68: Got Good Customer Service? Then You've Got Staying Power

12/20/21 • 53 min

Husband and wife team Jalil and Starr Roberts share with us how Kuumba Coffee @kuumbacoffee created a customer service-centric brand that not only garners rave reviews but pushed through the pandemic with a satisfied staff and customer base. They share with us why brands must have planned methods for resolution and solutions delivery and how businesses can create staying power by curating experiences anchored in consideration and clarity.

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Ep. 67 Cuffing without KISSING? Poor physical communication and connection is a dealbreaker!

Did someone say it's Cuffing Season?! Whether you are newly infatuated or 20-year-veteran in marital blass, we all use our lips to talk, it's true. BUT we also communicate through body langauage and KISSING is a key skillset when it comes to intimacy lingo. Let's look into why kissing -- or lack of it -- can lead to resentment and dysfunction in adult romantic relationships. Plese be aware this episode contains language and scenarios unsuitable for minors.

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Ep. 69: Think Twice Before Video-Calling Folks on Instagram & Facebook

Yes, social media gives us digital access to people via video-calling technology. However, is it appropriate for you to cold video call a person via Instagram or Facebook, especially if they haven't given you the green light? On this episode I share why you should be cautious about soliciting face-to-face time via these platforms. On another note, we also talk briefly about the term, "Break yo'self" because does anyone know what it really means?