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Business Infrastructure - Curing Back Office Blues

Business Infrastructure - Curing Back Office Blues

Alicia Butler Pierre

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
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Top 10 Business Infrastructure - Curing Back Office Blues Episodes

Goodpods has curated a list of the 10 best Business Infrastructure - Curing Back Office Blues episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Business Infrastructure - Curing Back Office Blues for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Business Infrastructure - Curing Back Office Blues episode by adding your comments to the episode page.

Are you feeling overwhelmed and frustrated trying to micromanage every aspect of your small business, constantly checking and double-checking your team's work? If so, then you are not alone! Instead of experiencing the business growth and scalability you desire, you may be stuck in a cycle of exhausting yourself and hindering your team's potential.

This describes the story of our next featured small business advisor, Ebony Green. Her initial hesitation to hire “non-revenue generating” employees proved her wrong. Not only did her new operations team streamline various processes using certain technologies, but they increased speed, agility, and bandwidth. Soon, her private practice’s ability to do more with less enabled them to work with even more patients which led to more revenue.

As the CEO of two successful six-figure businesses in the speech pathology field, Ebony has some pearls of wisdom for what it takes to manage fast growth and scale sustainably.

In this episode, you will be able to:

  • Unearth strategies for structuring your business for seamless expansion and effective scalability.
  • Realize the game-changing role of technology in optimizing healthcare procedures and practices.
  • Understand the value of building an environment of trust and delegation within your team.
  • Evaluate the distinct roles and impacts of revenue and non-revenue contributing staff on business acceleration.
  • Grasp the dynamics of transparent communication and clear expectations in growth-centric businesses.

Not fully trusting your team, delegating ineffectively, and lacking confidence in their abilities are preventing your company from increasing capacity and achieving scale. It's time to let go of control and empower your team, creating a more efficient and successful business.

Discover the power of trust, delegation, and communication to transform your company’s back-office operations and scale revenue and profit!

🔗 Access Show Notes Here or visit BusinessInfrastructure.TV.

🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!

And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐

© 2023. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.

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Business Infrastructure - Curing Back Office Blues - 163: Creating an Operational Excellence Culture in a Tech Startup with Hassan Dantata
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08/22/21 • 56 min

In 2012, Hassan Dantata found himself alone in a hospital room. He’d just had a bone marrow transplant that required isolation for two months with a 50/50 chance of survival. With nothing but his “imagination and a dream” along with a burning desire for a smartphone, his resourcefulness led him to become an eBay vendor.

Eventually, he graduated from being an e-commerce vendor to starting a full-service digital solutions agency for the optical industry, Raven & Macaw, Ltd. His youth advocacy work has earned him coverage in GQ and British Vogue magazines and the World Economic Forum.

In this episode, Hassan describes how he came to carve a niche and the specific actions he’s taking to build a SaaS company rooted in operational excellence. You’ll also discover how he’s navigating the challenges of recruiting top tech talent. If you’re looking for inspiration to start or grow your business following a personal setback, then Hassan’s story of resilience, tenacity, and consistency may be just what the doctor ordered!

🔗 Links to Resources Hassan recommends: https://businessinfrastructure.tv/2021/08/22/163-creating-an-operational-excellence-culture-in-a-tech-startup-with-hassan-dantata

🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!

💌 Please Support Our Sponsors, HubSpot and ThinkSmart Whiteboard.

And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐

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Business Infrastructure - Curing Back Office Blues - 253: Small Business Advisors | Crafting the Perfect Business Story with Michael de Groot
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05/07/23 • 30 min

Are you tired of pouring time and money into marketing efforts that just don't connect with your audience? Have you been told to simply “tell a good story” but still aren't seeing the sales boost you were hoping for? It's time to discover the power of strategic storytelling.

Our next featured small business advisor is Michael de Groot, the Chief Storyteller at Staying Alive UK. As Dutchman born living in the UK and born to an Anglo-Indian mother, he has quite the story to tell himself as he starts off by revealing his journey from the textile industry to video production.

In this episode, Michael shares tips to:

  • Uncover the vital role of an enthralling business story in attracting and retaining customers,
  • Tap into emotional connections for authentic, captivating stories that audiences will love, and
  • Create impactful marketing videos that zero in on customer concerns and drive engagement.

He also walks us through his 13-step process for crafting a perfect business story. It involves several essential elements such as understanding your clients’ needs, identifying emotional drivers, and selecting an appropriate narrative structure. The process enables you to create a customized, memorable, and impactful story that resonates with existing customers and converts leads into new customers.

Discover the art of storytelling and why you should avoid advertisements if you want to make meaningful connections with your customers!

🔗 Click Here to Access Resources Michael Recommends.

🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!

And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐

© 2023. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.

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Business Infrastructure - Curing Back Office Blues - 264: Remastered | Lowering Overhead and Increasing Revenue with Forrest Tuff
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09/20/23 • 25 min

Our next search through our podcasting vault leads us to this classic episode that generated quite the buzz when it originally aired. In fact, it stayed in our top ten most downloaded episodes for nearly two years!

