Customer Experience Patterns Podcast - Unclosed Loops Are Circles In Hell

Unclosed Loops Are Circles In Hell

11/21/24 • 8 min

Unclosed loops are very, very bad customer experiences. I explain why, and how to avoid leaving unclosed loops with your customers.

Connect with Sam on LinkedIn

Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Unclosed loops are very, very bad customer experiences. I explain why, and how to avoid leaving unclosed loops with your customers.

Connect with Sam on LinkedIn

Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Previous Episode

How 2 CX Leaders Found Their Way To Customer-Facing Roles

The greatest irony is that CX teams who are responsible for customer experience don't actually deliver customer experiences themselves. Except Beth and Scott do. And in this episode, we hear their stories from the front lines!

Beth Karawan on LinkedIn - be sure to subscribe to her newsletter - Donut Friday

Scott Gilbey on LinkedIn

Scott's article in Entreprenuer magazine on his experience

Connect with Sam on LinkedIn

Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Next Episode

Inspecting Your Experience From The Front Lines

If you agree that observing the real customer experience is valuable, then how do you do it? Beth and Scott are back with recommendations for how to do that

Beth Karawan on LinkedIn - be sure to subscribe to her newsletter - Donut Friday

Scott Gilbey on LinkedIn

Scott's article in Entreprenuer magazine on his experience

Connect with Sam on LinkedIn

Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.