Hospitality Daily Podcast - Working With The LeBron James Family Foundation To Empower People Through Hospitality Skills Training - Stephan Bogardus and Tommy Ostrum, Graduate Hotels

Working With The LeBron James Family Foundation To Empower People Through Hospitality Skills Training - Stephan Bogardus and Tommy Ostrum, Graduate Hotels

05/25/24 • 21 min

In this episode, we're joined by Tommy Ostrom, Chief of Staff, and Stephan Bogardus, Corporate Director of Culinary Operations at Graduate Hotels, to discuss their collaboration with the LeBron James Family Foundation in Akron, Ohio.

Listeners will learn about:

The inception and development of the House Three Thirty training camp program.
How Graduate Hotels and the LeBron James Family Foundation aligned their missions to create impactful community initiatives.
The structure and curriculum of the seven-day intensive hospitality training program.
The challenges and successes of training individuals in both front-of-house and back-of-house roles.
The importance of empathy, compassion, and emotional intelligence in hospitality.
Real-life success stories of program participants who have thrived in their new roles.
Insights into the broader implications of hospitality skills in addressing societal issues like mental health and loneliness.

Tune in to discover how hospitality can be a powerful tool for community building and personal growth, and get inspired by the incredible work being done by Graduate Hotels and the LeBron James Family Foundation.

A few more resources:

If you're new to Hospitality Daily, start here.
You can send me a message here with questions, comments, or guest suggestions
If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Listeners will learn about:

The inception and development of the House Three Thirty training camp program.
How Graduate Hotels and the LeBron James Family Foundation aligned their missions to create impactful community initiatives.
The structure and curriculum of the seven-day intensive hospitality training program.
The challenges and successes of training individuals in both front-of-house and back-of-house roles.
The importance of empathy, compassion, and emotional intelligence in hospitality.
Real-life success stories of program participants who have thrived in their new roles.
Insights into the broader implications of hospitality skills in addressing societal issues like mental health and loneliness.

A few more resources:

If you're new to Hospitality Daily, start here.
You can send me a message here with questions, comments, or guest suggestions
If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Previous Episode

How AHLA Is Supporting Hoteliers Through Certification and Events - Kevin Carey, AHLA

The American Hotel and Lodging Association supports hospitality providers in so many ways from education to policy work. In this episode, Kevin Carey, AHLA’s interim president & CEO, joins us to talk about two core areas they're focused on now:

Green Key Global: sustainability certification to help hoteliers cater to the quickly growing number of travelers (and businesses) that prioritize this
The Hospitality Show: to connect industry participants and help everyone do well together

Also, be sure to check out new research they've commissioned about travel trends for this summer.

A few more resources:

If you're new to Hospitality Daily, start here.
You can send me a message here with questions, comments, or guest suggestions
If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Next Episode

How To Design An Employee Experience That Attracts And Engages The Best People in Hospitality - Szilvia Olah

In this episode, we're learning from Szilvia Olah, an expert in employee experience design, the founder of The Strengths Company, a former leader at Accor and Jumeirah Group, and the author ofThe Blind Leading the Disengaged.

You'll learn about:

Employee Experience Design: Discover how to design and deliver exceptional employee experiences using principles from guest experience design.
Onboarding Best Practices: Learn the importance of a well-thought-out onboarding process and how to customize it to meet the needs of different employees.
Daily Employee Engagement: Understand how to create a motivating environment and manage performance through daily actions rather than the typical annual reviews.
Exit Strategies: Explore fair and thoughtful ways to handle employee exits, including the innovative idea of post-departure check-ins and exit interviews.
Using Feedback: Find out how to gather and use employee feedback effectively to improve your organization's processes and reputation.

Whether you're a hospitality leader or just someone interested in organizational psychology, this episode is packed with valuable insights you won't want to miss.
You may also enjoy:

Our previous conversation: Overcoming Talent Blindness and Living as a Recruiter
More episodes on people

A few more resources:

If you're new to Hospitality Daily, start here.
You can send me a message here with questions, comments, or guest suggestions
If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Hospitality Daily Podcast - Working With The LeBron James Family Foundation To Empower People Through Hospitality Skills Training - Stephan Bogardus and Tommy Ostrum, Graduate Hotels

Transcript

Josiah: Could the skills of hospitality be applied to empower people? If so, how might that look? Today I'm delighted to have Tommy Ostrom and Stephan Bogardus from Graduate Hotels joining us to talk about a project they did with the LeBron James Family Foundation to empower people in Akron, Ohio.

Tommy: Tommy Ostrom, Chief of Staff of Graduate Hotels. I've been with the organization for just over seven years now and held a variety of different roles and most recently, you know, ended up