
Working Smarter: Presented by Calabrio
Calabrio
All episodes
Best episodes
Seasons
Top 10 Working Smarter: Presented by Calabrio Episodes
Goodpods has curated a list of the 10 best Working Smarter: Presented by Calabrio episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Working Smarter: Presented by Calabrio for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Working Smarter: Presented by Calabrio episode by adding your comments to the episode page.

Vicki Herrell - SWPP and QATC, helping WFM and QM Professionals Grow and Network
Working Smarter: Presented by Calabrio
06/23/21 • 38 min
Vicki Herrell is the Executive Director of SWPP (Society of Workforce Planning Professionals) and QATC (Quality Assurance and Training Connection) and her goal is to help WFM and QM professionals grow and network. Join Dave as he talks to Vicki about the history of the organizations, how the events help call center pros expand their knowledge set, and have some fun at the same time!
qatc.org
swpp.org
calabrio.com

John Weippert - Cummins - Forecasting for Gigantic Engines
Working Smarter: Presented by Calabrio
05/25/21 • 24 min
Cummins uses a unique forecasting method in Calabrio ONE that deserves some attention, so Dave talks with John Weippert about how to forecast for non-traditional interactions. Cummins is able to save their customers huge amounts of money in providing a proactive service to their operations, and we are excited to hear all about it!

Kate Brouse with NTI - Helping Disabled Individuals Find Call Center Jobs
Working Smarter: Presented by Calabrio
05/04/21 • 30 min
Kate Brouse from NTI joins Dave Hoekstra to discuss the mission and history of NTI, an organization started to help disabled individuals find Call Center and remote working jobs.
For more information, visit nticentral.org or stop by calabrio.com!

Michelle Bunch - Mental Health and Contact Center Employees
Working Smarter: Presented by Calabrio
04/12/21 • 42 min
Join us for an in-depth look at how contact center agents and employees struggle with mental health, stress and emotional issues. We discuss strategies on how to prevent issues, how to deal with them when they happen, and how to promote the long term mental health of employees in a stress-inducing field.

Daneece Sheldon: Radial
Working Smarter: Presented by Calabrio
07/27/20 • 30 min
For those looking for a true understanding of how to use Analytics within their contact center to drive results this is the podcast for you! Daneece Sheldon is the Quality Supervisor for Radial and in this episode she walks us through, step-by-step, her process for utilizing her analytics toolkit to improve their customer service and add value for their clients. If you currently have an analytics solution, or are looking to add these tools to your arsenal this is a must-listen episode!

Jim Burdick
Working Smarter: Presented by Calabrio
06/15/20 • 27 min
In this episode we are joined by Jim Burdick, Workforce Manager for Priority Health. We focus our discussion on Workforce Management principles so this episode will be especially useful for those who focus on WFM. We discuss overall WFM strategy, dealing with complex routing scenarios, WFM metrics, and we discuss a day in the life of a Workforce Planner in a complex healthcare environment.

Brandon Caudle and Kenny Butler
Working Smarter: Presented by Calabrio
05/18/20 • 33 min
In this episode we sit down with Brandon Caudle and Kenny Butler to discuss agent engagement strategies in the contact center. These two gentlemen have a wealth of experience in the contact center and offer some greats insights and real-world tips on ways to engage your agents in a meaningful way in order to drive the best customer service possible.

Paul Stockford - Contact Center Disruptors
Working Smarter: Presented by Calabrio
03/09/20 • 41 min
We are excited to be kicking off season 2 of the Working Smarter podcast by sitting down with Paul Stockford, founder and Chief Analyst at Saddletree Research. Paul is one of the the leading voices in the Contact Center world and in this episode he shares some of his insights into potential disruptors to the marketplace. From the new generations entering the workforce to emerging technologies, Paul covers a LOT of ground in this episode so sit back, relax, and settle in for one of our best episodes yet!

Episode 5: Shep Hyken
Working Smarter: Presented by Calabrio
11/11/19 • 31 min
Our first in a series of episodes recorded at Calabrio's C3 2019 Conference from San Antonio. Our first guest in this series is Shep Hyken, our keynote speaker at the kickoff of the conference. Shep is the Chief Amazement Officer at Shepard Presentations, an award winning keynote speaker and New York times and Wall Street Journal best selling business author. As one of the leading experts in the field of customer service and experience, Shep works with companies who want to build loyal relationships with their customers and employees. In our conversation we talk about what world-class customer service really looks like, delivering moments of magic, and how important company culture is to being successful in the customer service world.

AI Reporting and the future with AWS
Working Smarter: Presented by Calabrio
02/07/25 • 21 min
Spend a little time with the Amazon Web Services team as we talk about the future of reporting, especially around AI. How will AI help us find data faster? Listen and find out!
Show more best episodes

Show more best episodes
FAQ
How many episodes does Working Smarter: Presented by Calabrio have?
Working Smarter: Presented by Calabrio currently has 43 episodes available.
What topics does Working Smarter: Presented by Calabrio cover?
The podcast is about Analytics, Customer Service, Podcasts, Technology, Business and Customer Experience.
What is the most popular episode on Working Smarter: Presented by Calabrio?
The episode title 'Wysdom - How AI turns bots into intelligent agents with Tariq Bethune' is the most popular.
What is the average episode length on Working Smarter: Presented by Calabrio?
The average episode length on Working Smarter: Presented by Calabrio is 32 minutes.
How often are episodes of Working Smarter: Presented by Calabrio released?
Episodes of Working Smarter: Presented by Calabrio are typically released every 34 days, 22 hours.
When was the first episode of Working Smarter: Presented by Calabrio?
The first episode of Working Smarter: Presented by Calabrio was released on Jun 11, 2019.
Show more FAQ

Show more FAQ