"I'm In": The Official Institute of Hospitality Podcast

It’s tough for businesses out there at the moment. We can probably all agree on that, so we thought it would be interesting to learn some key things in building a stable business.

As always, Phil enlisted the help of three more brilliant humans from the IOH membership which this month included Jacob Gallant AIH, a sales manager at the Hilton Harrisburg in Pennsylvania, Mark Grant MIH, Sales Director at EP&T and Peter Russell FIH, COO & CTO at Russell Partnership Technology.

There were some fantastic points raised including:-

• Some of the headline issues faced today
• The changing rules
• Having a Change focused mindset
• The need for Transparency
• Planning
• Internal and External Relationships
• A job for life
• Training and Development
• The part that Sustainability plays
• Some of the basics to get right

Again some great reasons were given as to why our guests said I’m in to the IOH and they were:-

• Worked with the IOH on events and wanted to get more involved
• Watching people come together
• The Diversity of people & Roles
• To connect with likeminded professionals
• To share resource and knowledge

It’s worth baring in mind that we all know it can be tough out there at the moment but please don’t suffer in silence. There’s an incredible network of knowledge available within the IOH and please don’t hesitate to reach out if you need help of any kind.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

The Future of Hospitality Education

In this episode, we all grab our crystal balls and take a look into what the future of hospitality education might look like. The inspiration for today’s chat came from this cool quote from Abraham Lincoln.

“The best way to predict the future is to invent it”.

So the question at hand today was centered around how would this quote apply to hospitality education over the next 10 years.

Helping Phil get to the bottom of this was Joshua Wilson AIH, Yoo Ri Kim MIH and Ben Purton FIH.

Before they all got stuck into the headline topic, Phil once again asked his guests why they said “I’m In” to the IOH: -

• Giving back
• Events & Networking
• Mentoring
• The people you meet from many corners of the industry
• Sharing knowledge
• Bridge the gap between academia and industry
• To utilise the education bank of knowledge

And then to today’s topic. It has to be said that we had a wonderful array of guests on today’s panel with perspectives coming from different stages and areas of the industry but all united in their passion. That came across throughout the chat.

They covered areas such as: -

• Integration between academia and industry
• The lessons from the past
• Where the responsibility for improvement falls
• Tools and resources available to us now
• Some things for you to ponder for the future
• The IOH’s (And its membership) role in the future of education
• What we need to focus on

Along with lots more.

A huge thank you to our guests for giving up their time and really bringing the passion

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

I'm In Special – The Institute of Hospitality’s Official Podcast in association with the Hotel Management and Tourism Institute Switzerland (HTMi)

Podcast Sponsored by: LeonardoHotels UK & Ireland

Host: Phil Street FIH

Guests:

• Sofia Muchova
• Jane Kalenichenko
• Ali Alkubaish
• Patricia Cobasnean
• Ciprian Voinea

Artwork and Branding: Sonia Cresswell (MIH)

Music by: Leon Williams (FIH)

Hands Across the Water: Opportunities and Challenges for International Students

In this special edition of the Institute of Hospitality's official podcast, host Phil Street is joined by a dynamic group of past and present students from the Hotel and Tourism Management Institute of Switzerland (HTMi). This episode dives deep into the experiences, opportunities, and challenges faced by international hospitality students today.

From cultural integration to leveraging technology, this conversation is full of insights and practical advice for students and industry professionals alike.

In This Episode, We Discuss:

• The appeal of hospitality education at HTMi and its unique offerings
• Real-world experiences and how internships play a crucial role in a student's career development.
• Navigating cultural differences and the power of adaptability in the hospitality industry.
• Current challenges in the industry, including the rise of AI and environmental concerns.
• The importance of soft skills, networking, and being open to global opportunities.

Why Our Guests Said, “I’m In!” and chose the HTMi to start their career in hospitality

Sofia: Passionate about hospitality's blend of luxury and personal interaction, Sofia chose HTMi for its strong reputation and real-world learning approach.

Ciprian: With a 14-year career in hospitality, Ciprian sees the value in HTMI's connections and hands-on learning, which set the foundation for his successful career so far.

Jane: Drawn by the international nature of hospitality and the stunning location of HTMi, Jane appreciates the dynamic and multicultural environment of the industry.

Ali: Aiming to align his career with Saudi Arabia's vision for hospitality, Ali values the extensive internship opportunities and practical experience offered by HTMi.

Patricia: From high school jobs to professional growth, Patricia sees HTMi as a place that shapes both personal and professional development.

Outstanding Quotes from the Episode:

• "The industry needs to think differently. Co-leadership and job-sharing could be the future of hospitality leadership." – Ali
• "Be empathetic. Embrace cultural diversity and develop strong networking skills." – Ciprian
• "Master the soft skills such as empathy, communication, because this is actually a universal language for the industry." – Jane

To learn more about the HTMi, visit their website at https://htmi.ch/

Join the Conversation:

Twitter/X: @IoH_Online

Instagram: @ioh_online

LinkedIn: Instituteof Hospitality

Tune in to explore the future of hospitality through the eyes of international students poised to lead the industry forward!

