Customer Service Academy

Tony Johnson

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE! Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at [email protected] or call/text 606-356-7447.

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Top 10 Customer Service Academy Episodes

Goodpods has curated a list of the 10 best Customer Service Academy episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Customer Service Academy for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Customer Service Academy episode by adding your comments to the episode page.

20: Personalizing Brand and Service With Marketing Leader Charity Bradley

Customer Service Academy

07/10/20 • 29 min

In this episode, I interview Charity Bradley, marketing leader, about brand and the customer experience. We talk about personalized service, marketing, and digital experience in this evolving economy.

Keep these 4 pillars in mind: Hospitality, value, interactions, and service recovery
Merchandize well and make sure customers have a great selection from which to choose
Everything about a visit impacts the service experience - right down to the bathrooms
Are all interactions must be welcoming and friendly
Involve your team in the "why"
Make things incredibly easy for customers
Communicate quickly with customers - especially on digital

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

1 Listener

33: A Realistic Approach to Human Resources and Internal Brand With Laura Tolhoek

Customer Service Academy

10/09/20 • 27 min

In this episode, I welcome Laura Tolhoek into the studio to talk about Human Resources and Internal Employee Brand.

Great customer service is about making it easy and offering the occasional surprise and delight
Your internal employer brand must match who you say you are as an organization
Take care with your applicant experience to be sure you attract the best talent
Performance management is about team development and goal setting
Your gut will fail you and your systems will save you

Check out https://www.essentialhr.ca/ignite for the free tool from Laura she discusses during the program.

It's time for the great service comeback!

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

13: Selecting Teams to Drive Culture and Sales Growth with Amazing Customer Service

Customer Service Academy

05/22/20 • 20 min

In this episode, Customer Service Expert and Trainer Tony Johnson discusses how to select the right team for the right roles. This can help build culture and sales growth throughout your organization.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

[email protected]

606-356-7447

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

Improve Your Customer Service with my Book:

TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

Music: http://www.bensound.com

16: Building Relationships, Outcomes, and Caring in Healthcare with Angela Pannuti

Customer Service Academy

06/12/20 • 32 min

In this episode, I talk about the healthcare marketplace and delivering great patient service (PX). Angela Pannuti is our guest and offers up some impactful points on service and healthcare.

Physician's Assistants are the Swiss Army Knives of healthcare
Building relationships quickly is a key to driving patient satisfaction and inspiring patients to comply with medical treatment plans
Intentional Communication is key to building trust

It's time for the great service comeback!

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

15: 3 Ways to Put Customer Service at the Center of Your Business

Customer Service Academy

06/05/20 • 15 min

In this episode, I talk about the 3 principles to creating a customer focused culture.

Bust down silos
Set clear expectations
Listen to customer and employee feedback and take action on their comments/ideas

It's time for the great service comeback!

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

Improve Your Customer Service with my Book:

TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

Music: http://www.bensound.com

14: Great Customer Service and Creating Value Featuring Bill Redwine

Customer Service Academy

05/29/20 • 27 min

In this episode Tony Johnson speaks to Bill Redwine. Bill is a higher education veteran with decades of experience driving student experience and service at Morehead State University.

Bill discusses his management by walking around style along with his love of the higher education space. In this episode we discuss community involvement and the potential challenges for colleges and universities across the country.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

Improve Your Customer Service with my Book:

TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

Music: http://www.bensound.com

17: Fueling Great Service With Team Ownership and Empowerment

Customer Service Academy

06/19/20 • 14 min

In this episode, I talk about:

Tying customer experience to team behaviors
Empowering and giving ownership to your team
Understanding what your team needs to do their work more effectively
The GUEST service model: Greet, Understand, Elevate, Seek Out, and Thank

It's time for the great service comeback!

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

12: A People First Approach to Service and Leadership Featuring Scott Bauerschmidt

Customer Service Academy

05/15/20 • 27 min

In this episode, Customer Service Expert and Trainer Tony Johnson speaks with military and retail veteran Scott Bauerschmidt.

Scott brings his experience with the military and big box retail to the customer experience - training, people first, and humility are key to his style.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

Improve Your Customer Service with my Book:

TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

Music: http://www.bensound.com

11: Engaging Your Team For Growth

Customer Service Academy

05/08/20 • 17 min

In this episode, Customer Service Expert and Trainer Tony Johnson discusses how to engage your team with training, recognition, and communication.

Start by selecting a fantastic team and then train them to be amazing.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

Improve Your Customer Service with my Book:

TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

Music: http://www.bensound.com

31: Authentic Customer Communication and Marketing With Jason Wright

Customer Service Academy

09/25/20 • 28 min

In this episode, I speak with Jason Wright from Intentionally Inspirational about marketing, communication, leadership, and customer service.

Understand the steps of your sales process
Identify your ideal customer
Never forget that your customer lifetime value is key - don't focus on just one interaction
Use data to make decisions and don't get emotionally attached to ads that aren't working

It's time for the great service comeback!

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

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