Hospitality Meets... with Phil Street

This week’s episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your business.

I don't really know where to begin with this weeks guest. I was welcomed to the (rather beautiful) Mayfair Townhouse (https://www.themayfairtownhouse.com/), part of Iconic Luxury Hotels (https://iconicluxuryhotels.com/) by none other than the Executive Director of the company, and all round hotel giant and gent, Andrew Stembridge.

Andrew's journey is nothing short of epic and we get through so much, including:-

• The Mayfair Townhouse
• Expansion
• Starting out
• The joy of personality
• The careers system
• Finding what makes you tick
• Sliding Doors
• Gleneagles
• Learning from adversity
• Learning on the job
• Saying yes
• Malmaison
• Moving to the USA
• Attention to detail
• The step up to GM
• Broken Lifts
• Taking the Helm at Chewton Glen
• The Pandemic response
• Vulnerability

And so much more. Despite us spending well over an hour together, I felt like we were only scratching the surface of Andrew's career so far. There's something for everyone in this chat and what a joy it was to record in person and learn about one of the finest hoteliers in the UK.

Enjoy!

Another week goes by and another wonderful chat with someone who played their part in why this show exists. 5 years ago, the intricate weave of life put me in touch with the wonderful David Guile (http://www.davidguile.com/), Leadership Coach, Speaker and Author of the fabulous book "Potential".

We got through so many golden nuggets around leadership as well as:-

• Podcast origins
• The value of the coffee chat
• Falling into Hotels
• Wanting to become a prison guard
• Focus on the job you’re given
• Focus on what’s in front of you
• Control what you can control
• Finding your style
• Staying true to yourself
• Leading through kindness
• Identifying your strengths
• Resilience
• Imposter syndrome
• Writing a book
• Achieving balance

And so much more.

David forged an incredible career within hotels before making the leap into leadership coaching and he was very generous with his time today.

Get your copy of Potential here

Enjoy!

96 episodes in and I don't know why it took me so long to speak to multi-award winning Joanne Taylor-Stagg, General Manager of The Athenaeum Hotel & Residences (https://www.athenaeumhotel.com/) but I'll be forever grateful that we got some time.

When not running her hotel and picking up awards left, right and centre, Joanne is busy creating something quite magnificent, That being MIDAS (Master Innholders Developing Additional Skills) You can learn more about that here https://masterinnholders.co.uk/midas/.

We got through so much in our chat including:-

• Big intro’s
• Respect the human
• The knowledge of Grand Mother
• Wimpey & MacDonald's
• Afternoon tea
• Early start in South Africa
• The best laid plans
• Marriott
• Being a GM during 2012 Olympics
• Taking a regional role
• Elon Musk
• Learning new skills
• The Athenaeum
• The importance of good owners
• Doing some good
• Rewarding intent
• MIDAS
• Hoteliers Charter
• Fixing the industry
• Doing the right thing
• Spielberg editing movies on property
• Churchill the adaptable drinker

And so much more.

We absolutely need more people like Joanne in our industry and she is leading the way on making a significant difference to how this industry is perceived. I was so grateful to get some time with her and hope you'll agree, it's a fabulous chat.

Enjoy!

I was so happy to get some time with todays guest, one of the most recognisable names in the Hotel industry, none other than Danny Pecorelli, MD of Exclusive Collection (https://www.exclusive.co.uk).

Danny is a 2nd generation hotelier but as we find out, that didn't necessarily translate into a clear path being formed for him as he took time to forge his own career and capability.

This chat is rammed full of useful stuff from start to finish including:-

• Danny - the man, the Mystery
• Staying busy
• Being a 2nd generation hotelier
• Finding your own path
• Making sandwiches
• The Savoy Training program
• Working in a convention hotel
• Cornell School
• Golf
• Detail
• The glory of Hospitality
• People
• B-Corp
• Giving back
• The Future
• Evolution
• Monstrous Wedding cakes
• Jonny Wilkinson & Cameron Diaz

And so much more.

Danny's story is everything you'd hope it would be but in many ways it still sounds like he's at the beginning of an epic journey.

Enjoy!

Welcome to our Season 3 Finale week where I've got 3 wonderful chats from one of the finest businesses going, Le Manoir Aux Quat'Saisons (https://www.belmond.com/hotels/europe/uk/oxfordshire/belmond-le-manoir-aux-quat-saisons/).

On a cold Decembers day, I headed over to Oxfordshire to get some time with three of their incredible leaders.

And first up is Niall Kingston, The General Manager. Niall took the reins of Le Manoir at the age of 31, an achievement not to be sniffed at. Not only that, he's got an awesome career so far and some great stories up his sleeve.

As always, we get through loads including:-

• Growing up on the farm (And hating it)
• Trying Hotels
• Studying
• Placement in luxury
• Putting in the graft
• Vancouver
• Working with unions
• Luck & Timing
• People are special
• The right time to leave
• The pursuit of excellence
• Unexpected waterfalls in buildings
• Excellence

Niall mentions luck throughout our chat but I'm an avid believer in that luck comes from hard work and talent, he's clearly got both in spades.

Enjoy!

This week’s episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link www.zeroprocure.com/podcast to help support both this podcast and your business.