11: Engaging Your Team For Growth
05/08/20 • 17 min
In this episode, Customer Service Expert and Trainer Tony Johnson discusses how to engage your team with training, recognition, and communication.
Start by selecting a fantastic team and then train them to be amazing.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: TheTonyJohnson
Snap Chat: TheTonyJohnson
Improve Your Customer Service with my Book:
TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team
Click to Purchase on Amazon.com
Music: http://www.bensound.com
In this episode, Customer Service Expert and Trainer Tony Johnson discusses how to engage your team with training, recognition, and communication.
Start by selecting a fantastic team and then train them to be amazing.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: TheTonyJohnson
Snap Chat: TheTonyJohnson
Improve Your Customer Service with my Book:
TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team
Click to Purchase on Amazon.com
Music: http://www.bensound.com
Previous Episode
10: Understanding Your Customers | Customer Service | Leadership Podcast
In this episode, Customer Service Expert and Trainer Tony Johnson discusses customer journey, empathy mapping, and understating your customers.
Also, Tony will talk about how to be at your best when you are at your busiest.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: TheTonyJohnson
Snap Chat: TheTonyJohnson
Improve Your Customer Service with my Book:
TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team
Click to Purchase on Amazon.com
Music: http://www.bensound.com
Next Episode
12: A People First Approach to Service and Leadership Featuring Scott Bauerschmidt
In this episode, Customer Service Expert and Trainer Tony Johnson speaks with military and retail veteran Scott Bauerschmidt.
Scott brings his experience with the military and big box retail to the customer experience - training, people first, and humility are key to his style.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: TheTonyJohnson
Snap Chat: TheTonyJohnson
Improve Your Customer Service with my Book:
TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team
Click to Purchase on Amazon.com
Music: http://www.bensound.com
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/customer-service-academy-89984/11-engaging-your-team-for-growth-4882032"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to 11: engaging your team for growth on goodpods" style="width: 225px" /> </a>
Copy