#28 Banking Customers Are Not Stupid

This episode reviews common pitfalls in banking app design, arguing that poor user experiences often result from design flaws, not a lack of user intelligence. The article by UXDA emphasizes user-centered design and explores techniques like user research, interface simplification, usability testing, accessible and personalized features, and effective onboarding. By adopting a user-first approach, banks can create intuitive, satisfying experiences that enhance customer loyalty, improve brand reputation, and drive revenue.
Find out:

1. Why is banking app design so often frustrating for customers?
2. How does empathy-driven UX research improve the design of banking apps?
3. What are the key elements of good UX design that make a banking app more successful?

Read the full article at UXDA's blog:
https://www.theuxda.com/blog/banking-customers-arent-stupid-your-app-just-confusing
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