Gravitas WINS Radio

The internet has opened up many business models that were not available earlier. One such business model is selling on Amazon sitting in India (in fact from anywhere). Gaurav, my guest today, has being doing this business for almost 2 years successfully. Today we are going to find everything about this business model. Hope you find this conversation useful.

• (00:00) - Start
• (00:57) - What is FBA?
• (02:14) - How Gaurav started with FBA
• (04:03) - How to get started with FBA?
• (08:34) - How to get products to Amazon warehouse?
• (11:34) - How to price the product first?
• (14:10) - Talk about Amazon Ads
• (16:45) - Handling customer reviews
• (18:36) - Hardest parts of FBA
• (21:15) - Can Amazon ban you?
• (23:38) - Odds of success in Amazon FBA
• (26:24) - Getting profits back to India
• (27:45) - Handling taxes
• (29:04) - Kindest thing anyone has done for you
• (29:48) - What is leadership quality and who has manifested it in your life?
• (31:27) - Definition of living a good life

Connect with me

• Twitter: https://twitter.com/jjude
• LinkedIn: https://www.linkedin.com/in/jjude/
• Website: https://jjude.com/
• Newsletter: https://jjude.com/subscribe
• Youtube: https://youtube.com/gravitaswins
• Email: [email protected]
• Executive Coaching Program: https://gravitaswins.com

Connect with Gaurav Aggarwal

• LinkedIn: https://www.linkedin.com/in/amazon-marketing-hacker/

Your feedback counts

Thank you for listening. If you enjoy the podcast, would you please leave a short review on Apple podcast or on YouTube? It takes less than 60 seconds, and it really makes a difference in finding this podcast. And it boosts my spirits. 😀

I would like to hear what resonated the most with you in this episode. Either you can email me or share it on social media and tag me. Thank you for your support.

Have a life of WINS.

Gravitas WINS is produced by Joseph Jude. Be sure to subscribe on Apple Podcast, Spotify,Google Podcast,YouTube, or the podcasting app of your choice.

Getting a customer is a challenge. Relatively speaking, delighting a customer and converting them into a repeat customer is easier. That is the theme of today's conversation. I have Kavitha, a seasoned customer success manager. We are going to discuss examples, metrics, and challenges of a customer success manager. Hope you find this interview useful.

What you'll listen

• (00:00) - Welcome
• (00:54) - What is customer success?
• (02:06) - Where do the customer success champions fit in?
• (03:16) - Metrics to track as a customer success manager
• (07:14) - What is the ongoing process we need to delight customers?
• (13:01) - Who does a customer success manager report to?
• (14:24) - Examples of customer success
• (15:53) - Skillset of a customer success manager
• (17:23) - How empathy helps
• (19:53) - Customer success manager in a services company
• (22:15) - What is the kindest thing someone has done for you?
• (22:54) - Who has manifested the best leadership quality in your life?
• (24:13) - What is the definition of living a good life?

• Twitter: https://twitter.com/jjude
• LinkedIn: https://www.linkedin.com/in/jjude/
• Website: https://jjude.com/
• Newsletter: https://jjude.com/subscribe
• Youtube: https://youtube.com/gravitaswins
• Email: [email protected]
• Executive Coaching Program: https://gravitaswins.com

Connect with Kavitha

• LinkedIn: https://www.linkedin.com/in/kavithaashtakala/

Your feedback counts

Thank you for listening. If you enjoy the podcast, would you please leave a short review on Apple podcast or on YouTube? It takes less than 60 seconds, and it really makes a difference in finding this podcast. And it boosts my spirits. 😀

I would like to hear what resonated the most with you in this episode. Either you can email me or share it on social media and tag me. Thank you for your support.

Have a life of WINS.

Gravitas WINS is produced by Joseph Jude. Be sure to subscribe on Apple Podcast, Spotify,Google Podcast,YouTube, or the podcasting app of your choice.

Please check out other episodes of Gravitas WINS Radio. For easy consumption, they are categorized by themes. If you are a fellow podcaster, you might be interested in How I Podcast or tools I use.

Books play an important role in building our competence. But there are so many books. If you go to Amazon and search on any domain, you will get thousands of books. Which one read?

Wouldn't some kind of classification help?

Elon Musk said we should view knowledge as a semantic tree. We should first understand the fundamental principles, i.e. the trunk and big branches, before we get to the leaves, which are details.

Wouldn't you say it is a great metaphor for classifying books?

Going by what Elon Musk said, we can classify books into three categories:

Trunk books
- Branch books
- Leaf books

Trunk books are those that explain the fundamentals of a domain.

Ram Charan's What the CEO wants you to know, Steven Covey's The 7 Habits of Highly Effective People, and William Zinsser's On Writing Well are all trunk books.

The content of the books remain relevant for decades. So you should probably buy the books in physical form and read and re-read them.

Next are branch books.

They deal with one area of the field.

I talked about William Zinsser's book - On Writing Well. Whether you are writing novel or a business email the principles are applicable. But Christopher Booker's The Seven Basic Plots is specific to fiction writing.

