Hospitality Daily Podcast - From 14-Year-Old Housekeeper to Ralph Lauren to CEO: What I've Learned in Hotel Management and Beyond - Sarah Eustis, Main Street Hospitality Group

From 14-Year-Old Housekeeper to Ralph Lauren to CEO: What I've Learned in Hotel Management and Beyond - Sarah Eustis, Main Street Hospitality Group

11/02/24 • 47 min

In this episode, Sarah Eustis, Founder and CEO of Main Street Hospitality Group, shares her story and vision for hotels that serve as community anchors.

Listeners will learn:

How Sarah built a company that balances creative innovation with operational excellence.
Insights into hotel ownership structures and building lasting partnerships.
The importance of aligning objectives and values in hospitality projects.
Sarah's career journey from fashion to hospitality leadership.
The concept of "dynamic stability" and how it guides her leadership approach.
Strategies for responsible growth and maintaining brand integrity.
The opportunity for creating places that enable meaningful connections.

Mentions:

Main Street Hospitality
Red Lion Inn
Independent Lodging Congress
Pinnacle
Fulcrum Hospitality
Ralph Lauren
Gap Inc
Limited Brands
The Creative Priority by Jerry Hirshberg
Canoe Place Inn
Hotel Downstreet

A few more resources:

If you're new to Hospitality Daily, start here.
You can send me a message here with questions, comments, or guest suggestions
If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Sarah Eustis, Founder and CEO of Main Street Hospitality Group, shares her story and vision for hotels that serve as community anchors.

Listeners will learn:

How Sarah built a company that balances creative innovation with operational excellence.
Insights into hotel ownership structures and building lasting partnerships.
The importance of aligning objectives and values in hospitality projects.
Sarah's career journey from fashion to hospitality leadership.
The concept of "dynamic stability" and how it guides her leadership approach.
Strategies for responsible growth and maintaining brand integrity.
The opportunity for creating places that enable meaningful connections.

Mentions:

Main Street Hospitality
Red Lion Inn
Independent Lodging Congress
Pinnacle
Fulcrum Hospitality
Ralph Lauren
Gap Inc
Limited Brands
The Creative Priority by Jerry Hirshberg
Canoe Place Inn
Hotel Downstreet

A few more resources:

If you're new to Hospitality Daily, start here.
You can send me a message here with questions, comments, or guest suggestions
If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Previous Episode

How to Stay Inspired and Avoid Burnout in Hospitality - Joli Barfield, Montage International

In this episode, Joli Barfield, Cluster Director of Learning at Montage International, shares her insights on managing burnout in the hospitality industry and maintaining personal well-being.
Listeners will learn:

The prevalence of burnout in the hospitality industry and its impact on career decisions.
Strategies for maintaining mental and physical health in a demanding work environment.
The importance of disconnecting from technology and finding personal ways to recharge.
Habits that can enhance performance.
The role of meditation and stillness in managing stress.
Creative ways to find inspiration and stay motivated.
The significance of understanding the history and story of the places where you work.

Liked this? Listen to our other episode with Joli: Behind the Scenes of Montage’s World-Class Training Programs

A few more resources:

If you're new to Hospitality Daily, start here.
You can send me a message here with questions, comments, or guest suggestions
If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Next Episode

How We Create Restaurants Worth Talking About (Allday)

What does it take to create a hotel restaurant that becomes a local culinary hotspot that guests can’t wait to experience—and locals can’t stop recommending? In this episode, we dive deep into the art and strategy behind creating unforgettable hotel dining experiences with the experts at Allday, a Milwaukee-based collective of hospitality innovators.

Our returning guest, Brigette Harenda, founder of B&Co., is joined by a powerhouse team: Chef Dan Jacobs, Top Chef finalist and co-owner of Milwaukee favorites DanDan and EsterEv; Brian Polster, Owner and Creative Director of Three Sixty; Ryan Foat, Project Director at Three Sixty; and Jeffrey Raddatz, Vice President at B&Co. Together, they reveal the secrets behind crafting dining spaces that attract loyal guests, build community, and amplify a hotel’s brand.

In This Episode, You’ll Learn:

The Power of Collaboration: How Allday brings together culinary, design, and branding expertise to deliver a seamless guest experience.
Creating a Story-Driven Space: Why a strong narrative is essential for building a memorable dining environment that resonates with guests.
Designing for Both Locals and Travelers: How to make your hotel’s restaurant feel like an authentic part of the neighborhood, drawing in locals while creating a unique experience for out-of-towners.
The Allday Approach to F&B: Practical steps for planning, branding, and designing a cohesive dining space, from market research to operational flow.
What Makes a Culinary Hotspot Last: Insights into building spaces that attract guests and resonate with the community over time.

Whether you’re a developer planning a new build, a hotel manager looking to revamp your F&B program, or an aspiring hospitality entrepreneur, this episode is packed with actionable insights to help you create a dining destination that guests can’t stop talking about.

A few more resources:

If you're new to Hospitality Daily, start here.
You can send me a message here with questions, comments, or guest suggestions
If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands