Matt Talks Hospitality
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Welcome to Matt Talks Hospitality, a hospitality podcast where every episode is tailored for hoteliers.
Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more.
As the CEO of the hospitality software company Mews, he's excited to be making a mark on an industry which is as old as mankind. Its an industry that desperately needs a new generation of thinkers to drive innovation. He believes technology should not alienate personal relationships, it should rather help facilitate better and more personal service.
More episodes and video content available here: https://hubs.ly/Q0350wrf0
Learn more about Matt Welle: https://www.linkedin.com/in/matthijswelle/
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Top 10 Matt Talks Hospitality Episodes
Goodpods has curated a list of the 10 best Matt Talks Hospitality episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Matt Talks Hospitality for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Matt Talks Hospitality episode by adding your comments to the episode page.
Episode 3 - PURPOSE | The Word in Hospitality
Matt Talks Hospitality
09/08/20 • 36 min
The Word in Hospitality podcast is PURPOSE. Purpose is only purpose if it stays with you through challenges. Hear how brands have managed their purpose and messaging through a very challenging year, and the importance of standing for something you and your customers can believe in.
Chris Penn, The Birch Community and Steel Hotels (ex Ace Hotels)
Richard Valtr, Mews Systems
Episode 2 - CONNECT | The Word in Hospitality
Matt Talks Hospitality
07/14/20 • 39 min
The theme for our second episode is CONNECT. How can brands connect with their audience, particularly during these unusual times, to form meaningful, lasting engagement? And what are the silver linings to be found now we’re forced to disconnect in many instances?
- CARA FEDERICI, THE MADISON MELLE AGENCY
- ROBECTA MA, AIRBNB
- LEAH ANATHAN, MEWS
Episode 1 - ADAPT | The Word in Hospitality
Matt Talks Hospitality
06/16/20 • 41 min
This week our word is ADAPT. What kind of hospitality industry do we think we’ll have evolved into after this?
We have three brilliant speakers joining us for our first episode to share their views: Calvin Anderson, CCO of Domio, Charlie MacGregor, Founder and CEO of The Student Hotel and the Reza Merchant, CEO of Lifehouse.
Matt Talks - Door locks in hospitality with our in house door lock guru - Adam Britton
Matt Talks Hospitality
02/13/25 • 37 min
In this episode, we’re unlocking one of the biggest challenges in hotel operations—literally! Our in-house door lock guru is here to crack open the world of hotel locks, where outdated hardware can stick around for decades, limiting opportunities for innovation. We’ll delve into the challenges and explore ways to modernize your tech and hardware stack to create a smoother, smarter guest experience.
If you prefer video - https://hubs.ly/Q0350wrf0
Matt Talks - Direct bookings and hotel website strategies
Matt Talks Hospitality
02/04/25 • 32 min
Direct bookings and hotels
Your website isn’t just a place for guests to learn about your property—it’s also a direct booking powerhouse. But how do you build a site that truly works? And more importantly, how do you do it well? Matt shares his top tips—along with a few hard-earned lessons from his own experience.
Matt Talks - Boosting guest loyalty in hotels
Matt Talks Hospitality
02/13/25 • 35 min
Guest loyalty isn’t just about stacking up points and perks—it’s about crafting unforgettable moments that keep guests coming back for more (and telling their friends!). It’s one of Matt’s favorite topics, and he’s sharing some top tips and key takeaways that any property—yes, including independent hotels—can use to turn happy guests into lifelong fans. 🚀💙
Catch the video version here - https://hubs.ly/Q0350wrf0
Matt Talks - Hiring, retaining and motivating staff with Mews CPO, Naomi Trickey
Matt Talks Hospitality
03/20/25 • 48 min
Matt sits down with Mews Chief People Officer, Naomi Trickey, for a deep dive into employer branding, staffing, and growth. They discuss the power of engaging work, dynamic career paths, and upskilling, all while highlighting the importance of hiring the right people for your business. Learn how Naomi builds high-performing teams, uses creative strategies to attract top talent, and ensures every new hire starts with a lasting, positive impression.
More here: https://hubs.ly/Q0350wrf0
Matt talks - Mews Product Roadmap 2025 with Josef [Pepa] Starýchfojtů
Matt Talks Hospitality
04/11/25 • 59 min
In this episode, Matt Welle is joined by Mews CTPO Pepa [Josef] Starýchfojtů to chat about the upcoming plans for Mews product line-up in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality technology and the hospitality industry.
Mews is a cloud-native PMS trusted by more than 12,500 properties around the world. Helping hoteliers automate manual tasks, personalize guest experiences with AI, and increase a property's revenue - all from one intuitive platform.
Learn more about our product here: https://hubs.ly/Q03dR3gQ0
Discussion points
00:00 - Introduction
04:29 - Identifying pain points in hospitality
07:06 - Personal experiences in hospitality
10:53 - Innovations and future developments in hospitality
16:04 - Holistic approach to revenue management
18:14 - Understanding guest experience metrics
27:34 - Standardizing metrics across the hotel industry
29:37 - Integrating data for better revenue management
31:31 - The future of Atomize and Mews
33:44 - Challenges in revenue management processes
35:08 - Expanding beyond traditional revenue management
37:27 - Optimizing guest segmentation and offers
39:07 - Dynamic pricing opportunities in hospitality
44:28 - Acquisition of Quotelo and future plans for events in hospitality
51:05 - The rise of extended stay in hospitality
52:29 - Innovative uses of lobby spaces for revenue generation
54:51 - Improving accounting processes for hotels
Matt Talks - Kiosks impact on hospitality
Matt Talks Hospitality
02/06/25 • 32 min
A kiosk can offer a simple low-cost solution to eliminate check-in queues, improve efficiency – even with reduced staff, and unlock extra revenue for a hotel. Hear from Matt who offers some advice on the secrets to kiosk success.
To watch the video version - https://www.mews.com/en/resources/matt-talks#ep3
Episode 4- GROW | The word in hospitality
Matt Talks Hospitality
11/12/20 • 36 min
In this edition our word is GROW. What initiatives are you working on today to help you grow, both as a person and as an organisation? Our guests join us to discuss how they’ve been answering these questions throughout this tough year.
- Sofia Tappa, General Manager- EMEA, Revinate
- Mark Struik, Commercial Director at Postillion Hotels.
- Ilse Kous, Project Director, Mews
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FAQ
How many episodes does Matt Talks Hospitality have?
Matt Talks Hospitality currently has 24 episodes available.
What topics does Matt Talks Hospitality cover?
The podcast is about Marketing, Management, Hospitality, Data, Podcasts, Automation and Business.
What is the most popular episode on Matt Talks Hospitality?
The episode title 'Episode 3 - PURPOSE | The Word in Hospitality' is the most popular.
What is the average episode length on Matt Talks Hospitality?
The average episode length on Matt Talks Hospitality is 35 minutes.
How often are episodes of Matt Talks Hospitality released?
Episodes of Matt Talks Hospitality are typically released every 7 days, 3 hours.
When was the first episode of Matt Talks Hospitality?
The first episode of Matt Talks Hospitality was released on Jun 16, 2020.
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