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Hospitality Meets... with Phil Street - #106 - Hospitality Meets Denise Flanders - The Legendary Hotel General Manager

#106 - Hospitality Meets Denise Flanders - The Legendary Hotel General Manager

Hospitality Meets... with Phil Street

04/06/22 • 51 min

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At the time of writing, Hospitality Meets has now been downloaded in 113 countries (still looking for our first listener in Greenland). So this week, we've gone international and not only that, we managed to get some time with Denise Flanders, the General Manager of one of the worlds most legendary hotels, Hotel Bel-Air in Los Angeles (https://www.dorchestercollection.com/en/los-angeles/hotel-bel-air/).

We get through all manner of things including:-

  • The view from Bel-Air
  • The Bridge
  • Moving to New York
  • Joining Four Seasons
  • Moving around the US
  • Finding your home
  • Aligning values
  • Creating luxury hospitality
  • Guests who knit
  • The importance of relationships
  • Culture
  • Having confidence in the future
  • The magical moments
  • Kindness
  • FUN!

This conversation is like an advertisement for hospitality heavily laden with compelling reasons as to why hospitality is so awesome and Denise talks so passionately about the industry from the outset.

She is someone who clearly has hospitality coursing through her veins and has a wonderfully calming tone throughout.

What a pleasure it was to chat to her and I know you will all take some great nuggets with you from this.

Enjoy!


This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy

04/06/22 • 51 min

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Hospitality Meets... with Phil Street - #106 - Hospitality Meets Denise Flanders - The Legendary Hotel General Manager

Transcript

00:00.00

philjstreet

Hello and welcome to the next episode of hospitality meets with me Phil Street now when I set this humble little show up nearly two years ago I wasn't sure who would listen and indeed where but here we are now as of today. It's listened to in 113 countries 111 yesterday. So I don't know where the other two have come from today. No idea how they keep finding me. But for today's guest in order to demonstrate the international flavor of hospitality and to keep o

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