Hospitality Meets... with Phil Street

Another year passes us by and just as we thought we were leaving all the drama that Covid brought us, 2022 decided that it wanted some of the action too with a brand new set of challenges.

It therefore felt appropriate to bring you a brief moment of joy at the most wonderful time of the year with some more tales of Christmas past with some more previous guests from our 120+ conversations so far, alongside those two legends Chris Fletcher & Kieron Bailey, who always bring the fun.

We've got Mark Kirby, Mitchell Collier, Chris Wayne-Wills, Jane Sunley, Ioannis Pantelidis, Paul Spencer and Bex McKeown, all reminding us of the madness that happens at this time of year through their stories involving gambling with people's bills, unwanted house guests, multiple personality Santa's, mutinous guests, offering food to rival hotels, Christmas lust, overbookings, life sized gingerbread houses, misdelivered gifts, reservation diary nightmares and even chefs on fire.

A huge thank you to all our guests for bringing their A game on the fun!

I hope it brings you brief moment of joy in what has been another challenging year.

Merry Christmas one and all.

96 episodes in and I don't know why it took me so long to speak to multi-award winning Joanne Taylor-Stagg, General Manager of The Athenaeum Hotel & Residences (https://www.athenaeumhotel.com/) but I'll be forever grateful that we got some time.

When not running her hotel and picking up awards left, right and centre, Joanne is busy creating something quite magnificent, That being MIDAS (Master Innholders Developing Additional Skills) You can learn more about that here https://masterinnholders.co.uk/midas/.

We got through so much in our chat including:-

• Big intro’s
• Respect the human
• The knowledge of Grand Mother
• Wimpey & MacDonald's
• Afternoon tea
• Early start in South Africa
• The best laid plans
• Marriott
• Being a GM during 2012 Olympics
• Taking a regional role
• Elon Musk
• Learning new skills
• The Athenaeum
• The importance of good owners
• Doing some good
• Rewarding intent
• MIDAS
• Hoteliers Charter
• Fixing the industry
• Doing the right thing
• Spielberg editing movies on property
• Churchill the adaptable drinker

And so much more.

We absolutely need more people like Joanne in our industry and she is leading the way on making a significant difference to how this industry is perceived. I was so grateful to get some time with her and hope you'll agree, it's a fabulous chat.

Enjoy!

I was so happy to get some time with todays guest, one of the most recognisable names in the Hotel industry, none other than Danny Pecorelli, MD of Exclusive Collection (https://www.exclusive.co.uk).

Danny is a 2nd generation hotelier but as we find out, that didn't necessarily translate into a clear path being formed for him as he took time to forge his own career and capability.

This chat is rammed full of useful stuff from start to finish including:-

• Danny - the man, the Mystery
• Staying busy
• Being a 2nd generation hotelier
• Finding your own path
• Making sandwiches
• The Savoy Training program
• Working in a convention hotel
• Cornell School
• Golf
• Detail
• The glory of Hospitality
• People
• B-Corp
• Giving back
• The Future
• Evolution
• Monstrous Wedding cakes
• Jonny Wilkinson & Cameron Diaz

And so much more.

Danny's story is everything you'd hope it would be but in many ways it still sounds like he's at the beginning of an epic journey.

Enjoy!

Nestled upon a hilltop in a dramatic location is the setting for today's guest. I chat to Veryan Palmer, Director of the iconic Headland Hotel & Spa in Cornwall.

There's so much joy in todays chat including:-

• The Headland
• Starting as a chalet Chef
• The Demands of Dogs
• Cliveden House
• Moving to contract catering
• The role of a director
• Attention to detail
• Super Grammar Lady
• Bridezillas
• The Art of Hospitality
• The Thursday Club
• Community
• Minimum wage for teenagers

And so much more. Veryan has a superb journey to take her place on the board at one of Cornwall's most shot destinations. She crams in the stories and is also doing some incredible work in her local area which, I believe, we can all take a lead from.

It was an absolute joy to record this from start to finish.

Enjoy!

This week’s episode is brought to you in partnership with Zero Procure who are here to make procurement simple, offering great value and quality for products and services, all for zero cost. Just click on this link or visit their site at www.zeroprocure.com/podcast to help support both this podcast and your business.

A big hearty welcome back to every one of you and we are kicking off season 4 in style!

I was lucky enough to get some time in the more than hectic diary of rockstar chef and restaurateur Adam Handling (https://www.adamhandling.co.uk/). Not only did he make time for me, but he did it on the day he launched Eve Bar (https://www.evebar.co.uk/) to add into his 3 other amazing places - The 1 Michelin starred Frog by Adam Handling, Ugly Butterfly in Cornwall and Loch & Tyne in Old Windsor.

A more passionate and committed individual you will not meet!

And Adam's story does not disappoint. As we chat through his journey we cover off all manner of things including:-

• Who is Adam Handling?
• Starting in Gleneagles
• Handshakes
• Palate evolution
• Moving to Staging around London
• Unexpected pathways
• Hunger & Devotion
• Go and learn
• Likeminded people
• The Lessons of Covid
• Hame
• Business
• Great British Menu - Champion of Champions!
• Food Fight
• TV
• The British Food scene
• Flag Waving

Adam is an almighty champion of Hospitality and he's got some great lessons from his career so far. If you have even a smidge of interest in how to run a successful business in the face of challenge, than you absolutely will not want to miss this.

Sponsors

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

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It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

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