Trust Signals, Brand Purpose & Feedback that makes you improve with Catherine Warrilow

07/06/22 • 40 min

In this episode, Andy and Tyann talk to the MD at Days out - Catherine Warrilow. In a conversation full of takeaways from Catherines travel story as well as her work in marketing - this is an episode packed full of lessons for hospitality professionals of all kinds.

As well as recounting her holiday booking nightmare, Catherine also talks about how her experience in marketing has led her to approach things differently in order to get on her audience’s radar, and gives some invaluable tips for you to do the same.

From improving your trust signals, to asking the right questions, all the way to how you organise your content - there’s a lot to unpack in this episode.

Tyann also challenges you to get in touch with that one thing you’re doing differently to make your guests experience easier, better, or more positive. Join the conversation on Twitter and Linkedin.

From improving your trust signals, to asking the right questions, all the way to how you organise your content - there’s a lot to unpack in this episode.

Previous Episode

“Go Above and Beyond & Good Things Come Back” – An Aha Moment from Mark Simpson

In this short, yet captivating story, Mark talks about a delicate situation he and his family found themselves in while hosting – and how they really went above and beyond to help look after some vulnerable guests. In his words, it’s a story that “sums up hospitality to a T”.

If you haven’t heard about Boostly before, check them out here. For more direct booking wisdom, you can also follow Mark on Linkedin, Twitter & YouTube.

Next Episode

"Take Time to Sit With Your Data - And Then Take Action" - Kelly Odor

It's time for yet another A-ha moment from an industry expert in the Vacation Rental sector.

And this week, we're delighted to have Bookster's Marketing Director, Kelly Odor sharing her fountain of knowledge.

Kelly's snappy, yet invaluable insights about data and how you can use it to better guest experience and improve your vacation rental business overall - is a must listen. We hope you enjoy!