"Take Time to Sit With Your Data - And Then Take Action" - Kelly Odor

07/22/22 • 4 min

It's time for yet another A-ha moment from an industry expert in the Vacation Rental sector.

And this week, we're delighted to have Bookster's Marketing Director, Kelly Odor sharing her fountain of knowledge.

Kelly's snappy, yet invaluable insights about data and how you can use it to better guest experience and improve your vacation rental business overall - is a must listen. We hope you enjoy!

It's time for yet another A-ha moment from an industry expert in the Vacation Rental sector.

And this week, we're delighted to have Bookster's Marketing Director, Kelly Odor sharing her fountain of knowledge.

Kelly's snappy, yet invaluable insights about data and how you can use it to better guest experience and improve your vacation rental business overall - is a must listen. We hope you enjoy!

Previous Episode

Trust Signals, Brand Purpose & Feedback that makes you improve with Catherine Warrilow

In this episode, Andy and Tyann talk to the MD at Days out - Catherine Warrilow. In a conversation full of takeaways from Catherines travel story as well as her work in marketing - this is an episode packed full of lessons for hospitality professionals of all kinds.

As well as recounting her holiday booking nightmare, Catherine also talks about how her experience in marketing has led her to approach things differently in order to get on her audience’s radar, and gives some invaluable tips for you to do the same.

From improving your trust signals, to asking the right questions, all the way to how you organise your content - there’s a lot to unpack in this episode.

Tyann also challenges you to get in touch with that one thing you’re doing differently to make your guests experience easier, better, or more positive. Join the conversation on Twitter and Linkedin.

Next Episode

“When Was The Last Time You Surprised Your Guests?” - Andy McNulty

This week, we’re delighted to share a rather special A-ha moment, direct from our CEO, Andy.

Andy starts his A-ha moment by asking: When was the last time you surprised your guests?

He discusses the how, while hosts are often brilliant at hospitality, the day to day operations can get in the way in the “surprise and delight” moments that guests love.

Sharing his own experiences of being on the receiving end of this, he encourages you to put yourself in the position of a guest – and find those things that you know will make a big different to them.

Find out more about Andy by connecting with him on LinkedIn.