Who does it feature?

None other than filmpreneur, Forrest Tuff. A former basketball athlete, he’s now an award-winning public speaker, author, founder and CEO of One Vision Productions, and a philanthropist with a focus on financial literacy.

Whether on the basketball court or in the shark-filled waters of business, Forrest plays any game to win. In fact, he’s found a clever way to blend all of his skills and experiences into what he’s coined, “The One Vision Productions Way” – a philosophy that serves as the compass for growing his film production company rooted in quality, consistency, and innovation.

In this remastered episode, he describes the two specific actions he took to reduce overhead that radically transformed his business model. Find out how this transformation also solidified his company’s business infrastructure and increased their operating capacity as well as competitive advantage leading to greater agility, revenue, and profitability.

Discover what Forrest means when he says, “When you call yourself the CEO, you have to make hard decisions.” Listen now and heed his advice!

🔗 Access Show Notes Here or visit BusinessInfrastructure.TV.

🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!

And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐

© 2023. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.

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Business Infrastructure - Curing Back Office Blues - 259: Small Business Advisors | Ed Moore Shares How to Scale with Telecommunications Services
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07/26/23 • 48 min

Ed Moore has built an impressive career in telecommunications. He credits his discipline and drive to his military background. It serves him well in understanding how to pair technical expertise with communication, leadership, and teamwork.

In this backstage version of our interview, Ed shares more about his remarkable career journey while opening our eyes to the possibilities of various telecom solutions that we can employ as we scale our small business operations.

You can expect to hear an edited version of this episode in the coming weeks. For now, we thought you’d enjoy this candid conversation between two buddies first.

Listen and enjoy!

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Business Infrastructure - Curing Back Office Blues - 279: AI Conference | Exploring the Frontiers of AI for Small Businesses with Dean Hamilton.
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03/10/24 • 27 min

Artificial Intelligence (AI) is a trend nowadays, especially for businesses. It is a great tool that will potentially streamline your business. But, some people negatively use AI and just lurking in the dark, waiting for their next victim.

This interesting episode will unveil the limitations of AI in decision-making. But be ready for an unexpected twist that might change your perception of automation. As we go deeper into the possibilities, you'll encounter potential risks that you are unaware of.

We were able to sit down and have a conversation with Dean Hamilton, the Chief Technology Officer at Wilson Perumal & Co. and has a broad knowledge and experience in the topic of AI and automation. Dean knows the challenges that small business owners face when it comes to implementing new technologies. Dean is very good at breaking down complex concepts into relatable terms, making it easier for small business owners to understand how AI can improve their back-office operations. Dean will tell us perceptions about AI and help small business owners decide whether AI is right for their business.

In this episode, Dean will help you:

  • Understand how AI and automation can boost your back-office operations and improve efficiency,
  • Learn how to train AI models using past data to copy human reasoning and decision-making, allowing your business to automate difficult tasks and make accurate predictions and,
  • Identify the risks and challenges that come with the adoption of AI in your small business and gain awareness on how to reduce them for successful implementation.

We invite you to listen and discover more about what the future of AI holds in streamlining and automating your small business operations.

🔗 Watch the Video Version of this Episode and Access Resources on BusinessInfrastructure.TV.

Please Subscribe and Leave a Review. ⭐ ⭐ ⭐ ⭐ ⭐

© 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.

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Business Infrastructure - Curing Back Office Blues - 284: Season 22 Wrap-Up with Alicia Butler Pierre

284: Season 22 Wrap-Up with Alicia Butler Pierre

Business Infrastructure - Curing Back Office Blues

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04/21/24 • 6 min

Finally! We are at the end of another successful and exciting season of the Business Infrastructure Podcast!

This Season 22 of the Business Infrastructure Podcast is focused about the use of AI technology and how to take advantage of it. The guests lined up for this specific season are guests that has success on using AI for their businesses, and we also have some guests that we had a fireside chat with about the pros and cons of using AI.

It was such an amazing experience for all of us as we have learned a lot of ways to leverage AI and how it can optimize businesses. With all their different insights and approach in using AI, we were able to discover how AI can really make our work a lot easier and how it can sometimes be dangerous if to be wrongly used.

But you know what made it exciting? The demos! Yes, the demos! The demos that they showed us and how they walked us through to each AI tools. That experience itself is amazing because it’s not just educational, but it also serves as a free tutorial from these professionals.

So, in this final episode for this season, Alicia Butler Pierre, our producer and host will give a very short and brief recap in all of the episodes. But wait, there’s MORE! Alicia will give you an idea on what to expect for the next season of the Business Infrastructure Podcast. So keep on tuning with us and learn how to manage fast growth and build a business infrastructure that supports scale, sustainability, and profitability.

🔗 Watch the Video Version of this Episode and Access Resources on BusinessInfrastructure.TV.

