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UXDA | Financial UX Design Podcast

UXDA | Financial UX Design Podcast

UXDA | Financial UX Design

The UXDA team is a well-known financial UX design agency focusing exclusively on next-gen financial services and infusing soul into 150+ products across 39 countries.
Our team has delivered UX/UI solutions to TOP Forrester banking vendors like iGTB, Finastra, CR2, and Backbase, as well as to banks like HSBC, Emirates NBD, Garanti BBVA, Bank of Jordan, Emirates Islamic, United Arab Bank, BKT, and FinTechs like GCash, SurePrep by Thomson Reuters, Magma, Private Wealth Systems and other.
UXDA designs have been awarded multiple globally-famous design and finance "Oscar awards" like the Red Dot Design Award, iF Design Award, A' Design Award, UX Design Awards, Banking Technology Award, International Design Award (IDA), and the London Design Award.
UXDA combines design with a scientific approach based on cognitive psychology to ensure solutions that delight customers and solve their problems. UXDA team would be happy to make your financial service experience soulful. UXDA professionals are experienced in digital banking, fintech, payments, trading, investment, lending, wealth management, corporate banking and insurance.
#nextgen #digitalbanking #banking #mobilebanking #fintech #ux #cx #userexperience #customerexperience #design #finserv #financedesign #designthinking #bankingtransformation #purposedrivenproducts

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Top 10 UXDA | Financial UX Design Podcast Episodes

Goodpods has curated a list of the 10 best UXDA | Financial UX Design Podcast episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to UXDA | Financial UX Design Podcast for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite UXDA | Financial UX Design Podcast episode by adding your comments to the episode page.

In times of global uncertainty, the key factor for choosing one brand over another is whether it cares about its customers. Emotional connection is what differentiates successful and loved financial brands from average companies. This connection is created by integrating UX, empathy and the Experience mindset into the DNA of the financial business. It consists of 5 actionable insights you can incorporate right away, 100% remotely, and without huge resources to become a loved brand:

  1. Adopt the Experience mindset;
  2. Use empathy to explore the Customer context;
  3. Embrace a Disruptive culture;
  4. Ensure a rapid digitalization with the Financial UX formula;
  5. Establish an emotional connection with the customers.

This is the audio recording of UXDA's keynote at the New England Financial Marketing Association fall conference.

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UXDA | Financial UX Design Podcast - UXDA Anthem

UXDA Anthem

UXDA | Financial UX Design Podcast

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04/28/22 • 2 min

It is April 2022 and UXDA just turned 7!
This year, fulfilling a dream our Co-Founder Linda has had many years, we decided to put our soul into a song.
Our UXDA Anthem. Enjoy! 💜

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UXDA | Financial UX Design Podcast - #64 Banking Globalization Changes the Rules

#64 Banking Globalization Changes the Rules

UXDA | Financial UX Design Podcast

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04/25/25 • 15 min

What if your bank worked like Netflix or Spotify — borderless, digital, and built entirely around you? This episode dives into how the global banking industry is undergoing a seismic shift, echoing the transformation that took media from local, physical models to on-demand, global platforms.

This episode unpacks how bold Fintech disruptors, powered by AI and blockchain, are breaking down financial borders and redefining convenience, speed, and customer experience. And as these changes ripple through the market, traditional banks face a pivotal moment: evolve or get left behind.

Find out:

  1. How digital globalization in banking mirrors the media revolution
  2. The biggest risks and rewards for financial institutions in a borderless economy
  3. Why AI isn’t just the future — it’s already changing how we manage money

Read the full article on UXDA's blog:

https://www.theuxda.com/blog/the-rise-of-global-digital-banking-changing-rules

AI podcast on UXDA article powered by Google NotebookLM

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UXDA | Financial UX Design Podcast - #67 Digital CX as a Growth Driver

#67 Digital CX as a Growth Driver

UXDA | Financial UX Design Podcast

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05/16/25 • 17 min

This episode dives into one of the most important — and often underestimated — forces driving growth in the financial world today: Digital Customer Experience (DCX).
For decades, financial institutions relied on product innovation, regulatory advantages, and balance sheet strength. But as those advantages level out and customer expectations rise, a new competitive edge is transforming the game: exceptional digital experiences.
The episode unpacks ten powerful areas where digital experience design fuels business growth, from acquiring new customers and building unforgettable brands to creating emotional connections, “wow” moments, and intelligent cross-selling opportunities. You’ll also discover how DCX enables scalable personalization, continuous improvement, digital trust, faster innovation cycles, and cost savings through smart self-service.

