33: A Realistic Approach to Human Resources and Internal Brand With Laura Tolhoek
10/09/20 • 27 min
In this episode, I welcome Laura Tolhoek into the studio to talk about Human Resources and Internal Employee Brand.
- Great customer service is about making it easy and offering the occasional surprise and delight
- Your internal employer brand must match who you say you are as an organization
- Take care with your applicant experience to be sure you attract the best talent
- Performance management is about team development and goal setting
- Your gut will fail you and your systems will save you
Check out https://www.essentialhr.ca/ignite for the free tool from Laura she discusses during the program.
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Snap Chat: https://www.snapchat.com/add/thetonyjohnson
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode, I welcome Laura Tolhoek into the studio to talk about Human Resources and Internal Employee Brand.
- Great customer service is about making it easy and offering the occasional surprise and delight
- Your internal employer brand must match who you say you are as an organization
- Take care with your applicant experience to be sure you attract the best talent
- Performance management is about team development and goal setting
- Your gut will fail you and your systems will save you
Check out https://www.essentialhr.ca/ignite for the free tool from Laura she discusses during the program.
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Snap Chat: https://www.snapchat.com/add/thetonyjohnson
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
Previous Episode
32: The Power of Customer Service Week
It's CUSTOMER SERVICE WEEK! Let's celebrate and bring these great benefits to the organization:
- Build employee morale
- Focus on the importance of great customer service
- Bust down silos and inspire teamwork
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Snap Chat: https://www.snapchat.com/add/thetonyjohnson
Music: http://www.bensound.com
Next Episode
34: The Iron Mind Code Success Formula With Dr. Rich Greene
In this episode, Dr. Rich Greene discusses his Iron Mind Code Success Formula and his leadership strategies.
- Great customer service makes the repeat sale so much easier
- Everyone is a leader and must lead by example
- Make time for your team and show empathy
- Managing and prioritizing your day is key to managing stress
- Set proper and realistic expectations and stretch goals
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Snap Chat: https://www.snapchat.com/add/thetonyjohnson
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/customer-service-academy-89984/33-a-realistic-approach-to-human-resources-and-internal-brand-with-lau-8490719"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to 33: a realistic approach to human resources and internal brand with laura tolhoek on goodpods" style="width: 225px" /> </a>
Copy