Customer Experience Patterns Podcast
Sam Stern
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.
The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
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Top 10 Customer Experience Patterns Podcast Episodes
Goodpods has curated a list of the 10 best Customer Experience Patterns Podcast episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Customer Experience Patterns Podcast for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Customer Experience Patterns Podcast episode by adding your comments to the episode page.
CX Improvements lead to cost cuts, but cost cuts don't lead to CX improvements
Customer Experience Patterns Podcast
04/18/24 • 25 min
In this episode, Ryan Hart and I talk about the imperative we see for companies to cut costs, and the danger of doing so without starting from the customer and working back.
Ryan Hart on LinkedIn
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Ep. 15 Remote Journey Mapping: Best Practices For The New Normal
Customer Experience Patterns Podcast
12/14/23 • 26 min
Talking to Emily Tolmer, yes, the Emily Tolmer who created the CX Patterns logo, about how to do remote journey mapping right.
Journey Mapping Tips From Nielsen Norman Group
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Ep. 12 Creating An Informed CX Strategy With Mark Levy
Customer Experience Patterns Podcast
10/26/23 • 29 min
Great conversation with Mark Levy this week about best practices for getting a CX team, program or transformation off the ground. Mark shares his 4 priorities at the start of a CX transformation, and how he determines when it's time to move from listening to action.
Sign up for Mark's DCX Newsletter
DCX Accountability Coaching - 1:1 coaching for customer-obsessed business leaders to unleash their full potential
365 Days of Accountability – Inspiration and motivation on your journey to success
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Stated Preferences or Revealed Preferences? Which Should You Honor To Create The Best CX?
Customer Experience Patterns Podcast
10/19/23 • 4 min
Stated preferences or revealed preferences? Which should you honor? It's complicated, but in this mini episode of the podcast, I offer my suggestion on how to strike the right balance.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
The Winding Path To CX & CX Insights
Customer Experience Patterns Podcast
10/17/24 • 21 min
The varied career paths that lead to becoming a CX professional. The ways those expeirences help you be better at your job. The ways that focusing on customers can help you in other jobs.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Emotions Matter More Than You Think - Even When You Think They Matter A Lot
Customer Experience Patterns Podcast
10/24/24 • 5 min
The Law Of Emotion: Emotion matters more than you think, even if you remember the law of emotion.
Yes, inspired by Hofstatder's Law
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Customer Value - Different Forms, Different Facets
Customer Experience Patterns Podcast
10/31/24 • 18 min
Onion expertise. The Ikea Effect & The mythology of the Betty Crocker cake mix research. This episode has it all.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
How 2 CX Leaders Found Their Way To Customer-Facing Roles
Customer Experience Patterns Podcast
11/14/24 • 21 min
The greatest irony is that CX teams who are responsible for customer experience don't actually deliver customer experiences themselves. Except Beth and Scott do. And in this episode, we hear their stories from the front lines!
Beth Karawan on LinkedIn - be sure to subscribe to her newsletter - Donut Friday
Scott's article in Entreprenuer magazine on his experience
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Unclosed Loops Are Circles In Hell
Customer Experience Patterns Podcast
11/21/24 • 8 min
Unclosed loops are very, very bad customer experiences. I explain why, and how to avoid leaving unclosed loops with your customers.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
4 Ideas For Getting 2025 Off To A Flying Start
Customer Experience Patterns Podcast
01/02/25 • 7 min
4 ideas for getting off 2025 to a flying start with your customer experience initiatives.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
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FAQ
How many episodes does Customer Experience Patterns Podcast have?
Customer Experience Patterns Podcast currently has 88 episodes available.
What topics does Customer Experience Patterns Podcast cover?
The podcast is about Marketing, Management, Customer Service, Podcasts, Business and Customer Experience.
What is the most popular episode on Customer Experience Patterns Podcast?
The episode title '4 Ways To Build Trust With Your Customer Experience' is the most popular.
What is the average episode length on Customer Experience Patterns Podcast?
The average episode length on Customer Experience Patterns Podcast is 15 minutes.
How often are episodes of Customer Experience Patterns Podcast released?
Episodes of Customer Experience Patterns Podcast are typically released every 7 days.
When was the first episode of Customer Experience Patterns Podcast?
The first episode of Customer Experience Patterns Podcast was released on May 10, 2023.
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