Please Subscribe and Leave a Review. ⭐ ⭐ ⭐ ⭐ ⭐

© 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.

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Prior to the pandemic, people were already spending a lot of time in their offices likely sitting behind a computer. Now, that time has doubled if not tripled for many as companies begin to adopt work-from-home policies. In fact, there are scientific studies that show a direct correlation between the actual layout of a workspace and productivity, job satisfaction, and profitability.

A Work Space Logistics plan considers the best placement and arrangement of your team, furniture, and equipment to ensure seamless work and information flow. It’s also one of the seven elements of the Kasennu framework for business infrastructure.

This encore features the story of Clenard Smith, a no-nonsense veteran who wants to take his food distribution company public. His military background serves him well when it comes to strategy and execution but proves to be no match in his latest battle for more workspace. A consultant devises a Work Space Logistics plan to dramatically increase productivity and help him defeat this formidable enemy once and for all.

🔗 Behind the Façade Book: https://www.eqbsystems.com/podcast/245-business-infrastructure-masterclass-organized-chaos-the-story-of-clenard-smith-the-flourishing-food-distribution-company

❓ Send your questions to Alicia on Twitter or LinkedIn.

🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!

And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐

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Business Infrastructure - Curing Back Office Blues - 099: Pivoting Operations During a Pandemic with Marshall Freeman

099: Pivoting Operations During a Pandemic with Marshall Freeman

Business Infrastructure - Curing Back Office Blues

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05/31/20 • 51 min

Marshall Freeman is the COO of the Atlanta Police Foundation (APF), a non-profit organization on a mission to make Atlanta America’s safest large city. In this episode, he details why the APF’s public-private partnership model enables them to pivot and act quickly leading to one of the lowest reported cases of COVID-19 for police officers. Discover what goes on behind-the-scenes as Marshall describes the crime prevention playbook and business infrastructure that serve as the cornerstone and foundation of the APF’s successes.

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Business Infrastructure - Curing Back Office Blues - 275: AI Conference | Using Jasper as a Writing Assistant with Neha Naik

275: AI Conference | Using Jasper as a Writing Assistant with Neha Naik

Business Infrastructure - Curing Back Office Blues

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01/21/24 • 28 min

We’re back with another episode of our first ever AI audio conference. In the last episode, you heard about using Perplexity AI as a research assistant. Now, you will discover another AI tool to take ideas to implementation through writing.

You know the importance of promoting your business. In the age where content is king, consistently writing and posting about your products or services is necessary for your business’s survival.

But carefully planning and writing that content takes time. A lot of time. This is what our next speaker, Neha Naik, discovered as she grew her two tech-based recruiting businesses – RecruitGyan and The Profitable Recruiters Blueprint.

Neha even hired a content writer, hoping that would lead to increased efficiency and productivity in developing, writing, and publishing content. Instead, they both found themselves still drowning in the administrative burden of these tasks. This inefficiency led Neha to Jasper AI – a digital writing technology that has transformed her company’s content marketing processes, streamlined the work of her content writer, and supercharged the productivity of her team of 40 people.

In this episode, Neha explains she uses Jasper as a digital writing assistant to:

  • Enhance customer engagement through catchy phrases, witty questions, and attention-grabbing headlines,
  • Translate industry jargon and complex ideas and concepts into words that even a child can understand,
  • Jumpstart social media polls and email campaigns, and much more!

Not a recruiter? Don’t dismiss this episode! We promise you will learn things about Jasper that you can immediately apply to revolutionize your digital marketing processes. So, be prepared to take notes and your writing to the next level with words that will not only captivate but convert your online viewers and visitors alike into paid customers!

This episode also contains a demo of Jasper AI.

🔗 Watch the Video Version of this Episode and Access Resources on BusinessInfrastructure.TV.

Please Subscribe and Leave a Review. ⭐ ⭐ ⭐ ⭐ ⭐

© 2024. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.

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FAQ

How many episodes does Business Infrastructure - Curing Back Office Blues have?

Business Infrastructure - Curing Back Office Blues currently has 302 episodes available.

What topics does Business Infrastructure - Curing Back Office Blues cover?

The podcast is about Management, Entrepreneur, Entrepreneurship, Podcasts, Information, Resources, Business, Advice, Tips and Smallbusiness.

What is the most popular episode on Business Infrastructure - Curing Back Office Blues?

The episode title '259: Small Business Advisors | Ed Moore Shares How to Scale with Telecommunications Services' is the most popular.

What is the average episode length on Business Infrastructure - Curing Back Office Blues?

The average episode length on Business Infrastructure - Curing Back Office Blues is 40 minutes.

How often are episodes of Business Infrastructure - Curing Back Office Blues released?

Episodes of Business Infrastructure - Curing Back Office Blues are typically released every 7 days.

When was the first episode of Business Infrastructure - Curing Back Office Blues?

The first episode of Business Infrastructure - Curing Back Office Blues was released on Jun 27, 2018.

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Coyal Harrison III

@visitvegasplaces

May 24

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