163: Creating an Operational Excellence Culture in a Tech Startup with Hassan Dantata

08/22/21 • 56 min

1 Listener

Business Infrastructure - Curing Back Office Blues

In 2012, Hassan Dantata found himself alone in a hospital room. He’d just had a bone marrow transplant that required isolation for two months with a 50/50 chance of survival. With nothing but his “imagination and a dream” along with a burning desire for a smartphone, his resourcefulness led him to become an eBay vendor.

Eventually, he graduated from being an e-commerce vendor to starting a full-service digital solutions agency for the optical industry, Raven & Macaw, Ltd. His youth advocacy work has earned him coverage in GQ and British Vogue magazines and the World Economic Forum.

In this episode, Hassan describes how he came to carve a niche and the specific actions he’s taking to build a SaaS company rooted in operational excellence. You’ll also discover how he’s navigating the challenges of recruiting top tech talent. If you’re looking for inspiration to start or grow your business following a personal setback, then Hassan’s story of resilience, tenacity, and consistency may be just what the doctor ordered!

🔗 Links to Resources Hassan recommends: https://businessinfrastructure.tv/2021/08/22/163-creating-an-operational-excellence-culture-in-a-tech-startup-with-hassan-dantata

🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!

💌 Please Support Our Sponsors, HubSpot and ThinkSmart Whiteboard.

And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐

🔗 Links to Resources Hassan recommends: https://businessinfrastructure.tv/2021/08/22/163-creating-an-operational-excellence-culture-in-a-tech-startup-with-hassan-dantata

🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!

💌 Please Support Our Sponsors, HubSpot and ThinkSmart Whiteboard.

And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐

Previous Episode

162: Uncovering Root Causes of Chaotic Growth on the Path to Operational Excellence with Lauren Hisey

Lauren Hisey thought she wanted to be a lawyer until she took some law classes and realized she didn’t have a passion for it. A chance encounter working at a call center while in college helped her discover that her true love was in operations. She went on to have a successful career working at AT&T and Nielsen, leading projects that saved both companies millions. Now, Lauren has her own consultancy where she applies her signature “calming influence” as well as Lean Six Sigma principles to help companies improve profitability and achieve sustainable growth.

In this episode, Lauren shares a behind-the-scenes account of how she helped a company turn around a grim situation – handling unanticipated demand for their new product with limited, burnt-out staff, high customer support hold times, and rising costs. While doing so, she describes what a Gemba walk is and why uncovering root causes is essential to identifying and solving the right fast-growth challenges.

🔗 Links to Resources Lauren recommends: https://businessinfrastructure.tv/2021/08/15/162-uncovering-root-causes-of-chaotic-growth-on-the-path-to-operational-excellence-with-lauren-hisey

🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!

💌 Please Support Our Sponsors, HubSpot and ThinkSmart Whiteboard.

And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐

Next Episode

164: What is EOS and How Does it Lead to Operational Excellence? Lynda Martin Explains

Lynda Martin grew up in a family of entrepreneurs, so it was only natural she’d become one herself. But when she started her first venture, her co-founders didn’t think women belonged in leadership. So she left, started Goodwin Growth Works, and never looked back.

Also armed with a strong background in staffing and H.R., she’s on a mission to “...repair the world, one small business at a time.” One way she does that is through the Entrepreneurial Operating System (EOS).

In this episode, Lynda describes what EOS is and shares a case study of a company that applied it and grew sales by 32% each year for two years in a row. Discover the EOS formula for setting your vision and gaining traction towards effective leadership, sustainable growth, and operational excellence!

🔗 Links to Resources Lynda recommends: https://businessinfrastructure.tv/2021/08/29/164-what-is-eos-and-how-does-it-lead-to-operational-excellence-with-lynda-martin

🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!

💌 Please Support Our Sponsors, HubSpot and ThinkSmart Whiteboard.

And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