Episode 4- GROW | The word in hospitality

11/12/20 • 36 min

In this edition our word is GROW. What initiatives are you working on today to help you grow, both as a person and as an organisation? Our guests join us to discuss how they’ve been answering these questions throughout this tough year.

Sofia Tappa, General Manager- EMEA, Revinate
Mark Struik, Commercial Director at Postillion Hotels.
Ilse Kous, Project Director, Mews

Sofia Tappa, General Manager- EMEA, Revinate
Mark Struik, Commercial Director at Postillion Hotels.
Ilse Kous, Project Director, Mews

Previous Episode

Episode 3 - PURPOSE | The Word in Hospitality

The Word in Hospitality podcast is PURPOSE. Purpose is only purpose if it stays with you through challenges. Hear how brands have managed their purpose and messaging through a very challenging year, and the importance of standing for something you and your customers can believe in.

Chris Penn, The Birch Community and Steel Hotels (ex Ace Hotels)

Richard Valtr, Mews Systems

Next Episode

Matt Talks - Digital guest journey for hotels

In this episode of Matt Talks, we explore the evolution of the digital guest journey and how it has reshaped the hospitality industry. Matt takes us back to where it all started for Mews, sharing insights into the company’s vision for creating a seamless, tech-driven experience for both guests and hoteliers.
He breaks down the four key segments of hospitality—the low-cost segment, which prioritizes affordability and efficiency; efficient brands, where streamlined operations meet scalability; personalized experiences, catering to guests who expect tailored service; and frictionless experiences, where technology removes barriers to create a smooth, hassle-free stay.
Whether you’re a hotelier looking to enhance your guest journey or simply interested in the future of hospitality tech, this episode is packed with valuable insights on digital transformation.

#digitalguest #hospitality #hospitalitytech #guestjourney

For the version with video - https://hubs.ly/Q0350wrf0