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Awkward Insurance

Awkward Insurance

The National Alliance for Insurance Education & Research

Welcome to Awkward Insurance, the podcast that strives to bridge the thrilling world of insurance with the real-life struggles of those of us in the trenches. For producing and servicing agents, insurance centers around relationships and personal connections but let's face it, building relationships can be awkward. In this podcast hosted by Dustyne Bryant, CIC, CISR, MBA, and Ashley Fitzsimmons, CISR, our conversations are unscripted, and unplanned, and may have you wondering what just happened. Subscribe and share with all of your fellow insurance nerds!
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Top 10 Awkward Insurance Episodes

Goodpods has curated a list of the 10 best Awkward Insurance episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Awkward Insurance for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Awkward Insurance episode by adding your comments to the episode page.

Allison Albrecht is a National Sales Director for Clearspeed - with a focus on the financial services market. Prior to joining Clearspeed, Allison spent over a decade in various roles within the insurance industry - largely on the carrier side. Allison is proud to be from and reside in Columbus, Ohio - home to an eager and innovative insurance landscape, and of course - the Buckeyes!

Nate Curtis is a National Sales Director for Clearspeed, a technology company that enables risk assessment through voice analytics. Prior to Clearspeed, he spent a decade working in various product development and innovation roles at Liberty Mutual Insurance. Nate began his professional career as an officer in the U.S. Navy after graduating from the U.S. Naval Academy in Annapolis, Maryland.

Clearspeed focuses on risk assessment and clearance through innovation in AI-driven voice-based technology.

Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

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Awkward Insurance - Season 5 Wrap Up

Season 5 Wrap Up

Awkward Insurance

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07/31/24 • 25 min

We want to hear from you!

Share your favorite Season 5 episode in our Facebook Group and join the conversation with fellow listeners. Whether it’s a memorable interview, a hilarious moment, or a valuable insight, let us know what resonated with you the most! Your feedback helps us create even more content you’ll love.

Join the Discussion!

Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

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Level up your industry language by visiting www.riskeducation.org/insurtech to learn about a brand new self-paced course developed with BrokerTech Ventures: Introduction To Insurance for Insurtech Professionals.

Douglas Ver Mulm is currently the Chief Executive Officer at Turris, a financial infrastructure platform for the insurance industry. Prior to this, Douglas was the Co-Founder & CEO at Stable Insurance, focusing on distribution and analytics for insurance in the shared/on-demand economy. With a background in law and economics/finance, Douglas has also served as a Volunteer Executive Director at InsurTech Association and as a Lead Mentor at Founders Network.

Garrett Droege, CIC, CPCU, CLCS, CBIA, CWCA, CRIS serves as Senior Vice President and Director of Innovation and Digital Risk Practice Leader at IMA Financial. His role oversees IMA’s national focus in the technology, and digital risk verticals (collectively called the Advanced Industries Specialty). He also co-manages IMA Labs, IMA’s insurtech innovation, investment, and strategy with BrokerTech Ventures. Additionally, he is part of the founding team of IMA’s web3Labs initiative and helped IMA become the first broker to build an insurance and risk management facility in the metaverse and issue the industry’s first “proof of coverage” via blockchain/NFT. He serves on the Crypto.Chicks NFT Advisory Board and consults with several other NFT projects.

Prior to his current role, he served as CEO/Executive Director of TechAssure Association, Inc., an international consortium of insurance agents/brokers specializing in technology-related risks. Garrett’s expertise includes Errors & Omissions, Cyber, and Technology Risk Management. Additionally, he is a brokerage technology specialist – focused on InsurTech, AMS/BMS/CRM platforms, data mining, and client journey tech stack development.

Garrett has designed complex insurance and risk management programs for some of the most sophisticated and diverse tech businesses in the country. These include firms in info tech, medical technology, telecommunications, new media and all types of digital risk and blockchain.

Garrett is an alumnus of University of North Carolina at Wilmington and The Hartford School of Insurance. He was named to the Charlotte Business Journal’s 40 Under Forty list and Insurance Business America’s Young Guns of Insurance list. Garrett is routinely featured in national publications and media productions, including NPR’s All Things Considered.

