Kate Brouse with NTI - Helping Disabled Individuals Find Call Center Jobs

05/04/21 • 30 min

Kate Brouse from NTI joins Dave Hoekstra to discuss the mission and history of NTI, an organization started to help disabled individuals find Call Center and remote working jobs.
For more information, visit nticentral.org or stop by calabrio.com!

Previous Episode

Michelle Bunch - Mental Health and Contact Center Employees

Join us for an in-depth look at how contact center agents and employees struggle with mental health, stress and emotional issues. We discuss strategies on how to prevent issues, how to deal with them when they happen, and how to promote the long term mental health of employees in a stress-inducing field.

Next Episode

John Weippert - Cummins - Forecasting for Gigantic Engines

Cummins uses a unique forecasting method in Calabrio ONE that deserves some attention, so Dave talks with John Weippert about how to forecast for non-traditional interactions. Cummins is able to save their customers huge amounts of money in providing a proactive service to their operations, and we are excited to hear all about it!