Michelle Bunch - Mental Health and Contact Center Employees

04/12/21 • 42 min

Join us for an in-depth look at how contact center agents and employees struggle with mental health, stress and emotional issues. We discuss strategies on how to prevent issues, how to deal with them when they happen, and how to promote the long term mental health of employees in a stress-inducing field.

Previous Episode

Daneece Sheldon: Radial

For those looking for a true understanding of how to use Analytics within their contact center to drive results this is the podcast for you! Daneece Sheldon is the Quality Supervisor for Radial and in this episode she walks us through, step-by-step, her process for utilizing her analytics toolkit to improve their customer service and add value for their clients. If you currently have an analytics solution, or are looking to add these tools to your arsenal this is a must-listen episode!

Next Episode

Kate Brouse with NTI - Helping Disabled Individuals Find Call Center Jobs

Kate Brouse from NTI joins Dave Hoekstra to discuss the mission and history of NTI, an organization started to help disabled individuals find Call Center and remote working jobs.
For more information, visit nticentral.org or stop by calabrio.com!