How to Avoid Delivering Bland Guest Experiences with Wil Slickers

01/20/22 • 33 min

In this episode of the Guest Case, hospitality expert and influencer Will Slicker talks to Tyann and Andy about his extensive experiences staying in hotels and short-term rentals.

Touching on how he feels that the hotel guest experience is dwindling, Will, Andy, and Tyann discuss what short-term rental operators can do to help keep the guest experience alive - not just during the more challenging times of covid, but on an ongoing basis.

Listen in as they discuss everything from the importance of branding and how well your photos represent your accommodation, to the importance of health and safety - and how the latter of that list often receives less focus than it should.

You can find out more about Will by following him on LinkedIn, heading to his directing booking website and you can even listen to his podcast The Slick Talk.

In this episode of the Guest Case, hospitality expert and influencer Will Slicker talks to Tyann and Andy about his extensive experiences staying in hotels and short-term rentals.

You can find out more about Will by following him on LinkedIn, heading to his directing booking website and you can even listen to his podcast The Slick Talk.

Previous Episode

The Guest Cast - 2021 Best Bits

This week, we’re taking a look back on some of our favourite guest stories from 2021 - with snippets from guests such as:

Co-founder of SparkToro and Moz, Rand Fishin
HR influencer Gethin Nadin
Editor of Behind the Shutter, Alissa Cincotta
Speaker and Solutions Advocate for the travel industry, Johana Haugen
and the adventurous travel bloggers, Dave and Deb from Planet D.

You can listen to all our podcast episodes at touchstay.com/podcast

Next Episode

"To Assume is to..." - An Aha Moment from Kate Stinchcombe-Gillies, CMO @ Touch Stay

This week, we're bringing you a super short snippet - an "aha" moment from the Touch Stay team about something they've learnt about guest experience.

This week we're hearing from Touch Stay's CMO, Kate Stinchcombe-Gillies.

Last year, Kate played vacation rental host for the first time, and learnt the hard way about why assuming her guests had understood how equipped her home was, wasn't good for her - or them!

And we'll be back next week with another guest story!