E84: 'Championing Customer Success' with Kavitha Ashtakala

10/17/23 • 25 min

Getting a customer is a challenge. Relatively speaking, delighting a customer and converting them into a repeat customer is easier. That is the theme of today's conversation. I have Kavitha, a seasoned customer success manager. We are going to discuss examples, metrics, and challenges of a customer success manager. Hope you find this interview useful.

What you'll listen

(00:00) - Welcome
(00:54) - What is customer success?
(02:06) - Where do the customer success champions fit in?
(03:16) - Metrics to track as a customer success manager
(07:14) - What is the ongoing process we need to delight customers?
(13:01) - Who does a customer success manager report to?
(14:24) - Examples of customer success
(15:53) - Skillset of a customer success manager
(17:23) - How empathy helps
(19:53) - Customer success manager in a services company
(22:15) - What is the kindest thing someone has done for you?
(22:54) - Who has manifested the best leadership quality in your life?
(24:13) - What is the definition of living a good life?

Connect with me

Twitter: https://twitter.com/jjude
LinkedIn: https://www.linkedin.com/in/jjude/
Website: https://jjude.com/
Newsletter: https://jjude.com/subscribe
Youtube: https://youtube.com/gravitaswins
Email: [email protected]
Executive Coaching Program: https://gravitaswins.com

Connect with Kavitha

LinkedIn: https://www.linkedin.com/in/kavithaashtakala/

Your feedback counts

Thank you for listening. If you enjoy the podcast, would you please leave a short review on Apple podcast or on YouTube? It takes less than 60 seconds, and it really makes a difference in finding this podcast. And it boosts my spirits. 😀

I would like to hear what resonated the most with you in this episode. Either you can email me or share it on social media and tag me. Thank you for your support.

Have a life of WINS.

Gravitas WINS is produced by Joseph Jude. Be sure to subscribe on Apple Podcast, Spotify,Google Podcast,YouTube, or the podcasting app of your choice.

Please check out other episodes of Gravitas WINS Radio. For easy consumption, they are categorized by themes. If you are a fellow podcaster, you might be interested in How I Podcast or tools I use.

What you'll listen

(00:00) - Welcome
(00:54) - What is customer success?
(02:06) - Where do the customer success champions fit in?
(03:16) - Metrics to track as a customer success manager
(07:14) - What is the ongoing process we need to delight customers?
(13:01) - Who does a customer success manager report to?
(14:24) - Examples of customer success
(15:53) - Skillset of a customer success manager
(17:23) - How empathy helps
(19:53) - Customer success manager in a services company
(22:15) - What is the kindest thing someone has done for you?
(22:54) - Who has manifested the best leadership quality in your life?
(24:13) - What is the definition of living a good life?

Connect with me

Twitter: https://twitter.com/jjude
LinkedIn: https://www.linkedin.com/in/jjude/
Website: https://jjude.com/
Newsletter: https://jjude.com/subscribe
Youtube: https://youtube.com/gravitaswins
Email: [email protected]
Executive Coaching Program: https://gravitaswins.com

Connect with Kavitha

LinkedIn: https://www.linkedin.com/in/kavithaashtakala/

Your feedback counts

I would like to hear what resonated the most with you in this episode. Either you can email me or share it on social media and tag me. Thank you for your support.

Have a life of WINS.

Gravitas WINS is produced by Joseph Jude. Be sure to subscribe on Apple Podcast, Spotify,Google Podcast,YouTube, or the podcasting app of your choice.

Please check out other episodes of Gravitas WINS Radio. For easy consumption, they are categorized by themes. If you are a fellow podcaster, you might be interested in How I Podcast or tools I use.

Previous Episode

E83: Finding Good Information

I talk about my learning framework and how I find good information to learn.

Next Episode

E85: Conviction comes before certainty

Life is uncertain. To deal with this vastness of uncertainty, we create small pockets of certainty like safe spaces like our houses, daily routines like going to and returning from the office at a fixed time, and dependable friends. These certainties act as proof that we have successfully navigated life thus far.

However, relying solely on these established certainties can weaken our convictions.

In this episode, I talk about how to think about the intersection of conviction and certainty.