Satisfied & Content

Husband and wife team Jalil and Starr Roberts share with us how Kuumba Coffee @kuumbacoffee created a customer service-centric brand that not only garners rave reviews but pushed through the pandemic with a satisfied staff and customer base. They share with us why brands must have planned methods for resolution and solutions delivery and how businesses can create staying power by curating experiences anchored in consideration and clarity.

Did someone say it's Cuffing Season?! Whether you are newly infatuated or 20-year-veteran in marital blass, we all use our lips to talk, it's true. BUT we also communicate through body langauage and KISSING is a key skillset when it comes to intimacy lingo. Let's look into why kissing -- or lack of it -- can lead to resentment and dysfunction in adult romantic relationships. Plese be aware this episode contains language and scenarios unsuitable for minors.

When you've made a mistake or miscalculation, the best way to rectify is to directly acknowledge it . In this episode I revisit the Teddy Riley versus Babyface battle that ensued on Saturday, April 18. I share why Teddy Riley lost an opportunity to gracefully appease his fans via the language of accountability and I give you five ways to refine your own strengths in this area.

My guest, cookout extraordinaire Kim Kallai discusses the all-American cookout for hosts and guests! From whether you should talk to the person on the grill too much, to how to handle folks who drunk, tips on engaging younger guests, and even flirting with a person who catches your eye while you're eating your potato salad. Kim also explains why she thinks the words cookout and barbecue are not synonymous and why mangoes are too bourgeois for a cookout (the latter of which I completely disagree!).

Sending endless rage-filled texts usually never turns out well for the person who sends it (has that been you?) or the person who receives the message (have you experienced this?). In this episode, we'll take a look at what the research shows about why endless text bubbles of rage fall flat and what you really should do instead of letting your text-happy thumbs lead you down a road of wrath.