The ActivateCX Podcast

OUR GUEST...Jay Vigeland is the VP of Strategic Partnerships at Sprinkr and is a nationally recognized expert on AI in the Contact Center Space

TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to embrace this new opportunity, which is presenting confusion and difficult acquisition decisioning. Fun times, right!

FIND OUT...how Jay and Sprinklr Future Proof your business. Maybe Present Proof is a better description, because the time for action is now. They are harnessing the power of several large language and generative AI models to provide scalability, optionality, and functionality. Sprinklr Tech IP manages engagement tone and damps down unintended consequences and outcomes.

WHAT IF...If you are not ready to hit “go”, take advantage of the power of the ActivateCXTM Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.

TAKE AWAY...Expect to learn what you would from an experienced AI Practitioner and Visionary as he tackles the real-world of getting and keeping customers with AI. Understand how the AI is constructed for Self Service, User Stories for getting started, how to rally the organization, and the most important insights you need to succeed...and much more.

Extra Stuff:

Learn more about the Sprinklr Contact Center Platform and their AI →

https://activateCX.arroyo360.com/Sprinklr

Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday

ALSO, WE WOULD LOVE YOUR SUPPORT!! * / activateCX@arroyo360

#ai #contactcentersolutions #cxstrategy #selfservice #media #sprinklr

#arroyo360 #customerexperience #employeeexperience #podcast

Join host Frank Rogers and CX Master Jill Raff as they share valuable insights on enhancing customer experiences (CX) through better employee experiences (EX) and culture in this exciting episode of The ActivateCX Podcast!
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Join our host Frank Rogers on The ActivateCXTM Podcast as he discusses contact center technology Sprinkler with guests Jay Vigeland and Vicki Tran. Tune in to learn how Sprinkler, rooted in marketing, uses Omnichannel AI to improve brand growth.

Prepare your Company CX → https://activateCX.arroyo360.com/Acti...
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Do you want to hire the best CX consulting firm for your business? Working to pare down the right choice for CX Platforms & Cloud Contact Center incorporating Self Service, AI, etc. Look no further! In this video, Basile Senesi (CRO At @ArcTechnologies , prev at @Fundboxcom ) share expert tips for finding the perfect CX firm for your specific needs.
At Arroyo360, we understand the importance of choosing the right consulting partner to solve your CX problems and drive success. Our framework-driven approach sets us apart from other firms and ensures results for our clients. Watch this video to learn more about how we can help your business excel in CX and Contact Center!

OUR GUEST...John C DeBaca is the Director of AI & Automation at Five9 and is a nationally recognized expert on AI in the Contact Center Space

TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to embrace this new opportunity, which is presenting confusion and difficult acquisition decisioning. Fun times, right!

FIND OUT... how John and Five9 Future Proof your business. Maybe Present Proof is a better description, because the time for action is now. They are harnessing the power of their Interactive Virtual Agent, along with large language and generative AI models to provide scalability, optionality, and functionality. Five9 Tech IP manages engagement tone and damps down unintended consequences and outcomes.

WHAT IF...you are not ready to hit “go”, take advantage of the power of the ActivateCXTM Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.

TAKE AWAY...Expect to learn what you would from an experienced AI Practitioner and Visionary as he tackles the real-world of getting and keeping customers with AI. Understand how the AI is constructed for Self Service, especially with the smart use of an IVA (Interactive Virtual Assistant) User Stories for getting started, how to rally the organization, and the most important insights you need to succeed...and much more.

Extra Stuff:

Learn more about the Five9 Contact Center Platform and their AI →

https://activateCX.arroyo360.com/Five9

Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday

To support me on Youtube (thank you): * / activateCX@arroyo360

ALSO, WE WOULD LOVE YOUR SUPPORT!! * / activateCX@arroyo360

#ai #contactcentersolutions #cxstrategy #selfservice #media #five9

#arroyo360 #customerexperience #employeeexperience #podcast