#096 - Hospitality Meets Joanne Taylor-Stagg - The Exceptional General Manager and industry Champion

96 episodes in and I don't know why it took me so long to speak to multi-award winning Joanne Taylor-Stagg, General Manager of The Athenaeum Hotel & Residences (https://www.athenaeumhotel.com/) but I'll be forever grateful that we got some time.

When not running her hotel and picking up awards left, right and centre, Joanne is busy creating something quite magnificent, That being MIDAS (Master Innholders Developing Additional Skills) You can learn more about that here https://masterinnholders.co.uk/midas/.

We got through so much in our chat including:-

• Big intro’s
• Respect the human
• The knowledge of Grand Mother
• Wimpey & MacDonald's
• Afternoon tea
• Early start in South Africa
• The best laid plans
• Marriott
• Being a GM during 2012 Olympics
• Taking a regional role
• Elon Musk
• Learning new skills
• The Athenaeum
• The importance of good owners
• Doing some good
• Rewarding intent
• MIDAS
• Hoteliers Charter
• Fixing the industry
• Doing the right thing
• Spielberg editing movies on property
• Churchill the adaptable drinker

And so much more.

We absolutely need more people like Joanne in our industry and she is leading the way on making a significant difference to how this industry is perceived. I was so grateful to get some time with her and hope you'll agree, it's a fabulous chat.

Enjoy!

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