He holds the esteemed Chartered Property Casualty Underwriter (CPCU) and Certified Insurance Counselor (CIC) industry designations, among others. He has been a featured keynote speaker for numerous organizations, including: Federal Bureau of Investigation, National Public Radio, CIO Magazine, Society of CPCU, Insurance Innovators, FinTech Association of Hong Kong, Net Diligence, Healthcare Information & Management Systems Society (HIMSS), Information Systems Audit and Control Association (ISACA), North Carolina Technology Association, Texas Blockchain Council and many more.

Droege has been named three times to the Hot 100 List – a group of the top 100 insurance professionals that have “moved the industry forward” over the past 12 months. Garrett also serves as an advisor and mentor to several technology startup companies and has extensive relationships with global accelerator programs and investors. He is a frequent guest on business podcasts including: “The Insurance Guys”, Lowenstein Sandler’s “Don’t Take No For An Answer,” “InsurTech Geek Podcast,” “Beyond Insurance,” “A.I. Wisdom,” “The Insurance Coffeehouse,”

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Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

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Awkward Insurance - A Byte-Sized Tech Chat with Garret Droege, CIC
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04/05/23 • 42 min

GARRETT DROEGE, CIC, CPCU, CLCS, CBIA, CWCA, CRIS

Garrett Droege serves as Senior Vice President and Director of Innovation and Digital Risk Practice Leader at IMA Financial. His role oversees IMA’s national focus in the technology, and digital risk verticals (collectively called the Advanced Industries Specialty). He also co-manages IMA Labs, IMA’s insurtech innovation, investment, and strategy with BrokerTech Ventures. Additionally, he is part of the founding team of IMA’s web3Labs initiative and helped IMA become the first broker to build an insurance and risk management facility in the metaverse and issue the industry’s first “proof of coverage” via blockchain/NFT. He serves on the Crypto.Chicks NFT Advisory Board and consults with several other NFT projects.

Prior to his current role, he served as CEO/Executive Director of TechAssure Association, Inc., an international consortium of insurance agents/brokers specializing in technology-related risks. Garrett’s expertise includes Errors & Omissions, Cyber, and Technology Risk Management. Additionally, he is a brokerage technology specialist – focused on InsurTech, AMS/BMS/CRM platforms, data mining, and client journey tech stack development.

Garrett has designed complex insurance and risk management programs for some of the most sophisticated and diverse tech businesses in the country. These include firms in info tech, medical technology, telecommunications, new media and all types of digital risk and blockchain.

Garrett is an alumnus of University of North Carolina at Wilmington and The Hartford School of Insurance. He was named to the Charlotte Business Journal’s 40 Under Forty list and Insurance Business America’s Young Guns of Insurance list. Garrett is routinely featured in national publications and media productions, including NPR’s All Things Considered.

He holds the esteemed Chartered Property Casualty Underwriter (CPCU) and Certified Insurance Counselor (CIC) industry designations, among others. He has been a featured keynote speaker for numerous organizations, including: Federal Bureau of Investigation, National Public Radio, CIO Magazine, Society of CPCU, Insurance Innovators, FinTech Association of Hong Kong, Net Diligence, Healthcare Information & Management Systems Society (HIMSS), Information Systems Audit and Control Association (ISACA), North Carolina Technology Association, Texas Blockchain Council and many more.

Droege has been named three times to the Hot 100 List – a group of the top 100 insurance professionals that have “moved the industry forward” over the past 12 months. Garrett also serves as an advisor and mentor to several technology startup companies and has extensive relationships with global accelerator programs and investors. He is a frequent guest on business podcasts including: “The Insurance Guys”, Lowenstein Sandler’s “Don’t Take No For An Answer,” “InsurTech Geek Podcast,” “Beyond Insurance,” “A.I. Wisdom,” “The Insurance Coffeehouse,” and more.

Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

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Awkward Insurance - Law & Lezlee: Becoming an Expert Witness
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03/15/23 • 36 min

Ms. Liljenberg, entered the insurance business in 2004 as she started her first agency from ground zero, growing the business to over $6 million in revenue in less than 12 years.
Ms. Liljenberg holds a BA in Journalism/Public Relations and a MA in Political Science/Public Administration from the University of Texas at Arlington. She is a Professional Financial Representative holding both Series 6 and Series 63 licenses, she is an Expert Witness in the Insurance field, a Texas Public Adjuster, Property & Casualty Agent, Life & Health Agent, and a Texas Real Estate Broker.
She is well-known in the insurance and real estate industries for her responsiveness, knowledge, and professionalism in handling situations in both industries. Her 36 years of contractual knowledge is extensive and is strengthened by her years as a Commodity Electricity trader during Deregulation in 2001.

Taking an Ethics course is a great way to protect yourself from E&O and the court system.

Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

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Awkward Insurance - Actuaries: The Fortune Telling Detectives of Insurance
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07/26/23 • 23 min

Elevate your risk management and finance expertise with the Risk Management Essentials publication. Published by the National Alliance Research Academy, this comprehensive resource offers practical insights and technical know-how to propel your career forward. Invest in your success today and order your copy now.

Chelsea Adler is a Fellow of the Casualty Actuarial Society (FCAS) currently working as an actuary at Root Inc., an InsurTech start-up based in Columbus, OH. Prior to joining Root in October 2019, she spent 5 years working as an actuary at State Farm. Chelsea specializes in evaluating risk and developing rating plans for personal auto and home insurance.

Chelsea is passionate about changing the narrative around insurance and spreading awareness of the actuarial profession. To support aspiring actuaries and encourage them on their professional journeys, she launched a blog at InspiringActuaries.com.

Website: InspiringActuaries.com
Instagram: https://instagram.com/inspiring_actuaries?igshid=YmMyMTA2M2Y=
TikTok: https://www.tiktok.com/@inspiring_actuaries?

Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

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Bridge Insurtech with Insurance Fundamentals! Demo our upcoming Introduction to Insurance for Insurtech Professionals course!

Our guests (in order) are:

  • Kristopher Lundberg, CEO of Insurance Tech Insights, discusses the value of independent agents engaging with tech start-ups.
  • Jacob Galecki, Managing Principal of Galecki Search Associates, highlights the disconnect between Insurtech developers and the insurance industry.
  • Valkyrie Holmes, founder of Faura, explores the future of risk management through data utilization.
  • Scott Harrison, Co-founder of the American Insurtech Council, addresses regulatory challenges as technology evolves.
  • Joseph Zaarour, co-founder of iSolvRisk, envisions a gamified approach to risk management education, making professional development more engaging.
  • Laurissa Berk from the University of Connecticut shares how UCON is preparing students to shape the future of insurance technology.

Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

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Awkward Insurance - The Saucy Benefits of Memberships
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05/10/23 • 27 min

Seth Marana, CIC, TRA, CRM- Member Experience Manager - Ohio Insurance Agents Association

Optimist, self-proclaimed IA hype-man, and insurance nerd, Seth Marana fell into the insurance industry and has been running full steam ahead to make his dent within the independent agency channel.

Having served as both a Personal and Commercial Lines agent for nearly 6 years and while earning his CIC, CRM, and TRA designations, he gained real-life experience and knowledge to serve in his new role as the Member Experience Manager with the Ohio Insurance Agents Association (OIA).

In 2022, Seth transitioned to the OIA to serve the broader agents’ community by coaching and mentoring agents, while equipping them with the tools for everyday agency life.

Aside from insurance nerding, Seth's main passion is business experience and coaching others about it. He helps others elevate their existing model and understanding of how to delight their clients or customers in fresh and meaningful ways. This helps strengthen relationships, increases client satisfaction, grows referability, and makes doing business a lot of fun!

Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

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Awkward Insurance - Integrating AI into Insurance Education
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08/09/23 • 28 min

  • Beth Benhart - Senior Director of Instructional Design - Beth began her career in secondary education and made the switch to the corporate world after earning her Master’s in Educational Technology from Michigan State University. She has spent the last six years of her career developing training programs for insurance and risk management professionals. Beth has experience with all facets of learning and development including corporate training, learning management system (LMS) administration and instructional design. She is passionate about leveraging innovative eLearning strategies and tools to create on-demand training experiences for adult learners.
  • Jay Williams, CIC, CRM, CRIS, MLIS, AIP, AAI, ACSR- Head of Faculty & Academic Development - Jay is the Head of Faculty & Academic Development for The National Alliance for Insurance Education & Research. In his role, he is responsible for all faculty and Educational Consultants, as well as overseeing curriculum development by our Academic Directors. He also oversees curricula for our Agency Operations, Agency Management, and Insurance Company Operations programs. He is an Educational Consultant and a member of our National Faculty, teaching CISR, CIC, Ruble Graduate Seminars, and PROFocus events.

Interested in Shaping the Future of Risk Management & Insurance Education? Become a Faculty Member!

Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

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Alan McClain was appointed as Arkansas’s 24th Insurance Commissioner by former Governor Asa Hutchinson in April 2020, and continues to serve as Commissioner under Governor Sarah Huckabee Sanders. Prior to his appointment, McClain served for five years as Commissioner of Arkansas Rehabilitation Services (ARS)—a sister agency of the Arkansas Insurance Department (AID) under the state Department of Commerce.

Commissioner McClain began his career in state government in 1992 at AID, spending eight years in its Public Employee Claims Division. Prior to joining AID, he served as a Claims Manager for self-insured workers’ compensation plans at the Little Rock offices of Sedgwick James Insurance.

McClain served thirteen years with the Arkansas Workers’ Compensation Commission (AWCC), where he spent almost nine years as its Chief Executive Officer. While at the AWCC, he also served as the regulator for companies and groups seeking to self-insure workers’ compensation risks. In 2013 McClain left the AWCC to join the Workers’ Compensation Research Institute (WCRI) based in Cambridge, Massachusetts, where he worked alongside numerous state workers’ compensation agencies as they utilized the work of WCRI in making data-driven policy decisions.

McClain served as President of the Council of State Administrators of Vocational Rehabilitation between 2019-20, as well as President of the International Association of Industrial Accident Boards & Commissions (IAIABC) in 2011, where he was named Co-Chair of the National Association of Insurance Commissioners (NAIC)/IAIABC Joint Working Group. During his time as Commissioner of Arkansas Rehabilitation Services, Governor Hutchinson also appointed McClain to serve on the Arkansas Workforce Development Board, and the Governor’s Council on Developmental Disabilities.

In addition to membership on a number of other NAIC task forces and working groups, McClain currently serves as Chair of the NAIC Property and Casualty (C) Committee, as well as Chair of the Workers’ Compensation Task Force, a subgroup of the Property and Casualty (C) Committee. He also serves on the Financial Standards and Accreditation (F) Committee, which reviews insurance department ability to analyze company solvency.

McClain is a native Arkansan. He holds an undergraduate degree from Hendrix College in Conway, as well as a Master of Public Administration from the University of Arkansas at Little Rock.

Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

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FAQ

How many episodes does Awkward Insurance have?

Awkward Insurance currently has 84 episodes available.

What topics does Awkward Insurance cover?

The podcast is about Insurance, Customer Service, Conversations, Self-Help, Podcasts, Self-Improvement, Education, Business, Interviews and Careers.

What is the most popular episode on Awkward Insurance?

The episode title 'Awkward LIVE: Insurtech Insights, USA 2024 Session on Knowledge Gaps' is the most popular.

What is the average episode length on Awkward Insurance?

The average episode length on Awkward Insurance is 40 minutes.

How often are episodes of Awkward Insurance released?

Episodes of Awkward Insurance are typically released every 14 days, 3 hours.

When was the first episode of Awkward Insurance?

The first episode of Awkward Insurance was released on Oct 22, 2020.

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