How 2 CX Leaders Found Their Way To Customer-Facing Roles
11/14/24 • 21 min
The greatest irony is that CX teams who are responsible for customer experience don't actually deliver customer experiences themselves. Except Beth and Scott do. And in this episode, we hear their stories from the front lines!
Beth Karawan on LinkedIn - be sure to subscribe to her newsletter - Donut Friday
Scott's article in Entreprenuer magazine on his experience
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
The greatest irony is that CX teams who are responsible for customer experience don't actually deliver customer experiences themselves. Except Beth and Scott do. And in this episode, we hear their stories from the front lines!
Beth Karawan on LinkedIn - be sure to subscribe to her newsletter - Donut Friday
Scott's article in Entreprenuer magazine on his experience
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Previous Episode
Service Recovery Done Right - Fast, Proactive, Decisive & Human
Service Recovery is even more magical than you think, but only if you do it right.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Next Episode
Unclosed Loops Are Circles In Hell
Unclosed loops are very, very bad customer experiences. I explain why, and how to avoid leaving unclosed loops with your customers.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
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