Find out:

  1. Why DCX is redefining sustainable growth for banks, fintechs, and financial brands
  2. Which dimensions of digital experience most powerfully shape customer behavior, loyalty, and advocacy
  3. How financial leaders can embed digital experience thinking into their culture, strategy, and innovation roadmaps

If you’re curious about how digital can transform not just touchpoints but your entire financial brand, this episode is for you.
Read the full article on UXDA's blog:

https://theuxda.com/blog/digital-customer-experience-growth-driver-for-financial-institutions

AI podcast on UXDA article powered by Google NotebookLM

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UXDA | Financial UX Design Podcast - #15 Financial UX Process: Transforming Digital Banking 100% Remotely
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10/06/20 • 14 min

The COVID-19 crisis fast-forwarded the finance industry several years ahead. In just a few days, a great digital customer experience became the main differentiator between demanded financial products and failures.
Companies that overcame the crisis successfully were the ones that digitalized quickly and focused all their efforts on creating a user experience that would serve their customers in these harsh times. All of this was accomplished remotely for the most part, due to the strict gathering restrictions.
Read the full article on UXDA's blog.

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UXDA | Financial UX Design Podcast - #32 The Apple Way for Banking

#32 The Apple Way for Banking

UXDA | Financial UX Design Podcast

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11/27/24 • 12 min

This episode discusses UXDA’s article on why banks should adopt Apple's user-centric design principles to enhance customer retention and loyalty. Instead of overwhelming users with features, the focus shifts to simplicity, security, and emotional engagement—hallmarks of Apple’s success.
The discussion reveals UXDA’s multi-level approach to embedding user-centricity across financial institutions, from strategic planning to app evaluation. Additionally, it dives into the critical role of understanding a company’s "why"—its core purpose—and how aligning it with customer needs leads to outstanding experiences and long-term loyalty.
Find out:

  1. How can banks adopt Apple's user-centric design principles?
  2. What are the key elements of a user-centered financial app?
  3. How do companies define and integrate their core purpose?

Read the full article on UXDA's blog:
https://www.theuxda.com/blog/nowadays-any-financial-brand-can-create-its-own-apple
* AI podcast on UXDA article powered by Google NotebookLM.

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UXDA | Financial UX Design Podcast - #28 Banking Customers Are Not Stupid

#28 Banking Customers Are Not Stupid

UXDA | Financial UX Design Podcast

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11/15/24 • 8 min

This episode reviews common pitfalls in banking app design, arguing that poor user experiences often result from design flaws, not a lack of user intelligence. The article by UXDA emphasizes user-centered design and explores techniques like user research, interface simplification, usability testing, accessible and personalized features, and effective onboarding. By adopting a user-first approach, banks can create intuitive, satisfying experiences that enhance customer loyalty, improve brand reputation, and drive revenue.
Find out:

  1. Why is banking app design so often frustrating for customers?
  2. How does empathy-driven UX research improve the design of banking apps?
  3. What are the key elements of good UX design that make a banking app more successful?

