UXDA | Financial UX Design Podcast

The COVID-19 crisis fast-forwarded the finance industry several years ahead. In just a few days, a great digital customer experience became the main differentiator between demanded financial products and failures.
Companies that overcame the crisis successfully were the ones that digitalized quickly and focused all their efforts on creating a user experience that would serve their customers in these harsh times. All of this was accomplished remotely for the most part, due to the strict gathering restrictions.
Read the full article on UXDA's blog.

This episode discusses UXDA’s article on why banks should adopt Apple's user-centric design principles to enhance customer retention and loyalty. Instead of overwhelming users with features, the focus shifts to simplicity, security, and emotional engagement—hallmarks of Apple’s success.
The discussion reveals UXDA’s multi-level approach to embedding user-centricity across financial institutions, from strategic planning to app evaluation. Additionally, it dives into the critical role of understanding a company’s "why"—its core purpose—and how aligning it with customer needs leads to outstanding experiences and long-term loyalty.
Find out:

1. How can banks adopt Apple's user-centric design principles?
2. What are the key elements of a user-centered financial app?
3. How do companies define and integrate their core purpose?

Read the full article on UXDA's blog:
https://www.theuxda.com/blog/nowadays-any-financial-brand-can-create-its-own-apple
* AI podcast on UXDA article powered by Google NotebookLM.

This episode reviews common pitfalls in banking app design, arguing that poor user experiences often result from design flaws, not a lack of user intelligence. The article by UXDA emphasizes user-centered design and explores techniques like user research, interface simplification, usability testing, accessible and personalized features, and effective onboarding. By adopting a user-first approach, banks can create intuitive, satisfying experiences that enhance customer loyalty, improve brand reputation, and drive revenue.
Find out:

1. Why is banking app design so often frustrating for customers?
2. How does empathy-driven UX research improve the design of banking apps?
3. What are the key elements of good UX design that make a banking app more successful?

Read the full article at UXDA's blog:
https://www.theuxda.com/blog/banking-customers-arent-stupid-your-app-just-confusing
* AI podcast on UXDA article powered by Google NotebookLM

This episode explores the rapid evolution of the banking industry, drawing a compelling analogy to NASA’s switch from Boeing to SpaceX for astronaut transport. The analogy highlights how traditional banks, much like Boeing, risk being overtaken by innovative, digitally focused fintech companies akin to SpaceX. Neobanks—operating entirely online—are unburdened by legacy systems, allowing them to offer more agile and customer-centric services.
We delve into how these neobanks reshape financial services with innovation and adaptability, leaving conventional institutions struggling to keep pace. UXDA outlines 10 transformative strategies to help banks embrace a forward-thinking, innovative mindset and thrive in this competitive landscape.
The episode also highlights the role of customers in this transformation—how staying informed, prioritizing cybersecurity, and embracing new technologies can help them navigate the fast-changing financial world successfully.
Find out:

1. How is the banking industry adapting to digital transformation, and what are the risks for those who lag behind?
2. What distinguishes neobanks and fintech companies from traditional banks in terms of services and customer experience?
3. How can consumers protect themselves and benefit from emerging financial technologies?

Read the full article on UXDA's blog:
https://www.theuxda.com/blog/lesson-from-nasa-dont-let-bank-customers-get-stuck-in-space
* AI podcast on UXDA article powered by Google NotebookLM

The unique situation with the COVID-19 crisis accelerated the importance of digitalization, taking it from a strategic priority to a matter of survival. Never before has it been so critical to focus on the customers, because they are the ones who determine whether a financial service will exist or not.
In this Financial UX Design podcast episode, we reveal a strategy for rapid digital transformation in the times of COVID-19. As well as, cover the TOP Critical UX/CX Mistakes that many financial institutions make and show how to avoid them. Most importantly, we demonstrate, what financial institutions can do right NOW to instantly improve the customer experience in the RIGHT way that results in loyalty and demand.

Watch the full recording of this webinar.