John Weippert - Cummins - Forecasting for Gigantic Engines

05/25/21 • 24 min

Cummins uses a unique forecasting method in Calabrio ONE that deserves some attention, so Dave talks with John Weippert about how to forecast for non-traditional interactions. Cummins is able to save their customers huge amounts of money in providing a proactive service to their operations, and we are excited to hear all about it!

Previous Episode

Kate Brouse with NTI - Helping Disabled Individuals Find Call Center Jobs

Kate Brouse from NTI joins Dave Hoekstra to discuss the mission and history of NTI, an organization started to help disabled individuals find Call Center and remote working jobs.
For more information, visit nticentral.org or stop by calabrio.com!

Next Episode

Vicki Herrell - SWPP and QATC, helping WFM and QM Professionals Grow and Network

Vicki Herrell is the Executive Director of SWPP (Society of Workforce Planning Professionals) and QATC (Quality Assurance and Training Connection) and her goal is to help WFM and QM professionals grow and network. Join Dave as he talks to Vicki about the history of the organizations, how the events help call center pros expand their knowledge set, and have some fun at the same time!
qatc.org
swpp.org
calabrio.com