12: A People First Approach to Service and Leadership Featuring Scott Bauerschmidt
05/15/20 • 27 min
In this episode, Customer Service Expert and Trainer Tony Johnson speaks with military and retail veteran Scott Bauerschmidt.
Scott brings his experience with the military and big box retail to the customer experience - training, people first, and humility are key to his style.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: TheTonyJohnson
Snap Chat: TheTonyJohnson
Improve Your Customer Service with my Book:
TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team
Click to Purchase on Amazon.com
Music: http://www.bensound.com
In this episode, Customer Service Expert and Trainer Tony Johnson speaks with military and retail veteran Scott Bauerschmidt.
Scott brings his experience with the military and big box retail to the customer experience - training, people first, and humility are key to his style.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: TheTonyJohnson
Snap Chat: TheTonyJohnson
Improve Your Customer Service with my Book:
TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team
Click to Purchase on Amazon.com
Music: http://www.bensound.com
Previous Episode
11: Engaging Your Team For Growth
In this episode, Customer Service Expert and Trainer Tony Johnson discusses how to engage your team with training, recognition, and communication.
Start by selecting a fantastic team and then train them to be amazing.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: TheTonyJohnson
Snap Chat: TheTonyJohnson
Improve Your Customer Service with my Book:
TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team
Click to Purchase on Amazon.com
Music: http://www.bensound.com
Next Episode
13: Selecting Teams to Drive Culture and Sales Growth with Amazing Customer Service
In this episode, Customer Service Expert and Trainer Tony Johnson discusses how to select the right team for the right roles. This can help build culture and sales growth throughout your organization.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
606-356-7447
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: TheTonyJohnson
Snap Chat: TheTonyJohnson
Improve Your Customer Service with my Book:
TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team
Click to Purchase on Amazon.com
Music: http://www.bensound.com
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