“Go Above and Beyond & Good Things Come Back” – An Aha Moment from Mark Simpson

06/24/22 • 12 min

In this short, yet captivating story, Mark talks about a delicate situation he and his family found themselves in while hosting – and how they really went above and beyond to help look after some vulnerable guests. In his words, it’s a story that “sums up hospitality to a T”.

If you haven’t heard about Boostly before, check them out here. For more direct booking wisdom, you can also follow Mark on Linkedin, Twitter & YouTube.

If you haven’t heard about Boostly before, check them out here. For more direct booking wisdom, you can also follow Mark on Linkedin, Twitter & YouTube.

Previous Episode

Cuban Cowboys, Casas Particulares & Living like a Local with Cassie Yeldham

In this weeks episode, we talk to Cassie Yeldham, a Brit who has made a (part time!) home in Cuba.

While travelling to and from Cuba over the last few years, Cassie met her Cuban Cowboy husband. Now both located in the UK, Cassie and her Cowboy (also known as Ronnie offer various experience packages for tourists who want to really feel the magic of Cuba.

Listen as Cassie talks about its unique tourism landscape, touching on what both guests and hosts can learn from the successes and failures of Cuba, the new kid on the block when it comes to hosting.

Next Episode

Trust Signals, Brand Purpose & Feedback that makes you improve with Catherine Warrilow

In this episode, Andy and Tyann talk to the MD at Days out - Catherine Warrilow. In a conversation full of takeaways from Catherines travel story as well as her work in marketing - this is an episode packed full of lessons for hospitality professionals of all kinds.

As well as recounting her holiday booking nightmare, Catherine also talks about how her experience in marketing has led her to approach things differently in order to get on her audience’s radar, and gives some invaluable tips for you to do the same.

From improving your trust signals, to asking the right questions, all the way to how you organise your content - there’s a lot to unpack in this episode.

Tyann also challenges you to get in touch with that one thing you’re doing differently to make your guests experience easier, better, or more positive. Join the conversation on Twitter and Linkedin.