The Guest Cast
Touch Stay
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Top 10 The Guest Cast Episodes
Goodpods has curated a list of the 10 best The Guest Cast episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to The Guest Cast for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite The Guest Cast episode by adding your comments to the episode page.
02/16/22 • 22 min
In this episode, our very own Touch Stay CTO Drew Pearson talks about two of his life changing trips to Italy - one where he to proposed to his wife, and another when he returned with his family some years later.
He talks openly and lovingly about how his love of Travel writer, Rick Steves, influenced the way he travels. He explains how he chooses not to follow the tourist routes "just because" and instead, following his own interests, resulting in far more fulfilling, and memorable experiences
In this episode, Tyann, Andy and Drew talk about how hosts can help their guests achieve this kind of experience. Tyann even challenges hosts to create a list of ways that guests can avoid the tourist traps and feel more Spanish, Italian - or, in Tyann's case, Missourian ;).
Tortilla & Tonsillitis in Galicia with Hannah Gardiner
The Guest Cast
07/29/21 • 29 min
Heading to Galicia in Northern Spain, Hannah's trip is interrupted when she falls sick, leading to someone very unexpected doing everything they can to help her.
In Season 1’s bonus episode, Touch Stay’s Content Editor Hannah Gardiner tells the story of her first ever solo travel experience.
Hannah heads to the north of Spain to enjoy the cities of A Coruña and Santiago de Compostela. After a few days of soul searching, eating “pulpo” and feeling free, she falls seriously sick with tonsillitis (and naturally thinks she’s dying!).
Alone, scared and bed-bound, Hannah explains how her accommodation host went above and beyond to help her, transforming what could have been a nightmare travel experience into an extraordinarily special one. She also explains how the experience gave her the confidence to continue travelling alone all over the world.
In this episode, Andy and Tyann discuss the importance of being able to anticipate your guests’ needs. They touch on the logistics of having procedures and teams in place to respond to even the most unforeseeable circumstances, without having to assume all responsibility when your guests get into trouble.
Offensive Signage in North Carolina with Wes Melton
The Guest Cast
06/16/21 • 25 min
Faced with a $150 fine for using Netflix, Wes and his family didn't feel welcome in their North Carolina vacation home. In fact, the strong fine for using the well known streaming service during their stay set the guest experience tone as stinky as a wet fish.
Founder of Nokori tech platform, Wes Melton had brought his family to the beach for a "workcation" during the pandemic. The multitude of signs around the property warning the family of what not to do made Wes feel like he was constantly under scrutiny and not able to relax.
In this fourth episode of The Guest Cast, hosts Andy and Tyann discuss proactive and welcoming messaging, human versus digital interactions, and setting expectations through positive guest communications.
WHAT TO DO NEXT
- Subscribe to the podcast
- Leave us a rating and a review
- Share on your social media
- Send to a friend
Learn more about brilliant communications with your guests at touchstay.com.
Would you like to be a guest on The Guest Cast? Send your story to [email protected].
05/05/21 • 27 min
We discuss how a dimly-lit cave and shopping at Louis Vuitton dramatically altered Alissa’s experience as a guest – and how she now applies the VIP feeling to her own business.
Alissa Cincotta is the editor of Behind the Shutter and the wife of world-renowned photographer Sal Cincotta.
Her captivating story takes us to the depths of a small winery in Italy and then on to Napa Valley during the California wildfires.
In our first episode, Alissa leaves Touch Stay hosts, Andy and Tyann, enthralled by a bottle of limoncello, and shares a simple technique that a luxury resort used to make her and Sal feel like VIPs on their honeymoon.
WHAT TO DO NEXT
- Subscribe to the podcast
- Leave us a rating and a review
- Share on your social media
- Send to a friend
Learn more about creating your own VIP experience with your guests at touchstay.com.
Would you like to be a guest on The Guest Cast? Send your story to [email protected].
08/25/22 • 4 min
Debbie begins her A-ha moment with an “Ahhhh!” moment, when clear communications from her accommodation would have come in really handy.
In her own communications with her guests, Debbie strives for consistency and humanity. She recounts how regular messages, from the moment guests book, have helped her to build strong, trusting relationships with visitors.
If you can remind guests that there’s an actual person at the end of every communication, you’ll welcome visitors who want to look after your property.
09/21/22 • 14 min
This week on the Guest Cast, you’re in for a treat! We’re bringing you another batch of Aha Moments - this time, from a selection of carefully selected industry voices, collected at last week's Vacation Rental World Summit in Porto.
You'll hear from the likes of:
- Antonio Bortolotti - The brain behind the VRWS event
- Richard Vaughton from Rentivo
- Madison Rifkin from Mount
- Manuel Lozano, Expo Renta Vacacional
- Greg Chuchra, from Tedee Smart Locks
- David Jocoby from Hostfully
- Dana Lubner from Rent Responsibly
- Roberto Bricio from Guesty
- Raul Oliveira from Alep
07/22/22 • 4 min
It's time for yet another A-ha moment from an industry expert in the Vacation Rental sector.
And this week, we're delighted to have Bookster's Marketing Director, Kelly Odor sharing her fountain of knowledge.
Kelly's snappy, yet invaluable insights about data and how you can use it to better guest experience and improve your vacation rental business overall - is a must listen. We hope you enjoy!
Trust Signals, Brand Purpose & Feedback that makes you improve with Catherine Warrilow
The Guest Cast
07/06/22 • 40 min
In this episode, Andy and Tyann talk to the MD at Days out - Catherine Warrilow. In a conversation full of takeaways from Catherines travel story as well as her work in marketing - this is an episode packed full of lessons for hospitality professionals of all kinds.
As well as recounting her holiday booking nightmare, Catherine also talks about how her experience in marketing has led her to approach things differently in order to get on her audience’s radar, and gives some invaluable tips for you to do the same.
From improving your trust signals, to asking the right questions, all the way to how you organise your content - there’s a lot to unpack in this episode.
Tyann also challenges you to get in touch with that one thing you’re doing differently to make your guests experience easier, better, or more positive. Join the conversation on Twitter and Linkedin.
06/24/22 • 12 min
In this short, yet captivating story, Mark talks about a delicate situation he and his family found themselves in while hosting – and how they really went above and beyond to help look after some vulnerable guests. In his words, it’s a story that “sums up hospitality to a T”.
If you haven’t heard about Boostly before, check them out here. For more direct booking wisdom, you can also follow Mark on Linkedin, Twitter & YouTube.
04/14/22 • 26 min
In this episode of the Guest Cast, Andy and Tyann talk to travel journalist and content creator, Jill Starley-Grainger.
In this "illuminating" episode (expect more puns like this...!), Jill talks about her wealth of travel experiences - and how there's a pet peeve she runs into time and time again... bad lighting.
Join Andy, Tyann and Jill as they share several different "bad lighting" experiences, and discuss how something so seemingly small can have such a profound effect on guest experience.
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FAQ
How many episodes does The Guest Cast have?
The Guest Cast currently has 32 episodes available.
What topics does The Guest Cast cover?
The podcast is about Places & Travel, Society & Culture, Hospitality, Hotel, Podcasts, Relationships, Travel and Airbnb.
What is the most popular episode on The Guest Cast?
The episode title '“Why communication and relationship building needs to be a priority” - Debbie Burney' is the most popular.
What is the average episode length on The Guest Cast?
The average episode length on The Guest Cast is 21 minutes.
How often are episodes of The Guest Cast released?
Episodes of The Guest Cast are typically released every 14 days, 4 hours.
When was the first episode of The Guest Cast?
The first episode of The Guest Cast was released on Apr 14, 2021.
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