"I'm In": The Official Institute of Hospitality Podcast - #033 - I'm In - The Institute of Hospitality's Official Podcast - Managing Mental Health with Zero Budget

#033 - I'm In - The Institute of Hospitality's Official Podcast - Managing Mental Health with Zero Budget

06/13/24 • 45 min

"I'm In": The Official Institute of Hospitality Podcast

Back in the middle of May 2024, we welcomed in Mental health awareness week and so we thought it’d be a great idea to explore this topic on one of our monthly chats.

For this one, Phil hosted Sally Beck FIH, General Manager at the Royal Lancaster London along with her guest Leo Marques, a mental health ambassador within Sally’s team as well as Jakob Gowin MIH, General Manager at the Melia Whitehouse in London, and Jonathan Walton AIH, Regional Head of People & Culture at Dakota Hotels.

There’s some really great insight in where to get started on this important topic within your business, including: -

What mental health in the workplace means to our panel
Why it should be taken seriously
The importance of Ambassadors
Some basic principles
Where to go when you don’t have the answers internally
The impact of an open environment
Supporting leadership
The role of communication
Mentorship
Creating a culture of happiness
Some budget Friendly places to start

Again some great reasons were given as to why our guests said I’m in to the IOH and they were:-

Learning opportunities
Networking
The vast learning resources
Principle Alignment
Knowledge sharing
To be inspired by the leadership in the industry

A huge thank you to all our guests on the podcast for bringing some wonderful ideas to the table.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Back in the middle of May 2024, we welcomed in Mental health awareness week and so we thought it’d be a great idea to explore this topic on one of our monthly chats.

There’s some really great insight in where to get started on this important topic within your business, including: -

What mental health in the workplace means to our panel
Why it should be taken seriously
The importance of Ambassadors
Some basic principles
Where to go when you don’t have the answers internally
The impact of an open environment
Supporting leadership
The role of communication
Mentorship
Creating a culture of happiness
Some budget Friendly places to start

Again some great reasons were given as to why our guests said I’m in to the IOH and they were:-

Learning opportunities
Networking
The vast learning resources
Principle Alignment
Knowledge sharing
To be inspired by the leadership in the industry

A huge thank you to all our guests on the podcast for bringing some wonderful ideas to the table.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Previous Episode

#032 - I'm In - The Institute of Hospitality's Official Podcast - How Would Hospitality Run Government?

All the way back when this podcast was conceptualised by Phil and IOH Central, Phil had long wanted to look at what it might be like to run government with a hospitality mindset and so nearly 3 years on, Phil finally gets his wish to make that episode a reality.

He was once again joined by three brilliant humans from the IOH membership including Martin Traynor OBE FIH. Martin had served in government for many years before his recent retirement and was therefore able to offer us some valuable insight into the inner workings, ably assisted by Kris Hall MIH and Mae Umayam AIH.

Our panel cover so much and there were some fantastic points raised including:-

The known barriers to making positive change
The strengths that Hospitality could bring to Government
Siloed Departments v Cross Departments
Customer Journey/Citizen Journey
Connection with citizens
The can-do attitude
The Recruitment process
Evolution
A government menu
Dealing with Competition
Leadership and popularity
Stability
Dealing with change

Again some great reasons were given as to why our guests said I’m in to the IOH and they were:-

To give something back
To add value to the institute’s objectives
Networking opportunities
To experience the warm welcome received at every meeting and event
The events
To get access to influential leaders and to learn and be inspired by them
To remain in the loop on the industry

It’s worth noting that if you are tuning in to listen to us bash government, then I’m afraid you’ll be disappointed as this was more about how we can take the strengths that hospitality has and apply them to government.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]

Next Episode

Special - I'm In - The Institute of Hospitality's Official Podcast - It's AI, but not as we know it

On a sunny day in May 2024 at the IOHs very own Golf Day, Phil took his show on the road to the Belfry to reopen an unsolved mystery around the world of AI and its impact on hospitality. This chat served as a follow on from an Above and Beyond event earlier in the year where our audience asked a lot of questions, most of which we couldn’t get through owing to time constraints. We attempt to answer all of these and more in this discussion.

At the event, Phil caught up with H&C News Founder Denis Sheehan FIH, Dr Roya Rahimi from the University of Wolverhampton (And someone who is making AI a subject specialism) and Katariina Reissaar MIH from the RAF club in London.

Our panel really opened up a lot of food for thought around the subject of AI and covered:-

The emergency vs opportunity of AI
The Geopolitical impact
The rate of advancement
How AI is being embraced
Prompt Engineering
Balancing personal touch with technological innovation
The evolution of jobs
Why Universities and colleges will still play a big role in future education in a fast-changing landscape
The pressing need to engage with AI
The rate of change and why you need to take it seriously
How to get started

As ever, our guests also took the time to explain their reasons for saying I’m in to the IOH and they included:-

To get behind the industry in its pursuit for professionalism
The networking and introductions
Mentoring
Self Development
Knowledge Sharing

There’s a phenomenal amount of learning to be taken away from this discussion and if you are someone who knows that AI is out there but doesn’t know where to get started, or even if you should get started, then we urge you to listen to this chat around possibly the most important subject of our time.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]