Are you uncomfortable? Great, well, this is supposed to be a time of uncomfortable conversations. And if you approach these conversations mindfully, it means you're willing to inquire within as to why they feel so uncomfortable. So now that I'm bringing up love, take a minute and explore why that word makes you squirm a little.
Because this is the word that is the antidote to the disease of racism the world over. And it needs to be reclaimed and re-understood as something that is always a factor in serving in a mindful, empowered way. Love is not the gushy, snuggly thing reserved for romantic or intimate relationships. I'm referring to love as the mystics referred to it: as a state of being that allows connecting, appreciation, inspiration, joy, understanding, and strength. True service - done with the kindness and care that develops rich relationships - is one that is always creating little rivulets of love between all involved.
We explore how to bring this into service (don't worry, in a way that is seamless, not awkward) as well as best practices for navigating uncomfortable and challenging conversations involving racial justice. And, please, if you're listening and feel I could refine/deepen my perspective on some aspect of this topic, please reach out and let me know.
Go Deeper Into The Mindful Service Movement:

Explore The Book ToC w/ Live Content Links
Join the Facebook Community & Bring Us Your Service Struggles & Insights!
Follow Me on Instagram & Learn Mindful Ninja Moves
Subscribe/Review on i-Tunes & Support the show
Check out my partnership with The Institute for Organizational Mindfulness
Music: "Night Owl" by Broke For Free

bookmark
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share episode

Welcome to the Service With New Purpose series! Basically, I'm now dedicating most of the podcast to speaking with brilliant and visionary service-oriented minds that are now living and working in a whole new world of service. Whether people work in a dormant service industry (i.e. bars/restaurants, hotels), an active one (online stuff, essential services, etc.) or are simply living a service-oriented life, they are facing tremendous challenges that are offering potentially valuable insights for the rest of us. Many have been kind enough to speak with me and give me the opportunity to ask questions like:

  1. What can a service professional or service business owner offer to their communities right now?
  2. What are you witnessing being done for the communities you are a part of that is most inspiring to you right now?
  3. What tools/principles/personal practices are you and others using to adapt to the all this challenge and change?
  4. What service skills that you’ve cultivated over the years are being used in new and unexpected ways?
  5. What insights has this situation brought you?

The answers are fascinating and inspiring. In this inaugural episode, industry leader Dushan Zaric discusses:

  1. The importance of self-cultivation as a person of service.
  2. The transformative power of service.
  3. The power and strength found in setting a positive example.

Recommended Pairings:
Past Podcast Episode: Serve Like Humanity Depends On It...Because It Does (feat. Dushan Zaric)

Go Deeper Into The Mindful Service Movement:

Explore The Book ToC w/ Live Content Links
Join the Facebook Community & Bring Us Your Service Struggles & Insights!
Follow Me on Instagram & Learn Mindful Ninja Moves
Subscribe/Review on i-Tunes & Support the show
Check out my partnership with The Institute for Organizational Mindfulness

bookmark
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share episode

In this episode you'll learn about how common it can be to experience shame in the service experience and techniques that determine whether it will be a great ally or a terrible enemy.
What do you picture when I say the word "shame"? Perhaps it's that cartoonish display of someone shrinking into a corner, mousy and red-faced. Maybe there's a wagging finger from an authority, bullying us into being embarrassed about something. Shame is so much more than that.
Inside:

  • How shame is a universal human experience that gets especially agitated in the service role.
  • Why shame is usually experienced by people who possess a great deal of compassion, care and other valuable service traits.
  • How we don't need to erase feelings of shame to free ourselves of its grip - we just need to change our relationship to it.
  • The relationship of shame to tribal belonging and self-worth.
  • The difference between feeling something and telling ourselves a story about it.
  • Self-compassion techniques to hack that vicious inner authority that bullies us every time we make mistakes.

Recommended Pairings:
Article: Mistakes: Be Your Own Yoda
Go Deeper Into The Mindful Service Movement:

Explore The Book ToC w/ Live Content Links
Join the Facebook Community & Bring Us Your Service Struggles & Insights!
Follow Me on Instagram & Learn Mindful Ninja Moves
Subscribe/Review on i-Tunes & Support the show
Check out my partnership with The Institute for Organizational Mindfulness
Music: "Night Owl" by Broke For Free

bookmark
plus icon
share episode

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FAQ

How many episodes does Serve Conscious have?

Serve Conscious currently has 126 episodes available.

What topics does Serve Conscious cover?

The podcast is about Meditation, Health & Fitness, Stress, Customer Service, Hospitality, Empowerment, Mental Health, Emotional Intelligence, Podcasts, Self-Improvement, Education, Service and Mindfulness.

What is the most popular episode on Serve Conscious?

The episode title 'Your Workplace Mental Wellness Program | Managing Obstacles & Exploring New Possibilities | Ep. 121' is the most popular.

What is the average episode length on Serve Conscious?

The average episode length on Serve Conscious is 46 minutes.

How often are episodes of Serve Conscious released?

Episodes of Serve Conscious are typically released every 7 days, 12 hours.

When was the first episode of Serve Conscious?

The first episode of Serve Conscious was released on Jul 3, 2018.

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