The ActivateCX Podcast

Join our host Frank Rogers on The ActivateCXTM Podcast as he discusses contact center technology Sprinkler with guests Jay Vigeland and Vicki Tran. Tune in to learn how Sprinkler, rooted in marketing, uses Omnichannel AI to improve brand growth.

OUR GUEST...Mark Hamill is the CEO of Arcet Global, a leading Business Transformation Firm headquartered in UAE
TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology and not letting the People element fall to a distant 3rd on the priority list. Everything about your Culture, Leadership, and Customer Centricity, will impact how your story turns out!
FIND OUT...how Mark and Frank (Your Host from Arroyo360) view the changing needs of the modern organization. Why Culture, Organizational Construct, CX Representation, and a Unified Business is the only way win your spot in the competitive marketplace.
WHAT IF...your business is struggling with CX change, what technologies to buy, how to light up your culture with customer centricity. Then you need guidance and proven frameworks, combined with your inside knowledge and feel for your business.
TAKE AWAY...Expect to learn what you would from experienced business and digital transformation practitioners. Understand how communications, culture, and relationship measurement can lead to building a better customer experience, reputation, and survivable business .
Extra Stuff:
Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday
ALSO, WE WOULD LOVE YOUR SUPPORT!! * / activateCX@arroyo360
#ai #contactcentersolutions #cxstrategy #selfservice #media #culture
#arroyo360 #customerexperience #employeeexperience #podcast #arcetglobal

OUR GUEST...John C DeBaca is the Director of AI & Automation at Five9 and is a nationally recognized expert on AI in the Contact Center Space

TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to embrace this new opportunity, which is presenting confusion and difficult acquisition decisioning. Fun times, right!

FIND OUT... how John and Five9 Future Proof your business. Maybe Present Proof is a better description, because the time for action is now. They are harnessing the power of their Interactive Virtual Agent, along with large language and generative AI models to provide scalability, optionality, and functionality. Five9 Tech IP manages engagement tone and damps down unintended consequences and outcomes.

WHAT IF...you are not ready to hit “go”, take advantage of the power of the ActivateCXTM Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.

TAKE AWAY...Expect to learn what you would from an experienced AI Practitioner and Visionary as he tackles the real-world of getting and keeping customers with AI. Understand how the AI is constructed for Self Service, especially with the smart use of an IVA (Interactive Virtual Assistant) User Stories for getting started, how to rally the organization, and the most important insights you need to succeed...and much more.

Extra Stuff:

Learn more about the Five9 Contact Center Platform and their AI →

https://activateCX.arroyo360.com/Five9

Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday

To support me on Youtube (thank you): * / activateCX@arroyo360

ALSO, WE WOULD LOVE YOUR SUPPORT!! * / activateCX@arroyo360

#ai #contactcentersolutions #cxstrategy #selfservice #media #five9

#arroyo360 #customerexperience #employeeexperience #podcast

Prepare your Company CX → https://activateCX.arroyo360.com/Acti...
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Do you want to hire the best CX consulting firm for your business? Working to pare down the right choice for CX Platforms & Cloud Contact Center incorporating Self Service, AI, etc. Look no further! In this video, Basile Senesi (CRO At @ArcTechnologies , prev at @Fundboxcom ) share expert tips for finding the perfect CX firm for your specific needs.
At Arroyo360, we understand the importance of choosing the right consulting partner to solve your CX problems and drive success. Our framework-driven approach sets us apart from other firms and ensures results for our clients. Watch this video to learn more about how we can help your business excel in CX and Contact Center!

Learn More https://activatecx.arroyo360.com/activateCXtoday
Dive into the fascinating world of Contact Center AI solutions secrets! Learn how AI is reshaping customer interactions and sales processes, and why staying ahead of the curve is essential for businesses. Don't miss out on uncovering the latest trends in AI technology - hit subscribe for more updates!