Matt Talks - Boosting guest loyalty in hotels

02/13/25 • 35 min

Guest loyalty isn’t just about stacking up points and perks—it’s about crafting unforgettable moments that keep guests coming back for more (and telling their friends!). It’s one of Matt’s favorite topics, and he’s sharing some top tips and key takeaways that any property—yes, including independent hotels—can use to turn happy guests into lifelong fans. 🚀💙

Catch the video version here - https://hubs.ly/Q0350wrf0

Catch the video version here - https://hubs.ly/Q0350wrf0

Previous Episode

Matt Talks - Data driven insights for hospitality operations

Matt’s passion for data is a constant at Mews, and today, we’re excited to share it with a broader audience. Data is a powerful tool—not only for advancing our business but for driving yours forward as well. Matt explores how hotels can leverage data, from existing insights to innovative ideas for the future. He also highlights key examples and tech partners that can empower hoteliers to make smarter decisions, streamline operations, and boost revenue.

More insights here: https://hubs.ly/Q0350wrf0

#propertymanagementsystem #automaton #hospitalitytech #hotels #hospitalitytechnology #hospitality #hospitalitypodcast

Next Episode

Matt Talks - The art of upselling in hospitality

Upselling is a game-changer for boosting hotel revenue—but let’s be honest, it can feel awkward for both staff and guests. This week, Matt reveals how to turn upselling into a seamless, high-converting opportunity. From the best moments to upsell to leveraging technology for higher success rates, making it feel natural (even personalized!), and empowering teams with the right training—he’s covering it all. Don't leave money on the table—tune in and start maximizing every guest interaction!

Video version - https://hubs.ly/Q0350wrf0