17: Fueling Great Service With Team Ownership and Empowerment

06/19/20 • 14 min

In this episode, I talk about:

Tying customer experience to team behaviors
Empowering and giving ownership to your team
Understanding what your team needs to do their work more effectively
The GUEST service model: Greet, Understand, Elevate, Seek Out, and Thank

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

In this episode, I talk about:

Tying customer experience to team behaviors
Empowering and giving ownership to your team
Understanding what your team needs to do their work more effectively
The GUEST service model: Greet, Understand, Elevate, Seek Out, and Thank

It's time for the great service comeback!

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

Previous Episode

16: Building Relationships, Outcomes, and Caring in Healthcare with Angela Pannuti

In this episode, I talk about the healthcare marketplace and delivering great patient service (PX). Angela Pannuti is our guest and offers up some impactful points on service and healthcare.

Physician's Assistants are the Swiss Army Knives of healthcare
Building relationships quickly is a key to driving patient satisfaction and inspiring patients to comply with medical treatment plans
Intentional Communication is key to building trust

It's time for the great service comeback!

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

Next Episode

18: Effortless Experiences and Coaching Your Team with Chase Jordan

In this episode, I interview Chase Jordan, a veteran of the hospitality, retail, and healthcare spaces to get his perspective on service and leadership.

Providing Effortless Experiences
Training Your Teams
Analyzing Customer Feedback
Prioritizing time to delivery
Watching work flow and customer journey to determine ways to improve customer experience

It's time for the great service comeback - Join Chase and me for this eye opening and impactful conversation

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com