UXDA | Financial UX Design Podcast

The COVID-19 crisis fast-forwarded the finance industry several years ahead. In just a few days, a great digital customer experience became the main differentiator between demanded financial products and failures.
Companies that overcame the crisis successfully were the ones that digitalized quickly and focused all their efforts on creating a user experience that would serve their customers in these harsh times. All of this was accomplished remotely for the most part, due to the strict gathering restrictions.
Read the full article on UXDA's blog.

This UXDA podcast episode explores a critical question: Is Big Tech driving innovation in financial services or creating a monopolistic grip that threatens user experience? The discussion is based on UXDA CEO Alex Kreger's personal experience of a Facebook account hack that took a month to resolve, revealing the frustrating reality of monopolistic power—slow responses, lack of accountability, and no alternatives.
Now, imagine this happening in fintech. What happens when your bank account is suddenly blocked with no explanation? When there’s no alternative and nowhere to turn? As Big Tech tightens its hold on financial services, customers are left vulnerable to slow resolution times, lack of transparency, and loss of control over their own money.
Find out:

1. How does Big Tech’s dominance impact the financial user experience?
2. What are the risks of tech monopolies in banking and fintech?
3. Can competition safeguard customer interests?

Read the full article on UXDA's blog:

https://www.theuxda.com/blog/big-tech-or-big-curse-banking-experience

AI podcast on UXDA article powered by Google NotebookLM

This UXDA Podcast episode highlights the shift in financial services designs towards building a brand reputation in the Experience economy. In today's digital world, logos or traditional marketing tactics no longer define financial brands. Instead, reputation is built through relevance, emotional connection, and exceptional experiences.
The rise of digital has created a new paradigm where economic value is shaped by experience, not just transactions. This episode explores the shift from the traditional 4P marketing model to a purpose-driven strategy that prioritizes people, process, platform, and sustainability—key pillars of success in the Experience economy.
The episode also covers the growing importance of human-centered sustainability—focusing on environmental, social, and governance (ESG) factors—and why unique, personalized experiences are now critical for financial brands to stand out.

Find out:

1. How digitalization has reshaped financial services and customer expectations
2. The impact of the experience economy on financial services design and brand reputation
3. Why sustainability and ethical practices are essential for long-term success

Read the full article on UXDA's blog:

https://www.theuxda.com/blog/use-ux-approach-adapt-digital-strategy-experience-economy

Listen now and future-proof your financial brand!

AI podcast on UXDA article powered by Google NotebookLM

In this episode, UXDA, the global leader in financial UX design, explores seven trends shaping the future of digital banking for 2025: Customizable Banking, Connected Banking, Live Banking, Contextual Banking, Green Banking, Social Banking, and Lifetime Banking. These trends focus on redefining the customer experience through personalization, ethical design, and human-centric innovation.
Discover how banks can move beyond transactions to build meaningful, long-term customer relationships by leveraging AI, enhancing user interactions, and embracing sustainability.
Find out:

1. How are emerging banking technologies reshaping customer experience?
2. What key challenges do banks face in adapting to digital trends?
3. How can banks build stronger customer relationships digitally?

Read the full article on UXDA's blog:
https://theuxda.com/blog/7-digital-banking-trends-to-elevate-financial-brands-in-2025
* AI podcast on UXDA article powered by Google NotebookLM

The unique situation with the COVID-19 crisis accelerated the importance of digitalization, taking it from a strategic priority to a matter of survival. Never before has it been so critical to focus on the customers, because they are the ones who determine whether a financial service will exist or not.
In this Financial UX Design podcast episode, we reveal a strategy for rapid digital transformation in the times of COVID-19. As well as, cover the TOP Critical UX/CX Mistakes that many financial institutions make and show how to avoid them. Most importantly, we demonstrate, what financial institutions can do right NOW to instantly improve the customer experience in the RIGHT way that results in loyalty and demand.

Watch the full recording of this webinar.