Hospitality Daily Podcast

In this episode, Katharine Ames, Chief Marketing Officer at the Indigo Road Hospitality Group, shares stories of hospitality that she's experienced from her teams and how it has impacted her personally and professionally.

Listeners will learn:

• How the Indigo Road Hospitality Group takes its "Surprise and Delight" initiative seriously, going the extra mile to make guests feel special (01:14)
• Katharine's personal experience celebrating a milestone birthday at Oku Atlanta, where her team went all out with personalized menus, decor, and cocktails (02:05)
• How Katharine's colleagues at the Indigo Road's home office in Charleston welcomed her children with thoughtful gift bags and activities during a work trip (03:40)
• The significant impact that experiencing hospitality from colleagues can have on people's experiences (05:22)
• How the culture of hospitality is ingrained in the Indigo Road Hospitality Group, with colleagues sharing their "Surprise and Delight" experiences on a company-wide private Instagram feed (06:05)

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
• If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
• Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
• If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Sarah Eustis, Founder and CEO of Main Street Hospitality Group, shares her story and vision for hotels that serve as community anchors.

Listeners will learn:

• How Sarah built a company that balances creative innovation with operational excellence.
• Insights into hotel ownership structures and building lasting partnerships.
• The importance of aligning objectives and values in hospitality projects.
• Sarah's career journey from fashion to hospitality leadership.
• The concept of "dynamic stability" and how it guides her leadership approach.
• Strategies for responsible growth and maintaining brand integrity.
• The opportunity for creating places that enable meaningful connections.

Mentions:

• Main Street Hospitality
• Red Lion Inn
• Independent Lodging Congress
• Pinnacle
• Fulcrum Hospitality
• Ralph Lauren
• Gap Inc
• Limited Brands
• The Creative Priority by Jerry Hirshberg
• Canoe Place Inn
• Hotel Downstreet

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
• If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
• Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
• If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Judith Cartwright is the Founder and Managing Director of Black Coral Consulting and the former Senior Vice President of Revenue & Distribution at Kerzner International, where she developed a total revenue optimization model that drove revenues across all business units for the company's global portfolio of brands, including Atlantis, One&Only, and Mazagan. In this episode, you'll learn what she learned through this process, including the cross-functional working relationships that are most important, how to make more money from restaurants - and the process of turning unused spaces into profit generators for your business.

• Follow Judith on LinkedIn
• Learn more about Black Coral Consulting
• Listen to our other episode with Judith: How To Create a "Revenue Pizza" To Maximize Profits for Your Hospitality Business

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
• If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
• Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
• If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Anthony Melchiorri started his hospitality career working at an Embassy Suites in Kansas and then worked his way up to becoming one of the most successful hotel general managers in New York City.
Throughout that journey, he discovered some practical things that allowed him to show up for himself and for the hotels and people he served. Then in 2012, he landed a deal with the Travel Channel that led to him hosting nine seasons of the hit show, Hotel Impossible, where he gave millions of people a front-row seat to what it takes to turn around struggling hospitality businesses.
Anthony drew from those experiences to write his recent best-selling book, Show Up: The Five Steps to Getting Out of Your Own Way, which I found to be so compelling that I flew from California to New York to sit down with him to discuss what he's learned about leadership and success in hospitality and beyond.

• Learn more about Anthony
• Learn more about Anthony's book, Show Up
• Follow Anthony on LinkedIn
• Follow Anthony on YouTube
• Listen to Anthony's podcast with Glenn Haussman, No Vacancy

Big thanks to Willis and the team at The Algonquin Hotel for hosting us for this conversation!
And thanks to our sponsors who help make Hospitality Daily possible:

• Actabl - a suite of business intelligence, labor management, and hotel operations management software
• Hireology - the platform that can help you attract better-quality talent, fill open roles faster, and make data-driven hiring decisions
• Sojern - the #1 travel marketing platform

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
• If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
• Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
• If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode is sponsored by MDO and their new report, Data-driven Strategies to Move Beyond Rooms Revenue.
Are you making the most of your business's revenue sources? All of them? Jason Freed, Hospitality Data Evangelist at MDO, and Billy Copelan, Director of Revenue Management at Sea Island Resorts, share their insights on unlocking the full potential of total revenue optimization. From Jason's background as a former journalist to Billy's passion for data and revenue management, their experiences have led them to explore the power of data to grow profitability.
Delving into the world of business intelligence and revenue management strategies, we uncover how Sea Island Resorts is using data to optimize its total revenue. Jason and Billy discuss the importance of combining data from all revenue sources, and how Sea Island increased its golf course revenue through customized packages and strategic tee times. Plus, learn how accurate forecasting and understanding ancillary spending can boost profits, like predicting the number of steaks sold each night and identifying which servers excel at upselling.
But it's not just about profits; providing value is equally important. We explore how Sea Island Resorts is using data analysis to offer incentives like "Member Monday" and additional discounts at specific times to drive business during slower periods. Discover how they leverage tools like PowerBI for interactive reporting and revenue management strategies to enhance membership experiences and optimize revenue.

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
• If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
• Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
• If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands