Business Infrastructure - Curing Back Office Blues - 103: Making the Case for Small Business Operations with Alicia Butler Pierre featuring Maegan Lane

103: Making the Case for Small Business Operations with Alicia Butler Pierre featuring Maegan Lane

06/28/20 • 52 min

Business Infrastructure - Curing Back Office Blues

This Season 8 finale is different – it’s not Alicia Butler Pierre’s typical monologue. She’s joined by her 13-year-old goddaughter, Maegan Lane - a budding teen entrepreneur and COO of a clothing startup, Karma Collections. In this episode, Alicia answers questions submitted by listeners throughout the season, and, in the process, tells Maegan how it applies to her business. The result is answers that not only address the specific questions but show the applicability to any business regardless of industry. In a surprising twist, Maegan actually asks some impromptu questions, one of which admittedly has Alicia stumped!

Previous Episode

102: Everything You Need to Know About COOs with Mohammad Ali Ajlouni

Mohammad Ali may not float like a butterfly or sting like a bee, like the famous boxer by the same name, but he is a champion – a champion of operations. With over 37 years of combined experience as a high-ranking military official, chemical and industrial engineer, COO, and board member, he recognizes problem-solving as the cornerstone for continuous improvement. In fact, he started the first auto manufacturing company in Jordan. In this episode, Mohammad takes us on an A to Z tour of all things operations and explains why he says, “If CEOs do not understand operations, they are bound to be replaced.”

Next Episode

104: Improving Workplace Communication with Bill Kurzeja

Being in the Army taught Bill Kurzeja the importance of leadership as he quickly moved up the ranks. Upon transitioning back to the civilian world, he realized his ability to lead was only as good as his ability to communicate effectively. In this episode, Bill details the process for how his company successfully improved production by 10-20%, increased customer satisfaction, and transitioned from a culture of “your” customer to “our” customer all through the use of better communication techniques and technologies.