Inhale Serving, Exhale Selling with Liz Wendling

About the Guest(s):

Tatiana Ferreira is a seasoned professional dedicated to transforming companies through operational excellence and customer experience design. As a consultant and coach, she provides strategic insights and actionable solutions, helping businesses turn their visions into real-world success. Tatiana's vast experience includes leadership roles, effective team advocacy, and women's workplace issues training, making her a sought-after expert for organizations seeking transformational change.

Episode Summary:

In this thought-provoking episode of "The Women Your Mother Warned You About" podcast, host Gina Tremarco engages in a candid discussion with Tatiana Ferreira, focusing on women's issues in the workplace and the art of giving and receiving feedback. This conversation dives into the nuances of female communication styles, the importance of directness, and the ways women can support each other in professional settings.

Tatiana gets into the importance of intervening when witnessing a colleague being talked over or interrupted, suggesting tactful yet firm ways to ensure every voice is heard, and the perception of women being too direct or emotionally reactive. She provides insights on effectively addressing and reshaping these perceptions through better feedback mechanisms and increased emotional intelligence within the workplace.

Key Takeaways:

• Standing up for colleagues when they are interrupted or their ideas are not acknowledged can create a better workplace dynamic for women.
• Women often preface their ideas with softening language, which can unintentionally diminish their impact—eliminating such phrases can strengthen communication.
• Feedback, whether positive or negative, should be seen as someone's opinion, allowing for personal growth without changing one's core leadership style.
• Direct conversations addressing behavioral issues, such as perpetual interruptions, can lead to more productive team interactions and dynamics.
• An effective leader creates a psychologically safe environment, enabling team members to voice their thoughts and opinions without fear of judgment.

Notable Quotes:

• "One of the key ways that I found it's incredibly helpful is to intervene on the spot, to say something on the spot."
• "How do we not say those things anymore? And like, oh, this may not matter, but if you're saying something, you think it matters, right?"
• "Feedback is someone's opinion, pure and simple."
• "...being humble about a very direct conversation. Like, hey, listen, this is what's happening. This is what I see. How do we solve it?"
• "It's an incredibly important way to advance these conversations and advance the concept of ultimately just a diversity of expression, a diversity of thought, which is what women bring."

Connect with Tatianna

More about Gina

Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic

Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.

“Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother