The Guest Cast
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Top 10 The Guest Cast Episodes
Goodpods has curated a list of the 10 best The Guest Cast episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to The Guest Cast for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite The Guest Cast episode by adding your comments to the episode page.
08/25/22 • 4 min
Debbie begins her A-ha moment with an “Ahhhh!” moment, when clear communications from her accommodation would have come in really handy.
In her own communications with her guests, Debbie strives for consistency and humanity. She recounts how regular messages, from the moment guests book, have helped her to build strong, trusting relationships with visitors.
If you can remind guests that there’s an actual person at the end of every communication, you’ll welcome visitors who want to look after your property.
08/13/22 • 6 min
This week, we’re delighted to share a rather special A-ha moment, direct from our CEO, Andy.
Andy starts his A-ha moment by asking: When was the last time you surprised your guests?
He discusses the how, while hosts are often brilliant at hospitality, the day to day operations can get in the way in the “surprise and delight” moments that guests love.
Sharing his own experiences of being on the receiving end of this, he encourages you to put yourself in the position of a guest – and find those things that you know will make a big different to them.
Find out more about Andy by connecting with him on LinkedIn.
07/22/22 • 4 min
It's time for yet another A-ha moment from an industry expert in the Vacation Rental sector.
And this week, we're delighted to have Bookster's Marketing Director, Kelly Odor sharing her fountain of knowledge.
Kelly's snappy, yet invaluable insights about data and how you can use it to better guest experience and improve your vacation rental business overall - is a must listen. We hope you enjoy!
Trust Signals, Brand Purpose & Feedback that makes you improve with Catherine Warrilow
The Guest Cast
07/06/22 • 40 min
In this episode, Andy and Tyann talk to the MD at Days out - Catherine Warrilow. In a conversation full of takeaways from Catherines travel story as well as her work in marketing - this is an episode packed full of lessons for hospitality professionals of all kinds.
As well as recounting her holiday booking nightmare, Catherine also talks about how her experience in marketing has led her to approach things differently in order to get on her audience’s radar, and gives some invaluable tips for you to do the same.
From improving your trust signals, to asking the right questions, all the way to how you organise your content - there’s a lot to unpack in this episode.
Tyann also challenges you to get in touch with that one thing you’re doing differently to make your guests experience easier, better, or more positive. Join the conversation on Twitter and Linkedin.
06/24/22 • 12 min
In this short, yet captivating story, Mark talks about a delicate situation he and his family found themselves in while hosting – and how they really went above and beyond to help look after some vulnerable guests. In his words, it’s a story that “sums up hospitality to a T”.
If you haven’t heard about Boostly before, check them out here. For more direct booking wisdom, you can also follow Mark on Linkedin, Twitter & YouTube.
06/08/22 • 36 min
In this weeks episode, we talk to Cassie Yeldham, a Brit who has made a (part time!) home in Cuba.
While travelling to and from Cuba over the last few years, Cassie met her Cuban Cowboy husband. Now both located in the UK, Cassie and her Cowboy (also known as Ronnie offer various experience packages for tourists who want to really feel the magic of Cuba.
Listen as Cassie talks about its unique tourism landscape, touching on what both guests and hosts can learn from the successes and failures of Cuba, the new kid on the block when it comes to hosting.
01/20/22 • 33 min
Touching on how he feels that the hotel guest experience is dwindling, Will, Andy, and Tyann discuss what short-term rental operators can do to help keep the guest experience alive - not just during the more challenging times of covid, but on an ongoing basis.
Listen in as they discuss everything from the importance of branding and how well your photos represent your accommodation, to the importance of health and safety - and how the latter of that list often receives less focus than it should.
You can find out more about Will by following him on LinkedIn, heading to his directing booking website and you can even listen to his podcast The Slick Talk.
The Guest Cast - 2021 Best Bits
The Guest Cast
12/28/21 • 24 min
This week, we’re taking a look back on some of our favourite guest stories from 2021 - with snippets from guests such as:
- Co-founder of SparkToro and Moz, Rand Fishin
- HR influencer Gethin Nadin
- Editor of Behind the Shutter, Alissa Cincotta
- Speaker and Solutions Advocate for the travel industry, Johana Haugen
- and the adventurous travel bloggers, Dave and Deb from Planet D.
You can listen to all our podcast episodes at touchstay.com/podcast
12/08/21 • 34 min
In this episode of the Guest Cast, VR guru Jasper Ribber discusses his stand-out experiences as a guest, which always find a balance of professional efficiency and quirky warmth.
A detailed check-in process in Singapore took the stress out of Jasper's trip before he'd even arrived in the country. Other trips, to Central and South America, stood out because of the enthusiasm of the local hospitality culture - Jasper's hosts really wanted him to have a wonderful experience.
Join Jasper, Andy, and Tyann as they discuss the joys and the challenges of catering to modern vacation rental guests. They touch on how hosts can be both unique and professional at the same time - while highlighting the necessity of defining, and meeting the needs of, your "guest avatar".
09/21/22 • 14 min
This week on the Guest Cast, you’re in for a treat! We’re bringing you another batch of Aha Moments - this time, from a selection of carefully selected industry voices, collected at last week's Vacation Rental World Summit in Porto.
You'll hear from the likes of:
- Antonio Bortolotti - The brain behind the VRWS event
- Richard Vaughton from Rentivo
- Madison Rifkin from Mount
- Manuel Lozano, Expo Renta Vacacional
- Greg Chuchra, from Tedee Smart Locks
- David Jocoby from Hostfully
- Dana Lubner from Rent Responsibly
- Roberto Bricio from Guesty
- Raul Oliveira from Alep
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FAQ
How many episodes does The Guest Cast have?
The Guest Cast currently has 32 episodes available.
What topics does The Guest Cast cover?
The podcast is about Places & Travel, Society & Culture, Hospitality, Hotel, Podcasts, Relationships, Travel and Airbnb.
What is the most popular episode on The Guest Cast?
The episode title '“Why communication and relationship building needs to be a priority” - Debbie Burney' is the most popular.
What is the average episode length on The Guest Cast?
The average episode length on The Guest Cast is 21 minutes.
How often are episodes of The Guest Cast released?
Episodes of The Guest Cast are typically released every 14 days, 4 hours.
When was the first episode of The Guest Cast?
The first episode of The Guest Cast was released on Apr 14, 2021.
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