There is a book called "Finance for non-finance managers." It doesn't talk about entire finance field, nor about management. It teaches corporate finance to manager. It is a typical branch book.

Branch books also remain relevant for many years. So probably you should get them in physical format too.

The last ones are the leaf books.

A leaf book teaches you a specific skill or a trend. Say Excel 2019 or membership economy.

Leaf books teach you all you need to know about an emerging trend. But to build a successful venture out of the trend, you still need trunk and branch knowledge.

Leaf books are transient. So it doesn’t make sense to buy them. Better to read them through a subscription service like Scribd. Or if you want to support the author, buy as an e-book.

You gain from all three types of books - the trunk, the branch, and leaf books.

It is possible to start with a leaf book and go down the journey into building trunk knowledge. You might begin with Excel 2019. Because of early success with it, you might become interested in data visualization in Excel and then onto data modeling using it.

Even leaf books give you short-term gains. You need to be cautious because you could chase one shiny object after another, never building a strong foundation to a lasting success.

If you aspire to stay successful, you should lay a strong foundation on solid principles. Only trunk and branch books teach you those rock-solid principles.

Do you agree with this classification?

If you liked the episode, hit the subscribe and like buttons. And share with at least one friend.

Connect with me:

• Twitter: https://twitter.com/jjude
• Website: https://jjude.com/
• Newsletter: https://jjude.com/subscribe
• LinkedIn: https://www.linkedin.com/in/jjude/
• Email: [email protected]
• Executive Coaching Program: https://gravitaswins.com

Thank you for listening. If you enjoy the podcast, would you please leave a short review on Apple podcast? It takes less than 60 seconds, and it really makes a difference in finding this podcast. And it boosts my spirits. 😀

I would like to hear what struck you most in this episode. Either you can email me or share it on social media and tag me. Thank you for your support.

Have a life of WINS.

Apple's core thesis is: People who are serious about software should make their own hardware.

So they make chips, design computers, develop software, and even create services. They control every layer of their offering. Because of this, they can give an excellent customer experience, and thus charge premium prices.

When it comes to Amazon, their core philosophy is: The competitor's margin is my opportunity

They squeeze out as many pennies as possible from their operations so they can give their customers the lowest price. They use technology to be frugal.

You can be like Apple. You can understand the customer needs so well and develop expertise in every layer of the delivery.

Or you can be like Amazon. Take one component of a layer. Optimize it so much with tools and scripts, so that you can deliver your work faster. When your delivery is fast, you’ll get opportunities to work on multiple projects which in turn will deepen your expertise.

I hope you got a mental model to think about your career.

Thank you for listening to this episode of the Gravitas WINS podcast. If you have a question or comment, reach out to me via email or Twitter, or LinkedIn.

If you liked the podcast, please share it with others. And leave a great review. Thank you.

Connect with me:

• Twitter: https://twitter.com/jjude
• Website: https://jjude.com/
• Newsletter: https://jjude.com/subscribe
• LinkedIn: https://www.linkedin.com/in/jjude/
• Email: [email protected]
• Executive Coaching Program: https://gravitaswins.com

Thank you for listening. If you enjoy the podcast, would you please leave a short review on Apple podcast? It takes less than 60 seconds, and it really makes a difference in finding this podcast. And it boosts my spirits. 😀

I would like to hear what struck you the most in this episode. Either you can email me or share it on social media and tag me. Thank you for your support.

Have a life of WINS.

Every developer faces a choice at least once in their lifetime: Should I stay as a developer or become a manager? In this episode Ubellah shares the questions you should ask when considering the decision, the help others can provide, and finally books that can help in the switch. Please enjoy the conversation.

What you'll listen:

[00:00] - start
[00:39] - How did you make the switch from developer to manager?
[03:43] - How was the initial days of becoming a manager?
[06:24] - Questions to ask before taking up the role
[15:20] - What help should the company provide for new manager?
[23:00] - Books that helped Ubellah to be a better manager
[27:58] - Are you writing a book?

Connect with Ubellah:

• LinkedIn: https://www.linkedin.com/in/ubellah-maria-2a562214/

Connect with me:

• Twitter: https://twitter.com/jjude
• LinkedIn: https://www.linkedin.com/in/jjude/
• Website: https://jjude.com/
• Newsletter: https://jjude.com/subscribe
• Youtube: https://youtube.com/gravitaswins
• Email: [email protected]
• Executive Coaching Program: https://gravitaswins.com

Thank you for listening. If you enjoy the podcast, would you please leave a short review on Apple podcast? It takes less than 60 seconds, and it really makes a difference in finding this podcast. And it boosts my spirits. 😀

I would like to hear what struck you the most in this episode. Either you can email me or share it on social media and tag me. Thank you for your support.

Have a life of WINS.

Leave us a review on Apple Podcast.

Amazing tools I use:

• I record all the remote interview with Fusioncast.fm
• I use Transistor.fm for hosting these podcast episodes

Gravitas WINS is produced by Joseph Jude. Be sure to subscribe on Apple Podcast, Spotify, Google Podcast, YouTube, or the podcasting app of your choice.