Read the full article at UXDA's blog:
https://www.theuxda.com/blog/banking-customers-arent-stupid-your-app-just-confusing
* AI podcast on UXDA article powered by Google NotebookLM

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UXDA | Financial UX Design Podcast - #31 NASA Lesson for Banking

#31 NASA Lesson for Banking

UXDA | Financial UX Design Podcast

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11/25/24 • 11 min

This episode explores the rapid evolution of the banking industry, drawing a compelling analogy to NASA’s switch from Boeing to SpaceX for astronaut transport. The analogy highlights how traditional banks, much like Boeing, risk being overtaken by innovative, digitally focused fintech companies akin to SpaceX. Neobanks—operating entirely online—are unburdened by legacy systems, allowing them to offer more agile and customer-centric services.
We delve into how these neobanks reshape financial services with innovation and adaptability, leaving conventional institutions struggling to keep pace. UXDA outlines 10 transformative strategies to help banks embrace a forward-thinking, innovative mindset and thrive in this competitive landscape.
The episode also highlights the role of customers in this transformation—how staying informed, prioritizing cybersecurity, and embracing new technologies can help them navigate the fast-changing financial world successfully.
Find out:

  1. How is the banking industry adapting to digital transformation, and what are the risks for those who lag behind?
  2. What distinguishes neobanks and fintech companies from traditional banks in terms of services and customer experience?
  3. How can consumers protect themselves and benefit from emerging financial technologies?

Read the full article on UXDA's blog:
https://www.theuxda.com/blog/lesson-from-nasa-dont-let-bank-customers-get-stuck-in-space
* AI podcast on UXDA article powered by Google NotebookLM

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UXDA | Financial UX Design Podcast - #37 Bank Culture Shift via Design Approach

#37 Bank Culture Shift via Design Approach

UXDA | Financial UX Design Podcast

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12/09/24 • 10 min

Have you ever wondered how a bank's internal culture impacts how you experience its services? This episode introduces the groundbreaking "UX Matrix" framework that categorizes banks into four distinct archetypes: Manufacturer, Seller, Innovator, and Disruptor.
Discover why Disruptors—banks that prioritize both customer-centric design and genuine value—consistently deliver the best experiences. Gain insights into how these archetypes affect your everyday banking and how you, as a consumer, can drive positive change in the financial industry.
Find out:

  1. How does bank culture impact customer experience?
  2. What is the UX matrix and how do its archetypes reflect bank priorities?
  3. How can consumers influence positive bank culture shifts?

Read the full article on UXDA's blog:
https://www.theuxda.com/blog/financial-ux-matrix-become-banking-disruptor
* AI podcast on UXDA article powered by Google NotebookLM

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UXDA | Financial UX Design Podcast - #9 Overcome the COVID-19 as Digital Banking Winners with UX Design
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06/17/20 • 72 min

The unique situation with the COVID-19 crisis accelerated the importance of digitalization, taking it from a strategic priority to a matter of survival. Never before has it been so critical to focus on the customers, because they are the ones who determine whether a financial service will exist or not.
In this Financial UX Design podcast episode, we reveal a strategy for rapid digital transformation in the times of COVID-19. As well as, cover the TOP Critical UX/CX Mistakes that many financial institutions make and show how to avoid them. Most importantly, we demonstrate, what financial institutions can do right NOW to instantly improve the customer experience in the RIGHT way that results in loyalty and demand.

Watch the full recording of this webinar.

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FAQ

How many episodes does UXDA | Financial UX Design Podcast have?

UXDA | Financial UX Design Podcast currently has 69 episodes available.

What topics does UXDA | Financial UX Design Podcast cover?

The podcast is about Fintech, Digital Transformation, Design, Banking, Design Thinking, Podcasts, Finance, Technology, Arts, Business and Innovation.

What is the most popular episode on UXDA | Financial UX Design Podcast?

The episode title '#17 Banking Customer Experience Trends that Will Define the Post-Covid Digital Strategy' is the most popular.

What is the average episode length on UXDA | Financial UX Design Podcast?

The average episode length on UXDA | Financial UX Design Podcast is 17 minutes.

How often are episodes of UXDA | Financial UX Design Podcast released?

Episodes of UXDA | Financial UX Design Podcast are typically released every 6 days, 20 hours.

When was the first episode of UXDA | Financial UX Design Podcast?

The first episode of UXDA | Financial UX Design Podcast was released on Dec 10, 2019.

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