Learn how one business is reaching a 3% churn rate by remembering the humans
07/08/20 • 26 min
The Collaborator set down with Lauren Turow, Head of Growth at Lately, to discuss their approach to customer success.
Unlike many businesses, Lately has very little automation, choosing instead to invest the resources into maintaining a high-touch, high-quality, customer experience at every touch point. Sounds a bit like revenue enablement, doesn't it?
Give a listen as Lauren shares some of their best practices while also sharing a passion for baking and tie-dye. It sounds like an odd combination, I know, but it really works.
The Collaborator set down with Lauren Turow, Head of Growth at Lately, to discuss their approach to customer success.
Unlike many businesses, Lately has very little automation, choosing instead to invest the resources into maintaining a high-touch, high-quality, customer experience at every touch point. Sounds a bit like revenue enablement, doesn't it?
Give a listen as Lauren shares some of their best practices while also sharing a passion for baking and tie-dye. It sounds like an odd combination, I know, but it really works.
Previous Episode
A recipe for building partner and internal sales enablement
The Collaborator sits down with Cathy Rowell, SVP of Channel and Sales Enablement at Nectar, to discuss how her enablement team supports internal teams, the channel, and customers.
Joining the show today is Bill Kantor, advisor to many companies of various sizes, who brings some of his own questions for Cathy.
In this episode you will learn:
- How to structure your enablement team if in a business where most revenue is coming from channel partners.
- Key KPIs to consider.
- Other tips and recipes for success.
Next Episode
Part 1 - A conversation with Tiffani Bova about growth enablement, diversity, and more
John Moore, The Collaborator, sits down with Tiffani Bova, Chief Growth and Innovation Evangelist at Salesforce, to explore the reset of enablement that is now taking place as a result of the economic downturn spawned by the coronavirus.
During this conversation, Tiffani and The Collaborator discuss:
- Employee care and enablement
- Customer enablement and exploring the buyer journey
- Diversity
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