We’d love your feedback!

Want to share your thoughts or put yourself forward as a future guest? Contact Phil Street at [email protected]

This podcast is sponsored by Leonardo Hotels (UK & Ireland) - https://www.leonardohotels.co.uk/

Host: Phil Street FIH

Guests: Peter Avis FIH – Business Development and Community Engagement Manager for the London Hilton Park Lane, Vice Chairman of the IOH

Amber Staynings - CEO and Founder of Bums On Seats, Co-Founder of Heidi, an emerging tech start-up

Miranda Quantrill - Hospitality Educator at Westminster Kingsway College

Artwork and Branding: Sonia Cresswell (MIH)

Music by: Leon Williams (FIH)

Welcome to this special live episode of the "I'm In" podcast, the official podcast of the Institute of Hospitality. Recorded in front of a live audience, In this engaging discussion, Phil is joined by distinguished guests Amber Staynings, Peter Avis, and Miranda Quantrill to explore the profound impact of psychology in the hospitality industry, especially concerning guest experience. Below are the key takeaways from this enlightening conversation:

Key Topics Discussed:

Exceptional Customer Service:

• Defining exceptional customer service versus average service.
• Elements that contribute to a memorable guest experience, including emotional connection and service quality.

Psychological Principles in Customer Service:

• Importance and impact of genuine interactions and emotional intelligence.
• Real-life examples demonstrating the application of psychology to recover customer relationships.

Training and Staff Development:

• The critical role of training in building social and practical skills among hospitality staff.
• Need for consistency and investment in employee development.

Internal and External Perceptions:

• The impact of employees' appearance and mindset on service delivery.
• How culture, pride, and personal care influence job performance.

Balancing Work and Well-being:

• Addressing workload, self-care, and achieving a healthy work-life balance.
• Motivational strategies to enhance employee engagement and retention.

Practical Applications of Psychology:

• The role of psychological profiling to understand and cater to diverse customer needs.
• Training strategies using scenarios and gamification to improve service standards.

Leadership and Team Dynamics:

• Guidance on fostering a supportive and positive workplace environment.
• Encouraging open communication and clear expectations.

Motivational Insights:

• Panellists share their personal motivations and highlights from their careers in hospitality.

Key Quotes:

• “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Interactive Q&A:

• Audience questions addressed around the topics of guest psychology in podcasts, and personal career highlights of the panellists.

This episode provides valuable insights into the delicate balance of delivering exceptional hospitality through understanding and leveraging psychological principles. Whether you're an industry veteran or new to the field, the discussions within this episode are sure to resonate and

inspire.

**Join the Conversation:**

Twitter: @IoH_Online

Instagram: @ioh_online

LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/

Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Host: Phil Street (FIH)

Guests:

• James McComas (FIH)
• Isabel Hargreaves (MIH)
• Harsh Sodhani (AIH)

Artwork and Branding: Sonia Cresswell (MIH)

Music by: Leon Williams (FIH)

Episode Summary:

In this deeply insightful episode of "I'm In", Phil and his expert guests — James McComas, Isabel Hargreaves, and Harsh Sodhani — explore the critical yet often overlooked topic of self-care. This episode dives into understanding and implementing self-care strategies amidst the busy and often demanding lives of hospitality professionals. Whether you're a seasoned veteran or new to the industry, this discussion offers practical advice to help maintain balance and productivity.

Main Topic: Self-Care Essentials for the Hospitality Industry

Our panel covered the following key points: -

• Self-accountability
• Self-awareness
• Destruction of the term “Work/Life Balance”
• Finding your joy
• Identifying your own patterns
• Saying No
• Responding to your own energy
• The business’ perspective
• Recommendations for implementing a self-care regime

Why They Said "I'm In":

• James McComas: Continues to support professional growth through the Institute of Hospitality (IoH), valuing opportunities for Continuing Professional Development (CPD) and networking. As someone who recognises the importance of connecting with industry colleagues and learning across sectors, James' "I'm in" is a testament to his commitment to both personal and professional development.
• Isabel Hargreaves: Committed to giving back to the hospitality industry through her work with IOH, Isabel is passionate about leveraging her extensive experience to support the next generation of professionals. Her "I'm in" underscores her desire to contribute to a charitable cause and ensure the continued growth and well-being of newcomers in the industry.
• Harsh Sodhani: As a frequent LinkedIn top voice and an advocate for mentorship and networking, Harsh's "I'm in" highlights the significance of professional learning and growth. Moving to the UK to expand his career, he places great value on the IoH network, which has provided him with invaluable mentorship and connections in a new country.

Thank you for tuning into "I'm In." Don't forget to subscribe, rate, and leave a review on your favourite podcast platform. Your feedback helps us continue to bring insightful and inspiring content to our listeners.

**Join the Conversation:**

Twitter: @IoH_Online

Instagram: @ioh_online

LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]